Reviews

Review Details

• Review fromHaydee R.

  Date: 06/24/2025

  1 star
  usband was charged $1818.99 on Feb 12 for a Computer item upon notify the bussiness he does not want that item the bussiness quickly notify the Courier to cancel delivery and return the item back to there warehouse in NE on Feb 19 there item was returned i have tracking number item new u opened here close to 5 months he is still waiting for the refund keep jurking him around shady bussiness my husband is a disabled vet from the golf war with PTSD he don’t need to be treated this way
  

  XOTIC PC

  Date: 06/25/2025

  Hi there,
  
  Thank you for reaching out. We completely understand your frustration and want to assure you that we’ve been actively working to resolve this matter.
  
  We did respond to your husband regarding this issue. Unfortunately, the delay is due to a chargeback that was initiated on the order. Once a chargeback is opened, the process is no longer in our hands—it must be resolved through the payment provider. This prevents us from issuing a direct refund or taking further action until the claim is fully closed.
  
  If the chargeback had not been filed, we could have handled this much sooner and directly. That said, we’re more than willing to assist in any way we can once the dispute is resolved on the payment provider’s side.
  
  We sincerely appreciate your husband’s service and thank you both for your patience as this works through the proper channels.

• Review fromBrian E

  Date: 06/15/2025

  5 stars
  Although it took approximately a month to receive the gaming PC after it was ordered, the staff at Xotic PC answered all of my questions and kept me informed on the pressing of the build. The product was shipped very well, including a foam insert inside the unit to shield the inner hardware from any damage during the shipping process. In addition, Xotic PC included extra cables and hardware, Windows recovery USB drive, Windows 11 Professional software disc, DTS Sound Unbound License and all pertinent NVIDIA and AMD software. All hardware and cables were neatly arranged inside the computer case, which tells me that the staff takes the time to maximize the appearance and functionality of the computer. Thank you for taking the time to assemble a product with care. Brian E.

• Review fromspencer J

  Date: 03/27/2025

  1 star
  Second time sending my laptop in to be repaired by them first time was sent back to me still broken not functioning. This time sent back to me completely wrong. Nothing set up like the original order as they state it should have been. Mind you they made me pay to ship it to them both times even though they shipped it back to me broken sounds like now maybe I might have to pay to ship it back a third time so they can fail to set it up, again worst company ever to get your computer and have it warranted through. Would not recommend them to anybody! Avoid them!
  

  XOTIC PC

  Date: 03/28/2025

  We’re truly sorry to hear about your experience and understand how frustrating this must be. We want to make things right and provide the level of service you deserve.
  
  After reviewing our records, we haven’t received any emails or communication from you in over 3 months. If you're still experiencing issues, please don’t hesitate to reach out — we’re here to help and just a message or call away.
  
  Our support team is dedicated to resolving any issues you’re facing and ensuring your system is returned in the condition you expect. We genuinely care about your experience and want to work with you directly to make this right.
  
  Please contact us at your earliest convenience so we can assist you further.
  
  Best regards,
  The XOTIC PC Team

• Review fromJason G

  Date: 03/09/2025

  1 star
  Absolutely WORST customer service I've EVER experienced in my life!! I purchased a VERY expensive PC from them, custom build so I assumed it would take a little while... well fast forward two months and i finally get my package! One box. I open it and find the PC, some accesories, a t-shirt, and spare parts.... NO monitor, keyboard, or mouse which i spent an additional almost four hundred dollars for. I email them asking where the rest of it is, assuming maybe it came in two packages. NOPE they emailed me back saying they would hate to think it got stolen but heres a police report, fill it out and send it back to us.... EXCUSE ME?! i just spent four grand, the last thing i want to do is hunt down my package.... finally they realized they messed up and said theyd ship it out ASAP.. fast forward a whole week and they then tell me its out of stock SMH..... long story short, after back and forth emails of them ARGUING with me, i finally asked for my money back and canceled the order and went to best buy and bought a dang monitor myself. Should have my money back in 10 freakin business days. WAIT WAIT WAIT WAIT WAIT thats all you do with xotic, and then you get let down. i better see my money back ASAP or the police report will be filed against XOTIC. 10/10 WOULD NOT DO BUSINESS WITH THESE CROOKS EVER AGAIN.
  

  XOTIC PC

  Date: 03/11/2025

  We sincerely apologize for the mistake regarding your monitor. While we take full responsibility for the error, we also want to clarify that as soon as you requested a refund, we processed it within hours to ensure you weren’t left waiting any longer than necessary.
  

  We understand how frustrating this experience must have been, and it’s never our intention to disappoint our customers. Our goal is always to deliver top-tier service and products, and we regret that we fell short in this instance. If there’s anything else we can do to make this right, please don’t hesitate to reach out.

• Review fromDustin S

  Date: 01/25/2025

  1 star
  Avoid these guys. I purchased a custom laptop through them with extended warranties and free ground shipping. What a nightmare.
  First, I had to send it back for a dead pixel warranty. They sent it back to me bitlocked. That was fun to figure out.
  Second, one of the hard drives failed, so I sent it back again, and though they replaced the hard drive, they broke the second screen, so I sent it back again. They sent it back to me. STILL BROKEN.
  Third, I sent it back to them again for the screen they didn't fix. This time, they had to send it to the manufacturer (Asus) to repair it. I get it back, and finally, the screen is fixed, but now the speakers don't work.
  Fourth, I've now been waiting a year for the speakers to be fixed under warranty. They claim they've contacted Asus and are working on a solution with the Canadian Asus. It doesn't take a year to come up with a solution and honor the extended warranty.
  The customer service is trash. The service is trash. The communication is the worst I've ever experienced. I swear they do 0% testing before sending it back, but claim it goes through rigorous tests. You'd think that after spending over $7,000, they would want to ensure a good customer service experience and secure a second PC build. With the experience I've had with these guys, if I could go back in time, I would choose someone else to build my laptop. The next step will be reporting to the BBB, and if it's still not resolved, small claims court. Avoid these guys so that you don't have the same experience.
  

  XOTIC PC

  Date: 01/30/2025

  We sincerely apologize for the issues you've experienced and understand your frustration. We are actively following up with ASUS Canada to see if they can facilitate the necessary repair. The time it has taken to resolve this has not been ideal, and we regret the inconvenience it has caused. Our team will be reaching out to you soon with more information as we work to resolve the speaker issue. Thank you for your patience.

• Review fromEvan L

  Date: 09/05/2024

  1 star
  I bought the Y40 Ghost ready to ship and it came in and right out the box my looked to have been ripped out of its spot and I cant run call of duty at more then 100fps when I look around. I've had people look at it and try and fix it but nothing is wrong according to the people. DO NOT BUY FROM XOTIC PC
  

  XOTIC PC

  Date: 09/06/2024

  We’re sorry to hear that you’re experiencing issues with your new system. Please rest assured that your system is covered by our lifetime warranty, and we’re more than willing to assist in resolving the problem.

  
  If the issue may have been caused by shipping damage, we can provide a prepaid label to have the system sent back to us for inspection and repair.

  
  We are here to assist and look forward to your response so we can correct this matter as quickly as possible.

• Review fromBrandon B

  Date: 06/29/2024

  1 star
  Sent me a broken PC, spent over 4 months with customer support going back and forth with no resolution. Sent the computer back for RMA, nothing was fixed. They claimed it was the power supply, had me buy a new one, didn’t fix the problem. Then had me buy new ram, that didn’t fix it. Spent more weeks with customer support with no end in sight. Oh did I mention UPS damaged my Y70 case during the first RMA visit. Finally threw in the towel and sent it back for a refund, only for them to tell me the GPU got damaged in transit and it was basically my fault and there’s a good chance I would have to cover the cost. Meanwhile still have no clue as to why the PC never worked in the first place. The RMA team there is an absolute dumpster fire. Their customer service has absolutely no clue how to deal with problems. Stay far away from these idiots. They literally have No clue what they’re doing. Almost 5 months and no computer, but they got the money right….. Place is a joke. You’ll be hearing Sent me a broken PC, spent over 4 months with customer support going back and forth with no resolution. Sent the computer back for RMA, nothing was fixed. They claimed it was the power supply, had me buy a new one, didn’t fix the problem. Then had me buy new ram, that didn’t fix it. Spent more weeks with customer support with no end in sight. Oh did I mention UPS damaged my Y70 case during the first RMA visit. Finally threw in the towel and sent it back for a refund, only for them to tel me the GPU got damaged in transit and it was basically my fault and there’s a good chance I would have to cover the cost. Stay far away from these idiots. They literally have No clue what they’re doing. Almost 5 months and no computer, but they got the money right….. Place is a joke.
  

  XOTIC PC

  Date: 02/09/2025

  Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with multiple repairs, additional costs, and extended wait times without seeing any improvement to your PC’s performance. We sincerely apologize for any miscommunication regarding the power supply and RAM, as well as for any inconvenience caused by damage during shipment. We know this has been a lengthy and stressful process, and we want to do everything we can to make it right.

  
  Our goal is to ensure that our customers receive fully functional products, and we regret that you did not receive the level of service and support we strive to provide. We would appreciate the opportunity to review your case in detail, including the recent damage to the GPU and any outstanding refund details.

  
  Please reach out to us at [contact information] with your order number and any relevant documentation so we can address your concerns promptly. Your feedback is valuable and helps us identify areas for improvement. We appreciate your patience and hope we can work toward a resolution that restores your confidence in our company.

• Review fromCody N

  Date: 06/04/2024

  1 star
  The worst computer shopping experience.
  The computer did not work when it arrived. When I asked for a refund, they issued an incorrect return and refused to correct it. The issue ended up being that they did not assemble the computer correctly in the first place. Support was able to fix it after over a month. Suspiciously, two weeks after the warranty expired several of the keys on the keyboard stopped working most of the time, including the power button.
  I wish I had seen all of the other google reviews before I shopped here.
  

  XOTIC PC

  Date: 06/06/2024

  We are genuinely sorry to hear about your experience and sincerely apologize for the issues you encountered with your computer. It's disheartening to learn that your machine has had a failure after 25 months of ownership. We understand how frustrating this can be, especially following the initial difficulties.
  
  Please know that we are always here to help you with any support you may need for your MSI laptop. Your feedback is invaluable, and we are committed to improving to ensure better service and product quality for all our customers.
  
  If you require further assistance, do not hesitate to contact our support team.

• Review fromAddison W

  Date: 01/26/2024

  1 star
  I order a 6000 dollar pc from them in November 19th 2023. I just received the pc today and everything seemed to be good but due to them overclocking which I requested the computer would boot up and give countless error codes. I had to reset the entire pc and install windows 10 again because of their overclocking which i paid 100$ for. Its very disappointing when you wait over 2 months for a pc and it doesnt work. You will not recieve status updates whatsoever. I had to reach out to get told that theres delays due to lack of pump for water cooling. I explained that i was extremely dissatisfied and they sent a picture of the pc via email saying all thats left is to wait for pump and then it will go into q&a testing which they obviously didnt do. And then on top of that the picture they sent me had a entirely different gpu than what i have in it now. I will never order from this company again and i HIGHLY RECOMMEND you go elsewhere if you want a quality build and some decent customer service. Dont count on support chat to be in contact with the build department i have screenshot of waiting over a hour for them to get in contact with their own company just to get told they will have to email me with a update on the computer all to never receive a update.
  

  XOTIC PC

  Date: 01/29/2024

  Thank you for taking the time to provide us with your feedback regarding your recent experience with our company. We sincerely apologize for the issues you encountered with your custom PC, as well as any inconvenience this may have caused.
  
  We understand that waiting for a high-value item like a custom-built PC can be frustrating, especially when expectations are not met upon delivery. It's clear that in your case, there were shortcomings in both the build quality and our communication processes. We take full responsibility for the oversight in the overclocking setup that led to the error codes and the need to reinstall Windows. Please know that this is not the standard of service we aim to provide. All systems leave after a thorough QA process and would like to review more with you to find out the exact errors you experienced, as they didn't show through any of our QA process.
  
  Regarding the discrepancies in the GPU and the lack of timely updates, we acknowledge these errors and the frustration they must have caused. We are committed to investigating these issues thoroughly to ensure they are not repeated in the future. We rely on a live order tracker to give the exact status of a customer's order. We are looking to improve how this system works.
  
  We value your feedback as it helps us improve our services. Rest assured, we are taking immediate steps to enhance our quality assurance processes and customer communication channels.
  
  Once again, we apologize for your less than satisfactory experience and hope to have the opportunity to regain your trust in our company.

• Review fromAnthony S

  Date: 12/10/2023

  1 star
  Disastrous; faulty unit had a complete blowout in less a year.
  Had a need for a new computer; never went with XOTICPC before, but heard good things, so I figured I'd give them a try; MSI laptop ran fine for about a year, then had a blowout; at first, I thought it just needed a new power supply; XOTICPC arranged shipping to MSI; MSI inspected the unit, determined the entire laptop had a blowout, needed full replacement, and provided a quote which was roughly the cost of the entire unit; I refused this course of action, and instead requested the unit be shipped back to myself so I could get a hard drive restore/transfer performed once I had a new laptop.
  At the time of initial purchase, I figured I had gotten a decent deal on a model that was going out of circulation. In retrospect, now, I get the feeling I only ended up dropping ~$1.5k on failed hardware MSI was offloading.
  XOTICPC also has the audacity to send you a link to review their product - which goes to a dead page, so you can’t leave a review.
  Cherry on top - the staff at XOTICPC flagged a negative review I left on TrustPilot, claiming they didn’t “think it was based on a genuine experience.” I have the emails. I have the order confirmation email. I have the order number. I have emails of our correspondences together, when the laptop had the blowout. I have email invoices for what MSI wanted for repairs. This event legitimately occurred, and they’re trying to claim it didn’t. Astounding.
  

  XOTIC PC

  Date: 12/11/2023

  I am truly sorry to hear about the challenges you've faced with your MSI laptop purchased through our store. Your experience is certainly not reflective of the standard we strive to uphold, and I sincerely apologize for any inconvenience caused.

  
  Firstly, let me express my regret that your laptop experienced. I understand the frustration and inconvenience this must have caused you, especially considering the expectations associated with a new device.
  
  When a warranty expires, our ability to offer certain types of support becomes restricted due to the terms and conditions outlined in MSI's warranty policy bases on that manufacturer or laptop you purchased.We understand that navigating post-warranty support can be challenging, and we're here to assist you in finding the most suitable solution for your needs. If you have specific concerns or questions, please feel free to reach out to our customer support team or to MSI's team as they are the manufacturer your warranty was provided through, we will do our best to guide you through available options.
  
  Once again, I apologize for the inconvenience you've experienced. We appreciate your patience and the opportunity to assist the situation.