Complaints

This profile includes complaints for Rock Solid Construction's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rock Solid Construction

  2614 US 52 North Albemarle, NC 28001-8540

  
• 

  Rock Solid Construction

  2026 Kingsley Dr Unit 4 Albemarle, NC 28001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with Rock Solid Construction (REMOVEDfor installation of a privacy fence. REMOVEDcame out to my residence took the measurements and advised that my fence would be installed early June 2026 no later than mid June 2026. On May 5th REMOVEDsent the agreement and payment requirement over. I paid for the project the same day the agreement was sent on (5/5/26). On May REMOVED, I communicated to REMOVEDmy REMOVEDrequest. I have made multiple requests to REMOVEDin reference to my HOA request. REMOVEDhas yet to provide the requested documentation, communicated back on the status, nor installed the paid goods.

  

  Business Response

  Date: 07/13/2026

  Rock Solid Construction sincerely apologizes for the frustration and inconvenience this customer experienced. We understand that timely communication and providing the necessary documentation for an HOA review are essential parts of the project process. In this situation, our communication and follow-up did not meet the standard we expect from our team. And in fact, part of the issue was REMOVEDresigned before notifying the team of this sale, so the project fell out of our normal order of processes.
  After reviewing the matter, and speaking with the customer and issuing the customer a full refund of her deposit. We are communicating directly with the customer regarding the refund and will provide confirmation once it has been processed.
  We regret that we were unable to complete the project as originally discussed. We appreciate the customer bringing these concerns to our attention, and we are reviewing our internal communication and project-tracking procedures to help prevent similar situations in the future.

• Initial Complaint

  Date:04/28/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renovating a house and met Rock Solid through Lowes installation services. They were contracted to install siding. After many going back and forths with REMOVEDand being told we could get a particular selection of Snow in 7 in straight board I did research and no such combination was available. Thankfully REMOVEDwas involved I was refunded my money on the deposit with the contract and it was void due to the fact the siding I wanted was not available. This complaint is in regards to kitchen cabinets, countertops and cabinet installation ALL of which was never completed. The cabinets were never ordered bc after multiple trips Rock Solid, Cabinet representative nor his assistant could get the measurements correctly. I grew worried when my electrician was reviewing the layout and said it was still incorrect. I had told Rock Solid I was reviewing the layout with plumber and electrician bc it did not add up. Before anything was ordered from Rock Solid I lost all faith in their abilities to perform the cabinet project. Upon reaching out to Rock Solid I was informed I would be responsible for 20% of the contract despite no product had been ordered. The deposit on the contract was $11,610.50 and the refund I received was $7370.30. I was told that part of my deposit that was withheld would be used towards cabinet installation as labor. I had to order all the cabinets from Lowes. Rock Solid kept $4240.20 for no reason. They never completed the cabinet install. They worked 2 half days installed 60% of the job with several kitchen cabinets and two bath cabinets. The crown was left, scribe, and center cabinet holding with hood vent and 4 floating shelves.

  

  Business Response

  Date: 05/01/2026

  REMOVED's full response to Customer Complaint has been attached via PDF to this update. We regret any frustration experienced and remain committed to resolving concerns in a fair and professional manner.

  Customer Answer

  Date: 05/01/2026

   
  I am rejecting this response because:
  We called and texted repeatedly when the electrician misinformed REMOVED. We turned on power we called REMOVEDrepeatedly from 3 individuals and repeatedly texted to let him know the power was not off. He never responded until 2 days later saying he was working at the coast. This is untrue my deposit was kept and I had to hire a new installer as the delays from Rock Solid were impeding the listing of this home. 

  

  Business Response

  Date: 05/07/2026

  During the initial appointment, our representative reviewed measurements, design selections, and color options with the customer. The customer advised she planned to remove trim and refinish a doorway within the installation area. REMOVEDexplained that final measurements would be required after this work was completed to ensure accuracy. To help expedite the process, REMOVEDprovided a preliminary quote before the final measurement. The customer requested multiple revisions to the project scope, including additions such as floating shelves, requiring updated drawings and pricing revisions. After the customer confirmed the doorway work was complete, REMOVEDreturned to conduct final measurements. The customer expressed a desire to cancel the contract and use another provider. The customer was advised the 20% fee would apply to cover time and labor already invested. Both parties agreed to modify the contract to a labor-only agreement, with the customer purchasing materials directly from REMOVED. The installation process then experienced repeated delays due to issues outside RSCs control, including incorrect material sizes, incorrect colors, and missed supplier deliveries. During the final installation attempt, required trim components were still unavailable. The customer also requested additional work involving a decorative range hood cover and hood installation. REMOVEDadvised that proper ventilation required venting through the cabinet top; however, the customer instructed our team to vent into an enclosed area, which is not standard installation practice. On April 27, REMOVEDarrived to complete the project but found the property without power. The electrician advised restoration would take several hours. Due to a prior commitment, our crew had to leave before power was restored. Since then, REMOVEDhas made multiple attempts to contact the customer to schedule completion but has received no response. REMOVEDremains willing to complete the agreed-upon scope of work professionally.
  

  Customer Answer

  Date: 05/12/2026

   
  I am rejecting this response because:
  The installer didnt not answer calls or texts for 5 days. We needed the job completed as the house was being listed. This has been drug on since December and the house was to be listed on May 7 the cabinets were not completed. This is a business that renovates home. Time is of an essence. Rock solid construction could not deliver on any services or good they promised and kept 20% deposit for no reason this is stealing. I will post a review reflecting the facts and timeline of this incident which resulted in my losing over $4,000 the deposit should be returned and this ordeal should be ended. 

  

  Business Response

  Date: 05/12/2026

  All monies collected by Rock Solid were refunded except for the labor portion for installing her cabinets that were purchased from others. We went each time that we were scheduled and addressed each of her concerns. We also are willing to come finish the remaining trim that we were going to do when we had no electricity.

  Customer Answer

  Date: 05/12/2026

   
  I am rejecting this response because:
  I want my refund. The cabinets were never finished and I had to hire another company to complete. The electricity was on immediately when REMOVEDleft and we repeatedly called all afternoon with no response until days later. Buyer beware of this company 

• Initial Complaint

  Date:12/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took a $2,400 deposit on July 2025 (approximately 4 months ago) for a siding and gutter project, they have not followed through on the work, have not attempted to contact me, and have not made any effort to return my deposit. Essentially they have stolen my money and have not attempted to either complete the work, communicate with me about the progress, and have denied my repeated attempt to contact them for a refund. I have extensive text and phone call records with the one sided communication I have been attempting to complete with them. I now do not trust them to complete the job and I would like a refund as well as compensation for my time spent repeatedly trying to speak with them.

  

  Business Response

  Date: 12/11/2025

  I have tried calling Mr. REMOVEDThe project manager that was in charge of this project and that area has been let go and this was not successfully handed off to his replacement. We are willing to do the project next week and refund the customer's money. We have successfully completed a project for him in the past and this us not something that we take lightly. I'd love for the customer to give me call to get this addressed and refunded