Complaints

This profile includes complaints for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800-PACK-RAT, LLC

  11640 Northpark Dr Ste 300 Wake Forest, NC 27587-3302

  
• 

  1-800-PACK-RAT LLC

  533 Rotterdam Industrial Park Schenectady, NY 12306

• 

  1-800-Pack-Rat LLC

  260 S Niagara St Lockport, NY 14094

• 

  1-800-Pack-Rat

  142 Ferry St Leetsdale, PA 15056

• 

  1-800-Pack-Rat LLC

  191 S Keim St Pottstown, PA 19464

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used 1800PackRat for a long distance move. A delivery date was scheduled for Aug 21, 2025 at my new home in **. With no notice that my container was delivered and no confirmation of the delivery day/time, after many hours of being on hold with the general call center I was told that "an incident" had occurred at the ******************* facility causing "structural damage" and they had no time frame as to when I could get my container. Repeated calls have garnered no further information except that "we have to wait for the city to evaluate the damage". I have had to reach out for updates, have been told repeatedly that I would be contacted, have paid my moving bill in full and now sit in my home without my entire container of household items. This business places the responsibility solely on the customer and has never reached out to explain the initial issue in a full manner, apologize or provide updates as to a resolution. I would like to know specifically why the "incident" happened, how and what the damage is; specifically what the city is doing or if they even are actually involved in seeking a resolution; specifically why a team is not earmarked to reach out regularly to customers impacted rather than placing responsibility on customers to seek information; specifically why a "hotline" type of phone # has not been established so that we can bypass the general call center for information and updates and ultimately what sort of restitution this company is going to provide for the increasingly lengthy delay in delivery of customers containers. As of this writing, August 26th 2025, I have no idea IF or WHEN I will receive my container from this company. I want useful and timely answers to this issue.

  

  Business Response

  Date: 09/11/2025

  ******, We deeply regret the disruption and lack of communication surrounding your container delivery, and we understand the frustration caused by the structural incident at our ******, CO facility. The damage was significant enough to require city inspection and clearance before safe access could resume, which unfortunately delayed our ability to retrieve affected containers and provide accurate timelines. We are actively reviewing our customer outreach protocols and compensation policies to better support impacted individuals like yourself, and we will follow up with detailed updates and resolution options as soon as possible.

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23799915
  
  I am rejecting this response because: This remains the same scripted response that customers receive when they attempt to contact the business for answers. It has been almost 1 month since the incident and not once has anyone from the company reached out proactively. The responsibility has been solely placed on the customers and I am tired of hearing the script read over and over at every attempt I make to get answers. This situation has created a financial hardship, mental and emotional hardship and as a customer I still have no firm idea when I will receive my container, or what condition it really is in. Being assured that "there was no damage" is not satisfactory. The company refuses to discuss compensation in all of these areas and (after my being assured I would NOT incur any further charges) I received an email of a new $322.11 charge to my credit card on Wednesday Sept 10. It is beyond comprehension that this company feels their responses, or lack thereof, are enough, satisfactory and professional. Their words are useless and their inaction is profound.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding 1800 PackRat Aurora Good evening,My name is ******** *****, and my family and I are among the customers whose belongings were stored at the 1800 Pack Rat facility in ******, *********** husband and I made multiple calls seeking updates regarding the delivery of our items to our townhouse in *******, *****. We had a confirmed delivery date of August 30, and I paid in full on August 20 for our container to be shipped. However, I later learned that the Aurora facility was allegedly damaged on August 19the day before my payment was processed. Despite this, I was not informed of the situation prior to making payment. Instead, two days later, I received a voicemail stating that the facility had structural issues and that our delivery would be rescheduled for an unspecified future date.Even after repeated follow-up calls, no clear explanation or timeline for delivery has been provided. When I eventually spoke with a supervisor named ******* I was told that if we were unhappy with the situation, we were free to seek legal representation. When I asked about possible compensation for the severe disruption this has caused my family, I was told that compensation was not being offered to customers.This situation has caused significant hardship for my family. We are currently sleeping on mattresses on the floor, as the majority of our furniture and clothing remain locked inside the storage pod. Both my husband and I suffer from chronic knee issues, and I personally sustained a torn ACL, for which I have a handicap pass. As a result, the daily act of getting on and off the floor has been a painful and exhausting struggle for both of us.The lack of communication, failure to disclose critical information prior to payment, and refusal to offer any form of resolution or compensation has left my family in an unacceptable situation. I am requesting immediate clarification on when my items will be delivered and how this matter will be rectified.

  

  Business Response

  Date: 09/11/2025

  Kayshala, We sincerely apologize for the distress and inconvenience caused by the delay and lack of communication regarding your shipment. The incident at our ***************** was unforeseen. This situation is deeply concerning, and we understand the hardship its caused. We are actively investigating the matter and will be providing all affected customers with updates as soon as possible. Your concerns have been escalated, and we appreciate your continued patience as we work toward resolution.

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23852593
  
  Business Name: 1-800-PackRat
  
  
  There is still no resolution regarding when we will receive our belongings or what compensation will be provided. In addition to the financial burden of having to purchase essential items just to function in our new home, we are experiencing physical hardship. Both my husband and I have knee injuries, and I personally suffer from a torn ACL. Without our furniture, including our bed frames, couches, chairs, and office chairall of which remain locked in our podwe are left sleeping on the floor of our new home.
  
  
  The resolution previously offered by 1-800-PackRat was rejected by my family because apologies are not enough. We need a clear and firm delivery date for our items, with follow-through on that commitment, as well as fair and reasonable compensation for the ongoing inconvenience, expenses, and physical strain this situation has caused.
  
  Sincerely- ******** *****

• Initial Complaint

  Date:09/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our storage units are being held by the company and they will not deliver or compensate.We hired 1-800-Pack-Rat for an interstate move from ******** to ******** on 05/17/2025. To date, we have paid for three storage units, $6,709.25 for interstate transportation, and $697.86 for monthly storage.Our storage units are now more than a week and a half late with no clear update on when they will be delivered (scheduled delivery was 08/23/2025). All of our belongings are sitting at the ******, CO facility, which was reportedly damaged after a forklift incident caused the roof to collapse and a retaining wall to break. Since then, the estimated delivery timeframe has changed multiple times ranging from a few days to months without any reliable communication.The supervisors at the ****** facility will not return our phone calls and have not provided any updates since 08/25/2025. They stated that our pods were not damaged; however, it is unclear how they could know this, as they have not had access to them and the facilitys sprinkler system was activated, as reported by CBS4:************************************************************************************************************************************ we inquire about compensation, the only response we receive is that "corporate is looking into it." This is unacceptable. We paid for a reliable service and have received nothing close to that.Due to the delay, we have been forced to repurchase essential items that are locked away in our storage units. This additional cost and inconvenience should not fall on us, as the situation is entirely out of the customers control. Yet we are the ones left without answers or resolution.We have two children, one of whom is an infant, and we do not have access to essential items such as their beds, bottle sanitizers, baby swings, and toys that support their developmental growth.Desired Resolution:We expect a full refund and immediate action to deliver and pick up our storage units.

  

  Business Response

  Date: 09/03/2025

  Hello ****, we sincerely apologize for the delay and the lack of clear communication surrounding your delivery, this situation is deeply concerning, and we understand the hardship its caused. We are actively investigating the matter and will be providing all affected customers with updates as soon as possible. Your concerns have been escalated, and we appreciate your continued patience as we work toward resolution.

  Customer Answer

  Date: 09/07/2025

   
  Complaint: 23828643
  
  I am rejecting this response because: this issue remains unresolved. My storage unit containers have still not been delivered, despite being more than two weeks past the scheduled delivery date. The company has not provided me with a new delivery date, nor have they outlined how they intend to compensate me for the significant inconvenience.
  I understand that accidents can happen, and that the delivery delay is connected to building-related issues. However, this incident was caused by a 1-800-Pack-Rat forklift operator, which resulted in part of the building collapsing. This may have been avoidable with proper training and procedures. The resulting cost and burden should not fall on me, the customer.
  I paid over $7,000 for ********************** services that included all of my possessions. In the meantime, I have had to put my life on hold and purchase essential items that I already had in storage. Until my unit is delivered and I can confirm the condition of my belongings, there is no guarantee that my items have not been damageddespite the companys claim that customer ********************** units were unaffected.
  For these reasons, I expect to be fully reimbursed.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/11/2025

  Hello ****, we sincerely apologize for the delay and the lack of clear communication surrounding your delivery, this situation is deeply concerning, and we understand the hardship its caused. We are actively investigating the matter and will be providing all affected customers with updates as soon as possible. Your concerns have been escalated, and we appreciate your continued patience as we work toward resolution.
  
  
  

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our belongings were picked up on the 18th of August from ******** to be delivered on 9-3-25 in *******. On our drive to ******* we were informed there had been a problem at the facility and they didn't know when we would get our stuff. I asked what facility-Answer, we can't answer that.I asked what happened-Answer we can't answer that.I asked when will we get our stuff- Answer we can't answer that.I asked am I getting compensated since we relocated and you have all my stuff. Answer compensation will be discussed once we deliver. I asked when will that be-Answer, we can't answer that. ***?? We have called 3 times, same response. What kind of company is this? We have paid in full *******. I want my stuff, a refund for the whole amount of ******* and a heartfelt apology immediately!!!

  

  Business Response

  Date: 09/02/2025

  Jade, we appreciate your patience and understanding during this time, and we truly regret the disruption this delay has caused. Our team is actively working with the facility to resolve the issue and will continue to keep you updated as we receive more information. Your concerns have been noted and will be reviewed thoroughly once delivery is complete.

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid to have 3 PODs moved from ******** to *********. Our PODs have sat in ******** for two weeks. Pack Rat will not give us updates, send any info, or respond to us in general. We cannot enroll kids in their new schools without their birth certificates and court order, which is in a POD. We have no clothes, no beds, no cookware, nothing to sit on, nothing to eat at and we now have to buy everything all over again.

  

  Business Response

  Date: 09/02/2025

  *******, we sincerely apologize for the delay and the lack of communication you've experienced, this situation is far from the standard we strive to uphold, and we understand how deeply it's impacted your family. We're currently awaiting an update from our facility and will continue to keep you informed as soon as we receive any new information; thank you for your patience during this incredibly difficult time.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Zippy Shell to ship a 15 foot container from my home in *********, Tx to ********, Or. I was told it would arrive by 8/21. My pod was dropped off on 8/5 and I had it packed and ready to go on 8/7. per our contract, and it was picked up. I did not hear anything else from between 8/7 and 8/19 when I called at 5:04 PM PST to confirm that my belongings were in transit and would be delivered on time. I was told then that my pod would arrive and I could have it delivered on 8/22, a day later than agreed. On 8/20 I received two emails indicating my pod would be at my new home on 8/22. On 8/21 I was charged the remaining $2558 of a ~$4500 bill to transport my belongings. I also received a phone call from the local delivery crew stating that the pod would be at my house between 9 and 12 on the morning of 8/22. I called back to confirm where the pod would be placed and was informed that the warehouse did not have my pod at all and I needed to contact Zippy Shell directly. In my 1 hour + phone call, more than half of which was on hold, I was informed that my pod had not left ******* and would not be arriving here until 8/28, a week after it was scheduled to arrive. I was told that there could be compensation for any expenses that I would normally not incur had my stuff arrived on time but, Team Leader **** **** refused to elaborate on what would be reimbursed. Further, during this conversation I asked why my things had not left *******, yet, and his reply was "Why do you need to know that, it doesn't change anything?". He did admit fault on the matter. Zippy Shell has not offered any solutions and only vague compensation; how can I spend money on anything to fill my temporary needs if I don't know that they will pay me back for? They have failed to get me my goods in the contracted time. They have failed to offer an explanation. They have failed to demonstrate an ability to internally monitor their own business to even be able to offer an explanation.

  

  Business Response

  Date: 09/02/2025

  *****, thank you for sharing your experience, we deeply regret the delay, lack of communication, and the stress this situation caused. Weve processed the appropriate refund for this matter, while it doesnt undo the inconvenience, we hope it reflects our commitment to making things right. 

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23781247
  
  I am rejecting this response because the amount provided us not realistically appropriate nor does it make things right or amend the situation. The amount provided would not have covered 4 nights in a hotel with our pets and food in the ********, ****** area where we moved. As a result, we had to sleep on the floor in our house and try to make do as best as we could. Had we been able to find a place to stay with the limited funds offered, this would do little to compensate for the company's failure to meet their contracted delivery time and minimum communications as all the money would be applied towards lodging and not a refund for poor service. 
  
  Sincerely,
  
  ***** Gras

  

  Business Response

  Date: 09/03/2025

  Thank you for sharing your concerns. While we understand the inconvenience caused by the delayed transit, our compensation policy does not cover external expenses such as lodging or meals. The amount previously offered represents the maximum and final compensation available under the terms of our agreement.

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23781247
  
  I did not mention the potential expenses of hotel and food in order to be compensated for them, I brought them up to elaborate how little your refund actually is compared to the amount of inconvenience your company creates when they fail to meet their own contracted obligations. 

  It is very telling that this company has a policy in place for max compensation, such that they are willing to elucidate on it and how they will not break it when faves with a BBB complaint, however, there seems to be little adherence to their agreements with their customers. 

  There was no communication the entire time my household goods were in transit until I called. 

  I was given false information when I made said contact. 

  My customer service encounters involved being asked why I needed to know why my things were late as it didn't change anything and being told to stop interrupting as it would end our conversation yet I was repeatedly interrupted afterwards.

  The little refund that you have given me does not match up to the hardships and disrespect I have experienced.

  Sincerely,
  
  ***** Gras

  

  Business Response

  Date: 09/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced during your move. Your feedback regarding communication gaps and customer service interactions is deeply concerning and will be addressed internally to prevent future occurrences. While our compensation policy has limits, we understand your point about the broader impact and regret that our resolution fell short of your expectations. We appreciate you bringing this to our attention and remain committed to improving our service standards.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23781247
  
  I am rejecting this response. Words mean little to nothing. They meant little to nothing when they refused to take the charge off my card despite the fact that hasn't even shipped my goods, yet. They meant little to nothing when it was repeatedly pressed on me that their returning a call was a way to build trust; and act one would assume would be the bare minimum for any company that has customers let alone a customer service approach. These words only serve to promote themselves and not their customers. 

  I do not require further shipping not would I do so with this company if I did. Their words have no value. The only thing they have of value that can provide a balm to this poor service would be further financial compensation. I will not accept any other solution to this BBB complaint. Further, as mentioned, I have already expressed my concerns to friends and family that have contracted with zippy shell for a move and they have cancelled and chosen your competitor instead. I will continue to spread the word of my experience unless this is resolved. 

  Finally, as the dimensions of your pod were not what I was told they were over the phone, I had to book a smaller unit from PODS. Not only were they able to deliver and pick up the pod at my former home on time, they had it in my new home state days earlier than we were told it would be and contacted me every step of the way. 
  
  Sincerely,
  
  ***** Gras

  

  Business Response

  Date: 09/11/2025

  *****, we understand your frustration and sincerely regret the delay and miscommunication surrounding your shipment. While we acknowledge our failure to meet the agreed delivery timeline, the compensation provided reflects our final resolution for the inconvenience caused. We appreciate your feedback and will use it to improve our service moving forward.

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23781247
  
  I am rejecting this response because at this point, it is just lip service and formular. What's the point of continuing to respond, really?

   

  My complaint stands. Zippy Shell's incompetence and lack of customer service remains

  .
  
  Sincerely,
  
  ***** Gras

• Initial Complaint

  Date:08/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Pack-Rat to supply containers to move us from ************ ** to ****************. They have not delivered on time in either place. In ************ they dropped off a day later than they said they would and I had hired people to load the container. They were supposed to deliver my container today 8/19 and we have been in contact with them all day today and they kept changing the time but they never showed up. Again I hired people to unload but no container came. The last conversation we had with their office one container might show up and the 2nd one they didnt even know where it was. This company should not have a high rating with the Better Business Bureau they are incompetent and dishonest

  

  Business Response

  Date: 08/26/2025

  ******, we sincerely apologize for the delays and confusion surrounding your move, and we understand how disruptive and frustrating this experience has been. Due to the issues encountered, we have issued the appropriate refunds and are actively reviewing the situation to prevent similar breakdowns in the future. Your feedback is deeply valued and will help us improve our service.

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a PackRat container a month out from moving out of our house. PackRat assured me over and over that they could make the delivery work on our narrow one-way street.Less than 24 hours before delivery, a week before we are supposed to be out of our house, the delivery driver called to tell me they could not deliver on our street.We are now a week before we have to be out of our house and we have to scramble to come up with a ******. PackRat offered to connect us to ZippyShell to have them load a vehicle for us and drive to the storage facility, but that would cost hundreds of dollars in additonal, unanticipated costs. Other than that, PackRat only offered to cancel our reservation.

  

  Business Response

  Date: 08/25/2025

  *****, we sincerely apologize for the delivery issue and the stress it caused during your move. Despite prior assurances, we regret that we couldnt meet your expectations and understand the frustration of having to find an alternative. Your feedback has been escalated to our team so we can improve communication and planning going forward. Thank you 

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting shipping containers from a company called pack-rat. You pay month to month. When finished with the items I called to have a pickup. Items were supposed to be picked up prior to new billing date. They were never picked up, the reason was never given why they were not picked up. I called numerous times to get a new pickup date, was placed on hold for hours. Finally contacted somebody.They refused two credit my account. Items have yet to be picked up.

  

  Business Response

  Date: 08/25/2025

  We regret that the customers experience led to cancellation, and we can confirm that a refund has been issued for the monthly rental charge for August. We appreciate the feedback and remain committed to improving our service.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Schedule long distance move in 1/25 from ******* ** to ********** **. Packrat erroneously set up the order as a local move. Later I called to change to the drop off date of the container. During this call I was advised that the move was not set up correctly as a long distance move but a local move. After correcting I asked how the process works, when I am ready for the items to be delivered to **********, I was advised I would make a $500 deposit and the remaining balance would be due when the contained arrived. On 7/18, I contacted to make that $500 payment and was advised I had been provided incorrect information, that the entire balance of $3000 was due. ***** contacted someone else that gave approve to accept my payment to initiate transport. My delivery date was 8/15 I was advised then that I would need to pay the balance 2 days before the delivery. When I contacted Packrat on8/13 to make payment, the office was closed. The VR/VRU it states you can make payments, changes etc online However when I logged on, you cannot make any changes, online. I also saw my balance increase from $2250 to $2604despite the container being in transit, which was approved on July 18, I was charged a full month of storage. When I called on 8/13 I spoke to Iyana, ******* ****** and ****, who all gave me conflicting information. In order to get my delivery 8/15 I had to pay the have the date changes to 9/12. ***** says if we change your date to 9/12 you have to have the empty container picked up by9/17 and then "I can't tell you anything else". I'm transferred to ****** who says "we cant move the container until the balance is paid in full." Neither could give me an explanation on why I was charged the full month. I was transferred to ****, "cannot reschedule your delivery until the balance is paid in full. I was billed a whole month because I was past an unknown ****** *********** cant reschedule the drop off after my ****** period" or pay another month.

  

  Business Response

  Date: 08/29/2025

  Weve spoken with the customer and reached a resolution; ******* delivery has been scheduled, and a refund has been issued to address the billing discrepancies and miscommunication experienced throughout the process. Were glad to have the customer back on track and appreciate her patience.