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          XOTIC PC has 1 locations, listed below.

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            • XOTIC PC

              4000 Lowell Cir Lincoln, NE 68502-5501

              BBB Accredited Business

            Business ProfileforXOTIC PC

            Computer Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 22 Customer Reviews

            Customer Complaints

            54 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/18/2008

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company provides custom built desktop and laptop computers. They also offer services and products related to the computer industry.

            Business Details

            BBB File Opened:
            9/9/2004
            Years in Business:
            26
            Business Started:
            3/2/1998
            Accredited Since:
            2/18/2008
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:30 PM
            T:
            9:00 AM - 5:30 PM
            W:
            9:00 AM - 5:30 PM
            Th:
            9:00 AM - 5:30 PM
            F:
            9:00 AM - 5:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Justin Nolte, Owner
            Contact Information

            Principal

            • Mr. Justin Nolte, Owner

            Customer Contact

            • Mr. Justin Nolte, Owner
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            54 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            We ordered a prebuilt PC on 12/27. We paid for the shipping to be expedited due to the fact that we need a PC for business. IT was originally supposed to ship within 3 to 6 days. We are now 12 days in 9 if you count the Holidays and Weekends which they do not include in the estimate, and they still cannot give me a definite your order will ship this day. Last week I was given 3 different ship dates and today I was told they had 9 days to ship today is those 9 days and they are saying that it will not ship now until NEXT FRIDAY 01/19 which is only 7 days from being 30 days from my order date. They are requiring me to pay a 20% restocking if I cancel the order that they have not met one of the promise dates. They do not communicate. We had similar issues with our first order and should not have ordered again but the first order did get here in 3 weeks but it broke one week after and we had to send the PC back and they are supposed to fix it still waiting on that. There has been NO COMMUNICATION except from when I contact them since we have started this process and these are completely unacceptable business practices. Everyday we don't have a PC we loose money, are they going to pay for our business losses after the 9 days since they won't waive the 20% restocking? Probably not I just need a PC that we paid for and I needed it yesterday. I would never recommend this company and I will make sure our issues are posted everywhere I can post as an influencer so that people who spend their hard earned money do not waste their time and have to wait 30 days on a PC that will break in a week and have to be returned in a week only to order them a second one that takes more than 30 days to even ship. I have every conversation that I have had with them if they are needed. There have been at least 5 promise ship dates only to tell me today it could ship by the 19th.
            Read More

            Customer Reviews

            22 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Addison W

            01/26/2024

            I order a 6000 dollar pc from them in November 19th 2023. I just received the pc today and everything seemed to be good but due to them overclocking which I requested the computer would boot up and give countless error codes. I had to reset the entire pc and install windows 10 again because of their overclocking which i paid 100$ for. Its very disappointing when you wait over 2 months for a pc and it doesnt work. You will not recieve status updates whatsoever. I had to reach out to get told that theres delays due to lack of pump for water cooling. I explained that i was extremely dissatisfied and they sent a picture of the pc via email saying all thats left is to wait for pump and then it will go into q&a testing which they obviously didnt do. And then on top of that the picture they sent me had a entirely different gpu than what i have in it now. I will never order from this company again and i HIGHLY RECOMMEND you go elsewhere if you want a quality build and some decent customer service. Dont count on support chat to be in contact with the build department i have screenshot of waiting over a hour for them to get in contact with their own company just to get told they will have to email me with a update on the computer all to never receive a update.

            XOTIC PC Response

            01/29/2024

            Thank you for taking the time to provide us with your feedback regarding your recent experience with our company. We sincerely apologize for the issues you encountered with your custom PC, as well as any inconvenience this may have caused. We understand that waiting for a high-value item like a custom-built PC can be frustrating, especially when expectations are not met upon delivery. It's clear that in your case, there were shortcomings in both the build quality and our communication processes. We take full responsibility for the oversight in the overclocking setup that led to the error codes and the need to reinstall Windows. Please know that this is not the standard of service we aim to provide. All systems leave after a thorough QA process and would like to review more with you to find out the exact errors you experienced, as they didn't show through any of our QA process. Regarding the discrepancies in the GPU and the lack of timely updates, we acknowledge these errors and the frustration they must have caused. We are committed to investigating these issues thoroughly to ensure they are not repeated in the future. We rely on a live order tracker to give the exact status of a customer's order. We are looking to improve how this system works. We value your feedback as it helps us improve our services. Rest assured, we are taking immediate steps to enhance our quality assurance processes and customer communication channels. Once again, we apologize for your less than satisfactory experience and hope to have the opportunity to regain your trust in our company.

            Local BBB

            BBB of Midwest Plains

            BBB Reports On

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