Business Profile
Student Loan Services
Nelnet - National Educational Loan NetworkHeadquarters
Complaints
This profile includes complaints for Nelnet - National Educational Loan Network's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,157 total complaints in the last 3 years.
- 280 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint against Nelnet is that they are overcharging interest rates on my student loans. I have a total 6 student loans with them:
Loan AA) Principal balance: $1,000 interest Rate of 4.290% Sub
Loan AB) Principal balance: $2,494.68 Interest Rate of 4.290% Unsub
Loan AC) Principal balance: $2,392.33 Interest Rate of 4.450% Sub
Loan AD) Principal balance: $2,547.10 Interest Rate of 4.450% Unsub
Loan AE) Principal balance: $2,399.76 Interest Rate of 5.050% Sub
Loan AF): Principal balance: $91.59 Interest Rate of 5.050% Unsub
I used to have ********** and they they great, I used to make my payments of time, but with Nelnet they are charging me a total of $212.77 in interest when it should only be around $56 in interest for a $10,000 Loan based on the FAFSA Simulation Calculator Screenshot. So far, I have made two payments (Totaling 313.60) with Nelnet since my loans recently got transferred from **********
I need help, please see the screen shots. I need them to correct these interest charges as its too high for what I owe based on the interest rates.
Business Response
Date: 04/15/2024
Pertaining to ****** ******** federal student loan account,
we reviewed their concerns and
provide the attached response.Initial Complaint
Date:04/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My loan should have been forgiven in 2006. My application is still on hold. Despite my calls to clear my dept the company hasn’t replied.Business Response
Date: 04/15/2024
Pertaining to ******* ******* federal student loan account, we
reviewed their concerns and provide the attached response.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
illegal accural interest since i was on deferment until I find a full time job. Since i cannot seek employment due to my health and lack of jobs in the United States, i was not informed that I was supposed to be switched from ***** ***** to Nelnet. There was a court battle against nelnet as they werent honoring the defferment of 0 dollars a month. I am one of these victims. I have no money, no job, so how am i supposed to make payments? I tried emailing them and hopefully they will do the right thing. I will sue them if necessary or file for bankruptcy. I have a useless studio art degree and they believe i should still pay for it, regardless. I have filed out hundreds of job applications, and always get rejected. How can I pay for anything, with my own blood? My mental and physical health tanked ever since moving back with my folks. How can I focus on anything knowing that i keep accuring interest when nelnet was supposed to honor my 0 dollar monthly payments? If I can never find a job, will I have to end up homeless just so my debt can go away?Customer Answer
Date: 04/13/2024
Not yet but I'll do it if needed. They havent approved my request the first time around. I'm going to try again one last before I take this to court.Business Response
Date: 04/17/2024
Pertaining to ***** *********** federal student loan account, we
reviewed their concerns and provide the attached response.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nelnet did a hard credit inquiry for a loan. I never authorized this and was told it would be a soft inquiry only. My credit has been affected by this.Business Response
Date: 04/17/2024
Pertaining to ***** ******** federal student loan account, we reviewed
their concerns and provide the attached response.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a Nelnet autopay customer since 10/2023. Every month, they've debited my account in full for my authorized autopay amount. For an unknown or unexplained reason, in March 2024, Nelnet debited a partial balance instead without providing me with a notification/explanation. They've now designated my account as past due in addition to charging daily interest on a higher balance due to their failure. I'm on the phone with them now and they're only command is to "just make the payment". That's unacceptable. My account needs to be made whole as it should've been when my March 2024 payment was debited.Business Response
Date: 04/17/2024
Pertaining to **** ****** federal student loan account, we reviewed their concerns and provide the
attached response.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nelnet sent me a letter saying they took over my student loan company. As result they expected me to start payment in January. I sent a letter to dispute it, and asked for a paper copy of my original contract (with my signature) and all payment history up to that point. I wanted to make sure they were legitimate; Im not gonna pay some company without proof of contract. I also called them. I spent hours on the phone as they sent all the requests for paper copies into the right departments. They double checked my address. However i never recieved any paperwork. February bill came in and i sent in another dispute letter requesting the paper proof of contract. I also called them a second time. They said they would send in another request for written proof and mail it out to me. I never recieved anything from them except March's bill. I sent in another letter to dispute the charge and request paper copy of my original contract. Its April 5th and i havent recieved anything other than Bills. I do not believe they have a contract with my signatrue as its been 3 months with no proof.Business Response
Date: 04/12/2024
Pertaining to ******* ******** ****** federal student loan account, we
reviewed their concerns and provide the attached response.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nelnet's website currently has broken password based authentication. I have tried resetting my password multiple times with a password manager, and the problem still persists. I have student loans I will begin paying in a week and cannot get into my account to pay it.Business Response
Date: 04/12/2024
Pertaining to Nate Miller's
federal student loan account, we reviewed their concerns *** ******* *** ******** *********Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nelnet website states that my password is incorrect, even thought I have password saved, took picture of password chosen, and written down. This has occurred at least 4 times in 6 months.
This is unacceptable as this account should be accessible at all time, and I do not feel that this is good business practice. This seems to be occurring to many people.Initial Complaint
Date:04/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, Nelnet has refused to stop processing my loan discharged stating they had a system error. The system error was in November 2023. We are now in April 2024 and I have yet to get any type of resolution on what the error is and why it’s taking so long to forgive my student loans. In addition, I made several payments with Nelnet and Fedloans toward my ***** ********** loans and they have no records of any payments that I made. Attached is proof of payments that I made.Business Response
Date: 04/05/2024
Pertaining to ******** ******* federal student loan account, we
reviewed their concerns and provide the attached response.Business Response
Date: 04/24/2024
Pertaining to ******** ******* federal student loan account, we reviewed their concerns and provide the
attached response.Customer Answer
Date: 04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:03/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Nelnet website has been a mess for almost 6 months. It continuously boots individuals and forces one to reset their password and then still denies access to their website. I have been dealing with this since November, 2023 and call in every single month to have them reset it on their end. It is maddening that such a massive student loan servicer could have such a terrible website.
Recently they did a massive update to their site, claiming this would fix many of the issues, but the issues I have faced for the past six months persist, including today, March, 29, 2024.
Nelnet has an obligation to its customers to provide a website where we can actually access our account, not having to spend 30 minutes on the phone with customer service every month to fix this constant glitch on their end.Business Response
Date: 04/10/2024
Pertaining to ****** **********
federal student loan account, we reviewed their concerns and provide the
attached response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.