Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Bottled Water Companies

Primo Brands

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Reviews

This profile includes reviews for Primo Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Primo Brands has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.03

    Average of 923 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ja L

      Date: 12/18/2025

      I have had horrible experiences with this company. They just dont make your delivery, and then charge you claiming the water was delivered. It is a nightmare dealing with this company… my most recent complaint was that I scheduled a cleaning service of my water cooler and nobody ever showed up… for 3 days they kept saying they would come the following day, but nobody ever showed… and then they charged me!!!

    • John A

      Date: 12/18/2025

      Their system is terrible. To get reminded that your water delivery is today but the reminder is AFTER the delivery is less than useless. Hence I have 20 empty bottles in my garage. It just is so basic but their alert system is a joke. If you can't do the basic things right...you wonder how the actual water quality is and whether the basics are done to clean bottles, etc. Seems like a private equity run company that cares about how much they can cut out of the company to make them appear profitable so they can then sell them again at a profit to the investors. SAD.

    • Mary C

      Date: 12/18/2025

      I am writing about Primo Water. Since they bought Crystal Water I have had nothing but problems with my deliveries and billing. THey dont deliver when they say, they bring wrong amount of water, they were suposed to deliver a new water dispenser...they brought my water but not the dispenser. Yet, they quickly take out your money on auto pay. After so many calls and mix ups..the final straw was them not delivering my new dispenser when they confirmed it via email the day before. DO NOT DO BUSINESS WITH PRIMO BRANDS!!!!

    • Fernando R

      Date: 12/16/2025

      Price increases are herrific, they have taken over every water purchased with other brands before with huge price changes...

    • Michelle S

      Date: 12/12/2025

      Worst business in the history of business. Bad customer service. Bad delivery service. Bad communication. You ask for a manger and omg?? you are already talking to him?? can’t resolve any issues. Cancel service… waiting one month for them to pick up equipment (free water dispenser lol) do not use their company. I’m sure there are at least 1,000 better! Primo Brands

    • Chris M

      Date: 12/12/2025

      I wish I could give them negative stars!! Primo Brands gave me a bogus account number and has been billing administrative fees to me for a year, but I don’t now and never have had an account with them! I have not ordered or received any of their products. I have called them and written letters to them asking them to stop sending me invoices. I was told that they would, but I keep getting invoices. I hired a lawyer, who wrote to Primo Brands, telling them to cease and desist with this harassment and yet I received another invoice today. Primo Brands is the worst!!

    • Tim S

      Date: 12/10/2025

      They have regularly added items to my order without my consent. Once they doubled the amount of water I received. Email confirmations prior to my delivery always show correct order, the email confirmation right after shows the added items. They never have an answer as to why this is happening. I have had to argue with them every time we have a delivery to have things removed from my bill. Awful service. Awful company. Account has been closed.

    • Kristen C

      Date: 12/10/2025

      We cancelled our service due to problems with billing after using the water service for over 5 years. They merged with another company and their on-line payment portal stopped working. Since I couldn't pay our bill on-line, I called to make the payment, but had to wait for 45 minutes on hold before I finally spoke to someone who could process our payment. I cancelled our service because by then we hadn't had water for over a month but we were being charged for rentals and late fees. We had a credit from the deposits on 9 bottles they finally picked up (I have a receipt showing a $12.13 credit). They continued to send invoices with late fees. I have been emailing with their accounting department. The own company receipt wasn't satisfactory to show that we had paid the balance; they requested a bank receipt showing our final payment. Now they are saying they are rescinding the deposit return, so the saga continues. Do not company for your office water service. If you do, make sure they are not able to auto-bill your account.

    • Dallas K

      Date: 12/10/2025

      The service delivery and customer service from Primo Brands are terrible. I've tried to cancel my service and have scheduled equipment pickup for the past few months. They refuse to work with me and continue to bill me for the equipment. This company doesn't appear to stand behind its services, and customer service is terrible.

    • Quapaw Quarter United Methodist C

      Date: 12/09/2025

      Actually ZERO stars! The worst- well, most nonexistent service possible. Since the month of June, we have received ONE delivery, and I have spents hours on the phone, chat, and even calling the lying Regional Manager about this. Save yourself the trouble and grief, do NOT waste your time on these people.

    Primo Brands is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.