Business ProfileforTidal Wave Auto Spa Of Bellevue

My husband and I stopped in early October to sign up for unlimited washes for two cars. We were charged $37.42 ($34.95 + tax) for the first and $22.47 ($21.00 + tax) for the second car. Since we were both in the car, we asked the attendant, twice, if that was the price we would be paying going forward. We were assured it was. During the first three weeks, I took my car in and asked about the price of upgrading. I then found out that the actual monthly price for two cars was $39.95 for the first and $34.95 for the second and that the first amount we paid was a "promotion". That word was NEVER spoken at our first visit. We decided to cancel the subscription. We again went to the car wash and told the attendant we didn't feel we got value for the number of times we washed the cars and would rather pay each time. We asked to not renew the subscription. We did this 1 week prior to the subscription renewal date. The attendant at said he was sorry to see us go but ..."No problem...I'll take care of it". Guess what?? Charge for $80 hit my account. Tried to reach out through their website with no success. Finally called "customer service" and because the guy didn't give me a receipt for the cancellation, they won't give me a refund. The guy didn't offer a receipt. Called "customer service" again, to give them a chance to do the right and decent thing and they refused. I could go to the location and speak with them but there is nothing anyone in the "home office" will do. So, I don't get a refund for services I didn't use because some guy at the location didn't do his job? Nice gimmick. There are too many car washes to be treated like this. ZERO STARS!! NEVER WILL USE THEM AGAIN.