Complaints

This profile includes complaints for Flow Automotive Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flow Automotive Companies

  500 W 5th St Suite 1700 Winston Salem, NC 27101-2778

  
• 

  Flow Automotive Companies

  1400 S Stratford Rd Winston Salem, NC 27103-2902

  
• 

  Flow Automotive Companies

  2565 Peters Creek Parkway Winston Salem, NC 27127-5657

  
• 

  Flow Automotive Companies

  1003 Folger Dr Statesville, NC 28625-6274

  
• 

  Flow Auto of Fayetteville

  4951 New Centre Dr Wilmington, NC 28403-1662

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *********** of *************** to inquire about a ****** Outback XT Touring. Sales Manager **** ********* initially responded but quickly became unprofessional after I mentioned a lower quote from *** **** ******. Rather than maintaining a respectful, professional tone, he spoke down to me, insulted the competitor dealership, and made comments that were dismissive and *********** a long-time ****** owner and former customer of this dealership (previously *******), I was shocked at how poorly I was treated. His exact wording in one message was:Yes, which means we are being straightforward with you about everything. Up to you however we are not going to continue to go back and forth. You want the most value and the better deal then we are here to help you. Let us know.This attitude is unacceptable from a sales professional, let alone a manager. I am submitting this complaint in hopes that the BBB can help ensure ****** and its dealers treat customers with basic respect and professionalism.I am also contacting ****** of America directly, but I believe this type of behavior deserves public accountability.

  

  Business Response

  Date: 07/24/2025

  Our Sales Manager has made multiple attempts to speak to the customer by leaving voice messages on  7/21/25 - 7/23/25 but our phone calls have not been returned yet. The customer has the cell phone number to reach the sales manager directly to address his concerns.
  
  
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/26/2025 is the *** Told, I was purchasing a factory extended warranty but in fact I was given a warranty with a 3rd party ***** the salesman tells me not to bring my truck in for service until10k miles when in fact the factory says 1st service should be@ 5k miles Call the parts department of *********** June 17Th to order a right replacement predator step assembly for my truck with installationand I'm told the part will arrive in 2 days and to call service to set up an install date I then send a text to ****** who sets be up with an appointmentto install June 22nd which I had a conflict so I rescheduledfor Monday June 30th at 8:30 am. I show up at 8:30 on June 30th and "******" is the Advisor....I tell him I am here for my appointment and he looks confused and tells me he needs to look to see if the part is here while he is walking in circles....He can'tseem to find the part and honestly just doesn'tcare I ask to see his manager and he tells me "we don't have one" He can't give me any answers and I ask for my keys back and leave since I have a job I need to be at, on my way out I asked the receptionist in the showroom to see a manager and I am told "they are in a sales meeting" even after I explain my ordeal. On June 30th I also called Flow Corporate in WinstonSalem and they have no one dedicated to customer complaints, just a VM that says only "Leave a message", I also called them on July 3rd and 10th leaving messages with no call back to date. On June 30th I called ****** Brand Engagement Center and made a complaint against the dealership and subsequently called them another 2 times with still no resolution July 10th called Flow Corporate got an operator who did what he could to get someone.....I believe he said a gentleman by the name of "*****" was in a meeting (meeting is the default answer) but he said he would call you back as soon as he got out. That was at 9:30 AM and it is now 12:06 pm. The step i need repaired is a safety hazard

  

  Business Response

  Date: 07/11/2025

  Our General Sales Manager spoke to the customer on 7/10/25 to address his concerns and apologized for the confusion when attempting to speak to someone directly.
  We agreed to valet the vehicle and replace the requested part for customer satisfaction to resolve the issue. We provided the customer with a direct phone number to reach someone for future reference.
  

  Customer Answer

  Date: 07/16/2025

   I am rejecting this response because: Although ******* was great and able to resolve my issue and kudos to her.

  The fact is I left 5 messages at the flow corporate office with no response and if it wasn't for the BBB complaint, ******* would have never known to reach out to me.

  I have spent $95k at 2 flow dealerships and can honestly say I will not purchase a automobile from them a third time.

  This is what happens when you try to own the world, you lose the customer connection.
  
  

  
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a 2018 Jeep Compass from this company in Good Faith. Knowing that they wanted their down payment in a timely fashion,with cash. It was really hard for me to made a really good choice that day of the right car that was fitting for me. So the timeframe has not even been 1 yr yet! So one of the sales workers sat with me at the computer and we found the red 2018 jeep compass and I really liked it. Now I belived it was located in ************. They went and got it . Now this whole time everything has been fine until I just had to come get a bulb for the break light and that was on 6/15/2025. So on July the 2nd I called the service **** there and explain the situation,and told my pocketbook was sitting in the passenger seat. She told me to just put my purse in the back seat and the error light would go away. So Im thinking Wow how did she know that? But it did not make it go away noway. So she told me just to take it to jeep on West Wendover. I go around to calling crissy in the service **** she says there was nothing she could do but take it back to sales and see what they would do,So then I get home and I check all recalls and apparently kbb was saying there were some for the air bags and the module. But when I called the jeep they said there were none. I do have my granddaughter with me alot riding in the passenger seat too she is 8 years old. This is a Safety hazard and needs to be fixed. So finally reached the Sales Manager and he admitted that he rememember me. So I went over the story with him and he says there was nothing he could do to help me even though it has not even been a yr yet since I purchase the vechicle. Now reminded you before I got this car I purchased a cash paid **** from them with no payments at all. Plus this time I gave a large amount of money down for these people. For him to tell me No! There was no was he could help ******* the the 12mth ****** mile warranty they would not even use that all either! Just so sad!

  

  Business Response

  Date: 07/08/2025

  Our General Manager spoke to the customer on 7/8/25 to address her concerns. The customer was offered at the time of purchase an opportunity to purchase an extended service contract, but she declined. Unfortunately, the airbag light is not a covered component, and the vehicle is outside of the 30-day window for repair under Flow policy. The vehicle was checked for any open recalls at a Jeep dealership and there are no open recalls to cover the airbag issue. We understand that unforeseen issues may occur, which is the reason we encourage our customers to purchase an extended warranty.  As an act of good faith, our service manager personally paid for the brake light repair for her inconvenience. All other repairs will be the customer's responsibility.
  
  
  

  Customer Answer

  Date: 07/08/2025

  This complaint is not closed and I ***** ******* would not like to close it until it is resolved between me and the business.  I did have coverage for the brake light. You did not pay for nothing!Thank You ***** *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done on my 2016 ******* ****** on Monday June 30, 2025. On Sunday, the day prior when I started my car, it was shaking a little like it wanted to cut off. I turned it off and then back on and the engine light popped on. I had driven it earlier that day and there were no issues. I proceeded to take my mother where she needed to go without any problems (about 8 minutes away). On the way back, I stopped at ********* to have them diagnose what was going on. He ran a diagnostic that read - needs a de-carbon procedure or something like that. I took the car to ******* and filled out the paperwork they had on the door and left it along with my keys and the recommendation from Auto Zone. (They were of course closed since it was a Sunday.)The next day ( Monday 6/30/25) at lunchtime, I called and spoke to ******* and he told me he thought it was the spark plugs and that they would also need to change the gasket cover because there was a small leak and it would not make sense to change the spark plugs and not change the cover. I asked about the price and he gave me a total of about $740 and I reminded him that I was a veteran, and he said "OK that will be 10% off." I then asked if I would need cash or would my card be OK, and he said the card would be fine. He said he would have the car and paperwork ready when I got there after work.I arrived around 445 and proceeded to pick the car up, he (*******) presented me with a bill of $951. 94!!!! I told him that he had quoted me one price and now when I show, the repair is over $300 more. I paid by debit card and have been sick since having to deal with this grossly overpriced repair. There is no way this hour or two repair costs this much. The labor alone was $653.00. This is ridiculous and IMO wreaks of price gouging. I plan to never deal with this " business" again. I had plans to purchase another vehicle from them again, but this will never happen. The repair should have been no more than $500 at the most. DESPICABLE

  

  Business Response

  Date: 07/07/2025

  Our Service Manager spoke to the customer on 7/7/25 to address her concerns and apologized for the oversight on our part for not discussing the diagnosis fee and shop charges. We offered to refund $172.15 to cover these fees but the customer declined. The customer called us back and asked for $301.00 to be refunded and we declined.
  The customer authorized the work to be performed on a recorded phone line. We will happily still refund the $172.15 if the customer agrees.
  
  

  Customer Answer

  Date: 07/17/2025

   I am rejecting this response because:  

  I am responding to the complaint I filed # ********. I have been unable to get into my email until today. I am very unhappy with the outcome of this matter, and when the business responded, he made an untrue statement and as I said before, he gave me one price and then charged me an additional $300. The day ******* called to tell me he could give me the $172.00 back, he admitted that there were several things they did wrong and that they should have not proceeded without my permission. I am sure this can be verified with the recording when I called him back to discuss that the $172 was unacceptable. I am not sure why they are being so dishonest with saying one thing and then doing something else. I look forward to hearing from you on how to proceed next. I am unable to have my telephone during the day while I am at work, but I can be reached at ************** in the evenings. Please let me know how I can proceed before hiring an attorney.

  
  
  
  

  

  Business Response

  Date: 07/17/2025

  We provided services to the customer at a discounted rate, and we decline to assist the customer any further, but our offer still stands to refund the full diagnostic fee of $172.15. We feel that we already made a fair offer, and we encourage her to accept it. We understand there is nothing that we can do should she choose not to accept it.
  

  Customer Answer

  Date: 07/18/2025

   I am rejecting this response because: I am not satisfied with ********* response, mostly because he gave me one price over the telephone and when I arrived there, he charged an additional $300, and he knows that. I will accept the original price, which was about $740 and my additional 10% off with the military discount (making it around $650 or so. ) I am sure phone records can be pulled on the day I called to check on the status of the vehicle on my lunch hour. NEVER did I agree to pay $951, and I don't understand why he is not telling the truth. 

  Even the day he called with the offer of $150 plus the taxes, he made mention that one of their procedures had been done incorrectly, which is why he was offering that off, but I reminded him of our conversation on the previous price and that can be verified. I am respectfully asking for the $300 in return- price he gave telephonically + my military discount. This has caused a lot of unnecessary stress mentally and financially that a "business" would try to ***** a customer this way. Charging someone this much ($653) for labor alone was ridiculous and VERY dishonest.
  
  

  
  

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally file a complaint against *************** of Durham due to the poor service I received during my most recent visit.On June 27th, 2025, I took my leased ********** Taos for the 10,000-mile service, which was scheduled and confirmed. However, the dealership returned my vehicle without performing the required maintenance. On the invoice, the service is marked as NWD - No Work Done without any explanation or prior communication. Additionally, they promised a complimentary car wash, which is even listed on the invoice, but the vehicle was not washed.When I contacted the dealership for clarification, I was given no satisfactory justification. I find this level of service unacceptable, especially coming from an official ********** dealership. It reflects a lack of professionalism, transparency, and basic customer care.This experience has significantly damaged my trust in *************** of Durham, and I am disappointed by their disregard for standard service expectations. I am requesting that the dealership provide:1.A formal explanation of why the 10,000-mile service was not performed.2.A proper rescheduling of the maintenance at no cost.3.The promised car wash service.Thank you for your assistance in resolving this issue.

  

  Business Response

  Date: 06/30/2025

  Our Service Manager contacted the customer via email on 6/30/25 to apologize for any confusion with his service experience and addressed his concerns. We explained to the customer that we did not perform the ****** mile service at his recent service visit because the service had been previously performed on April 28, 2025 at 5341 miles by a different ********** dealer. See attached. We also explained that ********** requires regular maintenance every ****** miles or one year whichever comes first. We are willing to provide a courtesy wash and vacuum at the customer's convenience to resolve the issue.  
  
  
  Thank you
  

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car in November of 2023 from Flow BMW of *************. It was during my transition out of the military. I was still active duty and as a resident of *********** I was eligible to have the registration fee waived for my new car. I submitted the notarized waiver along with proof of insurance and all other documentation the dealer required to register my car. They explained to me that once the documentation goes through and the car is registered, they would refund the registration fee. My issue is that, the refund never happened. The dealer **** me a refund of $364.00 (which adjusted for inflation is now $384.03). The date of sale was 11/04/2023. I contacted the ** DMV; they confirmed that my waiver was processed, accepted, and they collected no funds from the dealer for my registration. When I came to this conclusion I attempted to go through the dealership, to no avail. My contact there Mr. ***** ******, was phenomenal. But he admitted to me that this was really an issue with the corporate office and there was nothing the dealer could do to help. The corporate office is Flow Automotive. He explained that his corporate office handles all registration paperwork and they would be the ones to correct the mistake. I spent 2 weeks calling them and not getting called back. The one conversation I had with them where they picked up the phone and transferred me to the right office, promised to look into it and help me. That never happened. I also contacted *** of North America for assistance. They also did not contact me back after promising the dealer would reach out. This was all going on while I transitioned (honorably, end of my contract) out of the ******************. It was an enormously stressful time and I was trying to find employment, sign up for college, and sort out my new life. I am sorry that it has taken so long to submit this, but I have had a difficult time leaving my previous life and becoming a Civilian again

  

  Business Response

  Date: 06/30/2025

  Our Sales Manager spoke to the customer on 6/30/25 to address his concerns. We agreed to honor the waived registration fee and we will refund the customer $384.03 to resolve the issue.
  
  
  Thank you
  
  

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/2025, I purchased a used 2013 ****** Corolla LE from Flow Honda in *************** for $11,000. In less than two months, Ive experienced three mechanical issues, and I believe the car is unsafe to drive.Issue #1: Engine problem occurred the day I took the car home, raising immediate concerns about its condition.Issue #2: While driving in fast-moving traffic, the gas pedal failed. I nearly got hit and had to restart the car to regain control. It was a terrifying experience, and I no longer trust the car. A VIN report appeared clean, but this was followed by yet another issue about a week later.Issue #3: EVAP system problem. Flow Hondas service department declined to take the car, saying it was a recurring issue. I was told to go to Flow ****** insteaddespite buying the car from Flow Honda. This reflects poor after-sale support.*** used three loaner vehicles from Flow Honda and ******, meaning Ive driven my own car for only about a month. This pattern clearly shows the cars unreliability from the start.Three major issues in two months is not normal for a car sold as inspected and reliable. I believe there are underlying, undisclosed problems. The car is not safe, and I fear future failures.Flow Honda said that because they covered earlier services, they would disregard the serious safety concerns I raised. They mentioned possibly exchanging the car for one of equal value, but gave no clear timeline or written commitment. Their dismissive response ignores the danger I experienced and the ongoing unreliability of the vehicle.

  

  Business Response

  Date: 06/24/2025

  Our General Sales Manager communicated via text with the customer on 6/23/25 to address her concerns. We scheduled an appointment on 6/26/25 at 5:00 pm for a complete buyback to resolve the issue.
  
  
  Thank you
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Land Rover of ********** and test drove it on May *****. I heard the brakes squealing every time I pressed on them during the test drive. I also found a major crack in the windshield. I told the sales consultant that if those two things were fixed I would like to purchase the vehicle. She told me that they test drove it themselves and the noise from the brakes was just air releasing. They did say they would replace the windshield. As I kept driving the vehicle and while it was still under bumper the bumper the noise from the brakes has gotten louder and I reached out again and said the squealing noise is getting worse and Im even having to push the brakes harder to stop. I was told to just let service know when I arrived to get the windshield fixed. I asked her was there going to be an issue with this issue being fixed considering I told you about it when I was buying it and the fact that my appointment was 1.5 weeks away and the mileage would be over 1000 miles, she said she would have to talk to her manager and I never heard anything back. I got a message saying NOTHING was wrong with my brakes. So I asked why is it squealing each time you press on it if nothing is wrong and I was told it could be friction. I said I can understand if it happened every once in a while but this is EVERY TIME I press it. Then I was told that well we didnt put those brake pads on and it came to us like that before we sold to you so that could be the problem? I asked so I bought a car from you all thats new to me and Im just supposed to ride around with it squealing each time I press the brakes and thats ok? This is an issue I pointed out before I bought it and it was shrugged off as if it wasnt something that wouldnt continuously happen. I turned in while under bumper to bumper and its being refused to get fixed? It looks as if Im being pushed off because they know its a big issue and do not want to fix it while under warranty.

  

  Business Response

  Date: 06/23/2025

  Our Service Manager spoke to the customer on 6/23/25 to address her concerns. We agreed to schedule a valet service appointment on 6/27/25 to replace the front pads and rotors on the vehicle to address the issue.
  
  
  Thank you
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Honda Accord from ************************* as a new vehicle. I later discovered the vehicle had been a demo model, a fact that was not disclosed at the time of saleonly the mileage was mentioned.Soon after purchase, I began experiencing serious issues, including erratic braking, electrical malfunctions, and safety hazards. I sought repairs through Flow Honda, but my concerns were repeatedly dismissed as "cosmetic" or normal. After repairs, the vehicle was returned to me in worse condition, with new warning lights, a damaged headliner, broken seals, and visible structural issues. The car is now unsafe to drive.I also purchased an extended warranty, which I eventually canceled because I was unable to use it. I was passed back and forth between dealerships, with no one honoring or explaining how to access the coverage.I made a formal buyback request and sought compensation, but after months of waiting, I have received no meaningful response. Ive contacted Honda the *********************, *****, and the ****************************************This situation has taken a serious toll on my well-being. I have missed important medical appointments due to my lack of a safe, reliable vehicle. The ongoing failure to resolve these issues has caused significant anxiety and emotional distress. I also believe I have been discriminated against based on race, gender, and disability.Notably, each time I visited Flow Honda, my legitimate frustration was met with visible discomfort and defensiveness. As a Black woman, I felt that my expressions of concern were interpreted as threatening or violent, rather than being treated as a consumer seeking help. I was spoken to in a way that implied I was a problem, rather than a customer with valid concerns. This racial bias has only deepened my sense of mistreatment.I urgently support to help enforce my rights under the ********-**** Warranty Act, North Carolina Lemon Law, and any other relevant consumer protection

  

  Business Response

  Date: 06/16/2025

  The customer has not returned to our dealership since we personally delivered the vehicle to her on 4/9/25, over a month after the work was completed. Our Service Manager called and emailed the customer on 5/29/25 to offer assistance with her vehicle concerns but she has not responded. We are willing to address her vehicle concerns if she is willing to schedule a service appointment. We do not understand why the customer is seeking a refund because she did not pay for any service that we completed. We diagnosed her braking concerns and replaced the headliner under warranty. We have been pleasant and professional during every customer interaction and explained to the customer multiple times that her vehicle is safe to drive, but she does not believe us. Unfortunately, America Honda has not deemed her vehicle as a lemon.
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 ****** 4Runner SR5 with only ****** miles has an oil leak that is covered under warranty. Flow ****** stated that they will repair the issue and took the vehicle in on 4/30/25 and it has yet to be fixed on 6/10/25. There has been no communication or updates from employees or managers. When I reach out they tell me itll be done in a week, but its been 6 weeks.

  

  Business Response

  Date: 06/13/2025

  Our Service Manager spoke to the customer on 6/12/25 to address his concerns and to apologize for any delay in communication. We informed the customer the engine will be assembled on 6/13/25 and we expect to complete the repairs by 6/18/25. We agreed to keep the customer informed until the repairs are completed.
  
  
  Thank you

  Customer Answer

  Date: 06/14/2025

   I am rejecting this response because: they have told me that it should be done every week for the past 3 weeks. I have had to reach out to them to get any communication.