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          Find a Location

          Primo Water Corporation has 85 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePrimo Water Corporation

            Bottled Water Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            101 N Cherry St Ste 501

            Winston Salem, NC 27101-4013

            Visit Website
            (336) 331-4000

            Customer Reviews

            1.05/5

            Average of 357 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,010 complaints closed in last 3 years

            265 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Bulk water, Refill water stations and Water dispensers.

            Business Details

            This is a multi-location business.

            Find a Location

            Primo Water Corporation has 85 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              101 N Cherry St Ste 501, Winston Salem, NC 27101-4013
              BBB File Opened:
              8/8/2006
              Years in Business:
              19
              Business Started:
              11/1/2004
              Business Started Locally:
              11/1/2004
              Business Incorporated:
              1/15/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Glacier Water Services
              • DS Services of America
              • Alhambra Standard
              • Alhambra Water
              • Belmont Springs
              • Crystal Rock
              • Crystal Springs
              • DS Waters
              • Deep Rock Water
              • DS Waters of America
              • Hinckley Springs
              • Kentwood Springs
              • Mount Olympus
              • Relyant
              • Sierra Springs
              • Sparkletts Water
              Business Management
              • Mr. Matt Sheehan, President/CEO
              Contact Information

              Customer Contact

              • Mr. Esteban Lopez, Supervisor
              Additional Contact Information

              Fax Numbers

              • (336) 331-0319
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1,014 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/04/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I started ********** delivery abt. 2 weeks ago. I'm renting 1 H20 dispenser for $6.99/month & 2-5 gallon bottles of ********** at $8.99 EACH per delivery. I like getting ********** delivery & would like to continue getting it. Unfortunately, I've had numerous problems in the slightly over 2 weeks with this company. The 1st problem was the incessant emails I received almost on a daily basis from them telling me of they're charging my bank account the full price each day. So, that is $50 almost each day they claim they're taking out of my bank account. The 2nd problem is when I called trying to reach a live human being, I had a near impossible time getting past their AI who doesn't comprehend me. When I FINALLY reached a live human being, they reassured me that I was only charged once and they were able to get the recurring almost daily emails stopped. I have a new problem now. They made a delivery of 2-5 gallon bottles of ********** on Wednesday April 3, 2024. The delivery man took 1 empty bottle away, so, I have 3-5 gallon bottles of **********. I received my bill today of $17.98 for 2-5 gallon bottles of ********** + 18 cents for tax to = $38.15! Please explain to me why I am being charged $19.99 more. Nowhere on the bill does it explain what that $19.99 is for. The money has already been taken out of my bank account. I didn't waste my time calling them to find out why they were stealing money from my bank account because I don't know how to speak AI and their AI does not speak my language. I'm demanding that they return the $19.99 as quickly as they stole it from my bank account. I realize businesses are hurting just as financially as people are. Running a business is just as expensive as living, BUT, that does not give Primo the right to financially **** my bank account for profit! **********************, you stole the money within a few seconds. You will return the $19.99 to my bank account within a few seconds! This is non-negotiable. Also, your site won't let me print my bill.
              Read More
              Read 1013 More Complaints

              Customer Reviews

              357 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Matt H

              04/11/2024

              I have tried since 12/22/23 to cancel your service without success. I was told they would pick up the remaining inventory of water, and machine on 1/9/24, but the driver pulled into the parking lot and then left without ever getting out of the vehicle. I called and reported the issue on 1/16/24 and was rescheduled for 1/22/24 for pickup, and again the driver never showed. Your company received a check in early January for $101.43 leaving a very small balance of $17.49. Being that we had inventory of water still in our office, we should have been credited back for and therefore leaving a credit due to our company. Instead, your failure to pick up the machine and allow us to successfully cancel your service has continued to generate late fees, paper invoice fees, and other predatory fees because of your failure, not ours. Ive now called a 4th time, today, April 11th to cancel our account. The agent reversed all fees other than late fees and paper invoice fees from January to current leaving a balance of $56.98. Again, there would not be late fees or paper invoice fees had your driver picked up as scheduled on 1/9/24 and 1/22/24, and then our account credited for the water inventory still in our office.This is by far the worst company and worst customer service.

              Primo Water Corporation Response

              04/24/2024

              04/24/2024 Consumer: ***************** Reviewing ID#: ****** Thank you for submitting your review regarding your final pickup of equipment and bottles. I apologize that your experience with our company did not meet your expectations, and we value the feedback you provided. We have confirmed we completed the final pick up of equipment on Monday April 22, 2024. We have processed to refund you a check in the amount of $60.00 for the return credit of your empty bottles. Thank you for taking the time to speak with us to assist you resolving this matter.For any more questions or concerns regarding your account please do not hesitate to contact us back at customer service ************. Best *************************************************** North **********************
              Read 356 More Customer Reviews

              Local BBB

              BBB® of Central and Northwest North Carolina

              More Info on Local BBB

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