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Business Profile

Propane Supplies

Diversified Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane Supplies.

Complaints

This profile includes complaints for Diversified Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diversified Energy has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Diversified is now called Sharp Energy. I have never had a contract or service agreement with them. I own property at the beach, but my primary residence for the last 10 years is in ********* SC. I buy propane as needed (which is about every other year, and I currently have 150 gallons in the tank that I OWN so more gas is not needed) but they charged me $105.00 plus numerous late fees which they are now threatening to report to collection agencies - I found that they already reported me by receiving multiple calls per day. When I initially called to inquire about the bill, I was told that I was charged that amount because I did NOT purchase more gas this year. I would like to know how they can charge me and report me for not paying when I don't have a contract stating that it is required and since I don't live there.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2024, I decided to discontinue my propane gas service and contacted Sharp Energy in ********** ** to pick up the tank. The tank was finally picked up in September. I received continued billing statements stating payment due for the next year lease amount. Finally got that stopped after numerous contacts. I now have a statement dated 9/30/2024 demanding payment for the tank pickup as follows: Service labor $300.00, sales tax $14.75, sales tax surcharge $6.75, for total due of $321.00. To add insult to injury, the returned tank had 40 gallons of propane in it. I see no credit or refund for that amount, ( approximately $132). What nonsense! This is a rip-off. I am 84 years old on a fixed income. I cannot afford this nor have any desire to enter a dispute over this. I am not in good health.

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested that they terminate my service in November 2023 and remove their tank from my property because i was only renting not buying the tank. They did not remove the tank from my property until April 2024 , but they are trying to charge me for removing their tank from my property. I tried working with them starting in January 2022 , but they are not a trust worthy company please help me with this complaint.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE HAVE SWITCHED FROM GAS TO ELECTRIC HEAT AND WE HAVE BEEN CALLING FOR A MONTH TO GET THE PROPANE **** REMOVED FROM OUR PROPERTY. EVERY TIME WE CALL THE **** ** OFFICE THEY EITHER DON'T ANSWER THE ***** OR SAY THEY ARE VERY BUSY. WE HAVE BEEN CALLING SINCE FEB. 15 AND THE **** IS STILL SITTING ON MY PROPERTY. THEY EVEN CAME TO FILL THE **** NOW THEY WANTING PAYMENT. **** AT OFFICE SAID NO WORRIES THEY WOULD PICK UP THE ****, THE **** WAS'NT OWED SINCE WE HAD NOTIFED THEM AND DID'NT USE ANY GAS. THE **** HAD 20 PERCENT LEFT IN IT BEFORE THEY FILLED IT. THEY WANT TO CHARGE ME RENT FOR THEIR **** BUT NOW THAT I DON'T NEED IT I FEEL LIKE I SHOULD CHARGE THEM RENT. IT SHOULD'NT TAKE A MONTH TO PICK UP A ****.

    Diversified Energy is NOT a BBB Accredited Business.

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