Customer ReviewsforJohn Hiester Chrysler Dodge Jeep Ram Of Sanford

I brought the ***** I purchased here because of a leak. They were very kind & professional & because I had purchased the car just a few weeks ago, they despaired it with no charge. Very courteous & professional. I felt like an appreciated customer.

My vehicle is a 2020 Wrangler Sahara with 30K. It was looked at, serviced and returned to me 4 times in the last year for the same condition ( uncontrolled jerking). The first time they replaced the steering stabilizer right before my drive to FL. Halfway through the drive, the violent jerking returned. When i brought it back they stated that the installed the incorrect part. The jerking came back 3 more times, leading to 3 more service visits.Last month, i scheduled another appointment where they were asked to address the ongoing vibration, sun visor that fell off and the auto Start/Stop no working. After waiting for 6 hours, they came out and said there is nothing wrong with the Start/Stop and the issue is the way that i drive. When i asked them to look at the battery for this component, they found that it was bad and replaced it. For the visor, they had to order a new part, but stated they "Jammed it back up" so it wont fall down between now and the time they can put the new part in. In the process, they scratched up the interior trim of the jeep with whatever tool they were using.I returned to the dealer this month to drop off my car again for them to address the sun visor and the jerking that keeps returning. Having my vehicle for 8 days, you would think it would be pretty close to perfectly fixed. This was not the case. It was not until I was about 10 miles from the dealer where my tire was reading 24 PSI. I went right back to the dealership. When we looked at the tire, we discovered that they took my spare and for some l reason put this on my front passenger tire...Without telling me anything. They said that they did it for safety reasons, but i don't know what is safe about sending me on my way with one tire with 24 PSI. Then they said that i needed 4 new tires because they are all a safety hazard. So, i allowed them to replace the tires. $1400.00 later, i was on my way home again only to find tools / parts strewed throughout my Jeep.

Great service and environment, I am loving the van we bought! ***** the sells rep was able to answer all our questions and find us the right one. The financial guy also really knew his stuff and was very professional.