Complaints

This profile includes complaints for The Buckle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Buckle, Inc.

  2407 W 24th St Kearney, NE 68845-4915

• 

  The Buckle, Inc.

  3001 S 144th St # 2017 Omaha, NE 68144-5223

• 

  The Buckle, Inc.

  805 Massachusetts St Lawrence, KS 66044-2657

• 

  The Buckle, Inc.

  1682 Industrial Rd Emporia, KS 66801

• 

  The Buckle, Inc.

  2302 Frontage Rd Ste 27 Scottsbluff, NE 69361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a fraudulent account that has been opened in my name with CB/BUCKLE. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:
  
  Creditor Name: CB/BUCKLE
  Opened Date: REMOVEDAccount Number: REMOVED
  High Credit: $395
  
  I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.
  
  To support this claim, I am attaching a copy of my Identity Theft Complaint for your reference.
  
  Thank you for your prompt attention to this matter.

  Business Response

  Date: 09/16/2025

  Thank you for sharing this information.  Applications for a Buckle Credit Card go through Comenity Bank and all inquiries about accounts should be directed to the bank.  Our team intends to forward this inquiry plus supporting documentation to Comenity Bank on behalf Ms. REMOVED.  The limited amount of information shared with Buckle via Comenity's portal does confirm that the referenced account has been closed, however Buckle does not have any additional details.  We strongly recommend that all correspondence regarding this incident be directed to Comenity Bank who has control over the issuance and usage of said account.

   

• Initial Complaint

  Date:09/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order almost a week ago and paid for overnight shipping. My first issue is that I paid for overnight shipping and yet I didn’t get tracking info until two days later, and my second issue is the fact that I never received my package! I have tried to contact customer service several times and have gotten nowhere with them. I was hung up on twice and told there wasn’t a supervisor available. How professional is that? What kind of people is buckle hiring anymore!?
  I want to know where my order is. When I go to track it it states there was an isssue, so you can either refund my card for the total amount which was almost $250 or resign the two items I purchased overnighting them to me and refunding the $21 fee I originally paid for shipping.

  Business Response

  Date: 09/04/2025

  Order REMOVED was placed on August 29 with Priority One Business Day shipping. The order was shipped the same day, Friday, August 29, and delivered on Tuesday, September 2. Please note that Monday, September 1 was a recognized holiday, which impacted the delivery timeline.
  
  We received one call from the customer on September 3 regarding this order, reporting it as missing. The order was marked as delivered on September 2 with photo proof of delivery to the address selected at checkout. The call was successfully connected and concluded without any disconnection issues. Following the call, we promptly sent the customer a link to report a delivery issue to the email address associated with the order. To review the situation further, the guest will need to fill out the missing package claim form or reference the following article in the Guest Services FAQs "My order shows it was delivered but I cannot locate my package. Where is my Order?" to begin the claim process. 
  

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Franklin, TN Cool Springs Mall location. Under the guise of a store rewards account, I was signed up for a credit card with a hard inquiry to my credit report. Went back in and called them out on this and the reply was "it was in the terms and conditions." Manager totally unapologetic for the employee and their shady practices. At no point was the word “credit card” used.

  Business Response

  Date: 09/04/2025

  Thank you for sharing your
  experience with Buckle.  We apologize if our teammate did not provide a
  full explanation of the difference between applying for a Buckle Credit Card
  through Comenity Bank opposed to our Reward program.  We do not condone
  the experience you shared, and our training includes language specifically
  centered around making sure our Guests understand they are applying for a
  credit card. The corporate office team has already taken steps to discuss this
  situation and retrain the store manager and team how to properly offer the
  credit card program. 
  Here are some opportunities:
  If you were approved for
  the card but do not want it, we can return the sale and use another form of
  tender and then work with Comenity Bank to close the account and remove the
  inquiry on your credit history.
  If your application was
  declined, we can work with Comenity Bank to remove the inquiry from your credit
  history.  
  Please feel free to reach out
  to the Buckle's team on which action you would like to complete by calling
  ###-###-####.  Request to speak with someone from the Buckle Credit Card
  team to assist with this process.  

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote to Buckle on July 13,2025 to file a formal complaint about a return I attempted on July 13, 2025, at their Puyallup, WA location.
  
  I had originally paid for my purchase in cash, but when I returned the item, I was told I could not receive a cash refund. Instead, the store issued me a gift card, claiming it was the store manager’s policy. I was also told I had to return the item specifically at that same store to be able to be given the original form of payment to me. even though the official return policy does not mention any such requirement. I then asked them to cancel my return and gift card and give me my item back. I would take it to the same store to hopefully get my original form of payment
  
  I left the store angry, disappointed, and feeling like I wasn’t treated with fairness or respect and doubting weather I should hold off on the return because I didn’t want to experience another encounter like this.
  
  I reviewed Buckle’s return policy, and it does not state that cash purchases will only be refunded as store credit or that items must be returned to the same location they were purchased from. This was not explained at the time of purchase or printed on my receipt.
  
  I respectfully requested:
  • A full refund in cash, matching the method I used to pay
  • A clear explanation of whether this was a corporate policy or a decision made by the store manager
  
  I was contacted thru email the same day that asked if I wanted a follow up phone call and till this day I haven’t been contacted in regards to this matter.

  Business Response

  Date: 07/25/2025

  I've reached out to the guest and left a voicemail to return my call.  Buckle policy does not state that cash refunds must be completed in the original purchasing store.  I will help this guests resolve this miscommunication once they reach out to me. 

  Thank you for the opportunity to fix this misconception.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  o file a complaint against the manager, REMOVED, at the Buckle retail store located in Camp Hill, PA.
  
  I recently attempted to return an item that was well within the company’s stated 60-day return policy, as outlined on Buckle’s official website. However, after reviewing my purchase history, REMOVEDat the Buckle retail store located in Camp Hill, PA. called me back and informed me that the item could not be returned in future, claiming it will always be a “final sale” for me. This contradicts the company’s return policy, which clearly states that returns are accepted within 60 days, provided the item is unworn, unwashed, and has the original tags.
  
  I found this interaction to be dismissive and inconsistent with Buckle’s customer service standards. I am requesting that this issue be reviewed.

  Business Response

  Date: 06/04/2025

  The attempted in store return was denied as the item was not in original condition.  Unfortunately, merchandise from this guest continues to have tags reattached inconsistent with Buckle tag placement.  Due to previous return situations, we would encourage this customer to return their Buckle merchandise to our corporate office only.  All returns must have original tags in the original placement for a return.    

  This Buckle location's district manager did attempt to contact REMOVEDvia the phone, but did not receive a return phone call.  

  Customer Answer

  Date: 06/04/2025

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because:

  1) All Items Were Returned in Original Condition
  Every item listed on the receipt was returned without exception, and the associate at the counter processed the return and issued a receipt without raising any concerns. If there is now an allegation of a “retagging” issue, I would appreciate a clear explanation of which specific item is being questioned. No such detail has been provided, and it is unclear how any retagging issue could arise when all items were returned exactly as purchased.
  2) Timeline Discrepancy Regarding “Final Sale” Claim
  I received a call from REMOVED(the Manager) the following morning, during which she stated that corporate had advised her that all sales were final. It is difficult to understand how corporate could have reviewed the situation and reached a decision in less than 24 hours, especially without any direct communication with me. Furthermore, during that call, REMOVEDreferenced my past purchases but failed to provide any specific item or evidence to support her claim.
  3) Discussion with Regional Manager on 5/23
  I also spoke with Christy, the Regional Manager, on May 23rd. She indicated that she would follow up with the store manager and get back to me regarding the matter. As of today, I have not received any updates or resolution. Given the confusion and inconsistencies surrounding this return, I believe a timely and transparent response is essential.
  

  
  At this point, I respectfully request a clear and documented explanation of what item(s), if any, were allegedly retagged—and on what basis the sale is now considered “final.” The current reasoning lacks transparency and leaves important questions unanswered.

  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buckle keeps rejecting my order. Says it’s a system rejection. Contacted customer service several times and they cannot answer a simple question

  Business Response

  Date: 05/13/2025

  The guest's order cannot be completed due to a system decline. Our third-party risk assessor has canceled the order which is in place for the security of our guests. If the guest is unable to place an order online, we recommend visiting a Buckle store location to complete their purchase.
  

  Customer Answer

  Date: 05/13/2025

   
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: It does not provide a valid solution. What’s the point in having a “system to protect the consumer” when you are unable to purchase?
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of jeans I was really wanting from Buckle for awhile. I saved up money just to get them. I went to a local store after calling to verify that they still have them, and once I arrived, I found out that they didn’t, but had to be ability to order online. Ilive over an hour from the store so I opted for shipping with an additional cost. When I received the jeans, they were defective, missing a couple of rhinestones. When I reached out to customer service and provided all appropriate documentation that was asked for, I was informed that I could not receive another as it was the last pair of the jeans in stock and my only option were to fully return the jeans without a replacement and receivea refund, or get $20 back not including shipping for the defects- I was disappointed with these options as I really wanted this pair but opted for the $20 refund. Wearing the pants twice since then, the pants now have fully missing sections of rhinestones, rhinestones that have fallen out, and stitching on the jeans, easily coming apart, making the rhinestones fall down and off. I reached back out to customer service and was again only presented with theoption of a refund or to keep the defective pair without additional help. I am dissatisfied with these options, as I really wanted this pair and evenoffered to pay additionalto buy new rhinestones to salvage my current pair if I’m unable to get a replacement.

  Business Response

  Date: 04/24/2025

  Guest originally reported their item, Blue B Ultra High Rise Wide Leg Rhinestone Stretch Jean, as defective due to missing rhinestone. The item is out of stock company wide as Buckle is unable to replace their jean but offered a full refund including shipping paid or offered to discount the jeans if the guest would like to keep the product. The guest selected the discount as the resolution. On 4/23, the guest reported another rhinestone missing after wearing the jeans and requested a refund. We are unable to refund that product until it is received back to our home office, as Buckle provided a prepaid return label to have the item shipped back. Once received, a full refund will be processed onto the original form of payment. Due to the guest's frustrations, we have provided a compensation gift card. 

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2024 I made an order from Buckle, purchase REMOVEDwhich included 7 items for a total of $282.46. On 1/2/2025 I submitted a return on 5 of the items, return* REMOVED. I sent all 5 items back in 1 bag. On 1/20/25 I seen the email where it said return confirmation, only 3 items were on the list with a total refund. of $71.29. I logged in and the return in my online account was showing all 5 items and return completed. I emailed and asked why I was not refunded for my other 2 tops that totaled $71.98 before tax as all 5 items were shipped back together. They responded saying they had reached out to the returns department and had confirmed only 3 items were in the bag therefore they could not refund me for the other 2 items. I of course emailed back and told them that was impossible as all 5 items were in the same bag and I would love to see the video when my bag was opened and only 3 were in there as I know that would be impossible for them supply. I knew at this point they did not care to steal my money and it was their word against mine. However after looking up reviews on their company I realize this same issue has happened to other people. So either the company itself seems to be scamming people or the workers are trying to get free clothing. Either way I don't care at this point but I want my money back. I know all 5 items were in that bag and I refuse to let them get away with this. There are so many complaints about this company I think something needs to be done. Its time for a full blown investigation to come about with this company as their are entirely too many complaints and customer service is lower than a 0.

  Business Response

  Date: 01/24/2025

  Buckle was able to confirm that the items BKE Brushed Knit Top REMOVEDand BKE Raw Edge Henley REMOVEDwere not physically within
  the return package for REMOVED. Buckle’s inventory has been accounted for
  as well as supporting documentation. Due to the guest reporting that the items
  were shipped within that shipment, Buckle will be filing a claim with the
  carrier to verify if the items were lost during transit. As a courtesy, a full
  refund was processed for the reported items onto the guest’s original form of
  payment.

  Customer Answer

  Date: 01/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.   However I still do not understand how the items would have been lost during shipping unless the package was damaged as they were all in the same bag.  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 pairs of jeans on 11/13/24. Jeans were delivered in 2 separate packages within a week. Two pair of the jeans I received were in packaging with tags and were shipped together. The third pair of jeans was shipped separately and were unpackaged, the wrong style, and had no tags. I was unable to wear all 3 pair of jeans. So I created a return on all 3 pairs of jeans and sent them back on 11/25/24. Today, I received an email that I was only being refunded on 2 pairs of jeans. The third pair of jeans was unable to be refunded due to being worn, without tags, and the wrong style. The CSR stated that I had another pair of jeans with the same SKU that I had previously purchased. I tried to explain that these are the jeans I had received in the packaging and the CSR states if I try to send back the jeans again that they will refuse. The CSR was not helpful and did not try to resolve the problem. I am only asking for a refund for these jeans as they are not what I ordered, they don’t fit, and they used according to the CSR.

  Business Response

  Date: 12/13/2024

  RMA REMOVED was received with three items in the package. Two pairs of jeans were refunded as they matched the RMA for the BKE Jake Straight Stretch jeans with SKUs REMOVED and REMOVED. The third pair of jeans listed on the RMA was an Outpost Makers Original Straight Stretch Jean with SKU REMOVED. The guest noted, “These jeans are slim straights and didn’t come with any hang tags, etc.". The item that was received Outpost Makers Slim Straight Stretch Jean, SKU 1REMOVEDBuckle investigated the situation and item sent within the RMA to determine if this was the result of the incorrect item received, and it was found that the fulfillment location did not have that item physically on hand during the time of fulfillment. It was located that the guest had purchased this item on 12/12/2022 with their Buckle Card. Since the item was outside of Buckle’s return policy, it was shipped back to the guest.

  Business Response

  Date: 01/02/2025

  Buckle has no new information to provide - we provided known information in our first response.  Our records show that the correct denim was shipped to the guest.  The order fulfillment process will not ship product without tags attached.    

  Customer Answer

  Date: 01/02/2025

   
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: I believe this is unfair judgment considering I did not receive what I ordered. 
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/19 ordered boys buckle black 109 jeans item number REMOVEDin size 16 along with two other pairs of jeans for a total of $186.85. I went to pick them up and was told the missing jeans would be in the store in a couple days. Jeans were then canceled and money was not refunded to me.
  I was told they didn’t charge me the money but on their purchase history I was charged and on my credit card statement I was also charged. I want a refund for the 66.40 that they owe me.

  Business Response

  Date: 11/26/2024

  Buckle charged the guest’s selected payment method $120.45 for order REMOVED once it was fulfilled. The original total was $186.85, but the Boys - Buckle Black 109 Boot Stretch Jean size 16 was cancelled from the order. We have confirmed with our payment processor that the amount charged was indeed $120.45, which settled on 10-18. We recommend the guest contact their financial institution (Klarna) to review their payments that they are making for that specific purchase. 

  Customer Answer

  Date: 11/29/2024

   
  
  Complaint: REMOVED
   
  
  I am rejecting this response because: this is my receipt showing a charge of 188.85 from the buckle and a statement from the bank showing the amount paid as well
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Business Response

  Date: 12/13/2024

  Buckle acknowledges that the original pending authorization was $186.85,
  however, Buckle collected from the bank $120.45.  We are unable to refund
  for the cancelled item because the bank did not pay Buckle for that item. 
  Due to the bank settling for the amount of $120.45, we suggest disputing the
  charge with your financial institution.  We’re confident that the
  financial institution will discover their error and correct it accordingly.