Business ProfileforDays Inn Selma

I booked a two night stay on ****** for Friday/Sat July 7-8 at the Days Inn Selma, ** location. The total for the reservation was $159,47. We headed to our room after check in and it was downhill from there. The exterior door didn't lock, the stairs heading up the second floor had terrible stains and odor. The entire second floor smelled like an ashtray despite having a non-smoking room. After going in the room I found that the bedsheets were dirty on both beds and the refrigerator door wouldn't close (not a big deal). The kicker was there were bugs in the shower/tub and multiple hairs. I notified the front desk in person that I would not be staying due to the circumstances. He seemed genuinely concerned and was courteous. He did offer a different room but I declined. He told me he would leave a note for morning management because he was a fairly new employee and also gave me a business card to the location owner. He also stated that any refund would have to be done thru the hotel because I booked thru an app. I sent an email on Saturday morning July 8th to the hotel owner and have not received a reply yet. No one has reached out from the location via phone at all. I called back Sunday evening July 9th and spoke with the gentleman at the front desk again and he told me he spoke to the owner directly on Sat and let him know what happened. I made him aware no one has called me so he said he would leave another note. He also informed me that he found similar problems with bugs in other rooms after I left. I have a video of the bugs in the tub if needed.