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          Find a Location

          New Hanover Regional Medical Center has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileNew Hanover Regional Medical Center

            Clinic
            Multi Location Business

            Contact Information

            2131 S 17th St

            Wilmington, NC 28401-7407

            Email this Business
            (910) 343-7000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            New Hanover Regional Medical Center has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2131 S 17th St, Wilmington, NC 28401-7407
              Email this Business
              BBB File Opened:
              3/10/1998
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Management
              • Terry Seller, PFS Manager
              Contact Information

              Principal

              • Debra O'Neill, CFO

              Customer Contact

              • Debra O'Neill, CFO
              • Mr. Luther Brown, Vice Chairman
              • Mr. David B. Benford, Treasurer
              • Mr. Charles C. Wells, Secretary
              • Sharon Pitts, Coordinator
              • Terry Seller, PFS Manager
              Additional Contact Information

              Fax Numbers

              • (910) 343-7220
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/26/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I was billed for an estimate for surgery on December 23, 2022, which I paid in full. Surgery was December 28, 2022. The estimate was way over the actual amount billed. In addition, more of my maximum out of pocket had been accumulated when NHRMC billed insurance. ***************** confirmed they have processed the claim and sent payment to NHRMC, however, ***** says they have not processed it yet. It's been four months and I believe I am owed about $1,100 from NHRMC. I have contacted NHRMC three separate times and I only get a response of "whenever we get it processed you'll get a refund if you are due a refund and we can't tell you when that will be." I need this resolved one way or another and NHRMC will not help me move this along. I need some customer service.
              Read More
              Read 4 More Complaints

              Customer Reviews

              1 Customer Reviews

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              Start a Review

              Most Recent Customer Review

              Steven T

              04/25/2022

              Hello my name is ****** *****, I was in the hospital to have my spleen removed. The nurse that tried to start my IV missed my vein in my left hand. That's the start of a week of living ****. I had my spleen removed and when I was recovering from the anesthesia it was the worst I've ever been thru. The doctor's were wonderful and the best. Far as the nurse's I wouldn't treat a dog or anything or person the way I was treated. It was two days before I could get any kind of pain meds. and that was limited. Not do to the doctor's. The nurse's treat you any kind of way they want. I was at the brink of death and all they would do is hang out with other nurses laughing it up with other nurses. But I hope karma pays them a visit to return the **** I've experienced. So to whom ever reads this I would definitely be looking other facilities for professional help. I'm just glad I made it out alive. Im also broke out with some kind bumps not sure what it is but I definitely won't go back to see. Thanks to the great doctors and maybe the nurse's have to live the nightmare of **** I experienced. Thanks ****** *****

              Local BBB

              BBB of Eastern Carolinas

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