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Business ProfileforJohn Hiester Chrysler Dodge Jeep Ram Of Sanford
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
4 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 2624 Hawkins Ave, Sanford, NC 27330-9633
- BBB File Opened:
- 9/29/2008
- Years in Business:
- 5
- Business Started:
- 5/1/2019
- Business Incorporated:
- 4/17/2019
- Accredited Since:
- 7/20/2023
- Type of Entity:
- Corporation
- Number of Employees:
- 42
- Alternate Business Name
- John Hiester CDJR of Sanford
- Additional Contact Information
Fax Numbers
- (919) 775-1095Primary Fax
Email Addresses
- Complaint
- Inquiry
- (919) 775-1095
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John R
01/24/2024
John Hiester Chrysler Dodge Jeep Ram Of Sanford Response
01/26/2024
I spoke with Mr. ************************* today. He explained the reason for his review. He was understandably upset that he was given a quote of $65.00 for his oil change when he scheduled his appointment, and then charged $135.00 after the service was completed. He challenged the price with the service advisor at the time of check out and the service advisor stated she was sorry, but that was our price. He paid his bill and left.
I expressed to ******************* that he had every right to be upset. I explained to him that our number one goal is customer retention, not money. We strive to earn our customers' loyalty by being loyal to them. I apologized to ******************** and informed him that I have already taken the time to train our staff involved in this particular instance and staff with the same roles. (BDC, Service Advisors, Customer Advocates, Cashier) If we quote a price, whether or not it is accurate, we honor the price, as this is a direct reflection of our character and integrity.
I also promised ******************* a full refund for his service and promised him his next oil change for free, in an effort to regain his trust and patronage.
In his review, he stated he has a check engine light on. ****** scheduled for him to come this following Monday for us to determine why the light is on, and promised that if it is something we caused, we would take care of the repair for him.
Furthermore, I gave ******************* my contact information, so that he has a direct outlet to voice his concerns, whether positive or negative.
******************** was completely satisfied with this resolution and looks forward to returning to us for service. We have a customer for life.
Always Happy To Help,
***********************
Service Manager
**** Hiester Chrysler Dodge Jeep of Sanford
************
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