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Business Profile

Weight Loss

Lasta Healthy Weight Loss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 201 total complaints in the last 3 years.
  • 169 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the app back in January tried a couple of times and didnt like. I never used the app and the first of July they charged me *****, four times my original price. I might have let it go but 4 times the amount. The phone number online is not functioning. You cant talk to a person. Plus it looks like they do this a lot.

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a one month - 30 day - subscription on June 1, 2025 for $9.49 along with accidently signing up for an additional side subscription for $9.90. On June 27th, several days before my subscription was to renew, I was charged $55.82 and $29.99 for a total of $85.81. These charges resulted in my account being charged $30 for two *** fees. It also resulted in a recurring monthly payment of mine of $33.99 (medicine for my dog) to get a NSF of $15. When I filled out their contact form to request a refund I received an email which refused my refund request and that did not address my issue at all. NSF fees effect your credit worthiness and get reported to Chexsystems which can effect opening up a bank account. As they put the charge through several days before my subscription ended I feel I am justified in asking for the $45 in fees I accrued along with the $84.81 for a total of $130.81.

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2 I ordered an exercise program advertised for "free." After answering lots of questions, I was asked to pay $10. It's only $10 so I went for it. I was charged $10.52 and $10.08! I did not receive an emailed receipt, but I did receive message to download an app, which I did. After 1 day of use, I decided it was not for me and stopped logging in. A month later, on June 28 I was charged $59.31 and $31.86. It was then I realized the free exercise program is a subscription. No idea what these charges are for. The order process was unclear, and no where did it state this was a subscription, other than probably the fine print that I "accepted," thinking I was accepting their use of my email for more ads. Subscription was definitely not stated upfront. I contacted the company via email for cancellation and refund, and was told no refunds because I accepted their fine print terms. I am going through my credit card company to dispute. I also filed this with BBB as a possible fraud site.

    Business Response

    Date: 07/06/2025

    Dear Customer,
    Thank you for reaching out to the BBB with your complaint. We sincerely apologize for any inconvenience this may have caused. We have already refunded your payments of $59.31 and $31.86 on July 3. However, due to the billing processor's procedures, it may take up to ********************************************** your account.
    When you have a moment, we would appreciate it if you could mark your BBB complaint as "Resolved." If you need any further assistance, please don't hesitate to contact our Support Teamwe're happy to help!

    Best regards,
    Lasta team

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the app a few months ago, then I wasn't using it as I had planned so I cancelled on April *******. I was then charged on May 27, 2025 $32.39 and then again on 6/23/2025 $32.39. I would like a refund of the $64.78 that I was charged after I cancelled my account.

    Business Response

    Date: 07/06/2025

    Dear Customer,
    Thank you for reaching out to the BBB with your complaint. We sincerely apologize for any inconvenience this may have caused. We are pleased to resolve this matter by processing your cancellation and issuing a refund of $64.78. However, due to the billing processor's procedures, it may take up to ********************************************** your account.
    When you have a moment, we would appreciate it if you could mark your BBB complaint as "Resolved." If you need any further assistance, please don't hesitate to contact our Support Teamwe're happy to help!

    Best regards,
    Lasta team

    Customer Answer

    Date: 07/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:06/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the 28-day subscription on June 24, 2025, through an ad on ******** and downloaded the app. All seemed fine and the charge was only $13. I then received multiple declined charges notifications through *****. This was the start of one of the biggest headaches Ive experienced in a long time. I went to use my **** Debit card to purchase groceries and to ****** to purchase a birthday gift. Both transactions were declined, which was strange because I had transferred the money into the correct account before purchasing. After I noticed, I called my bank to figure out what was going on. They advised me that my **** Debit Card was restricted due to multiple attempted charges from Lasta from June 24th to June 30th of various amounts such as $11 (twice), $13 (four times), $9 (thrice), and $8 (once). Due to the repeated attempts, my bank security team took the liberty of restricting the card as a security measure to this scam. My bank had to re-issue a new **** Debit Card and I wont receive it for another 7 days - which means I cannot purchase the birthday gift or groceries for a week (I cannot purchase groceries in person as I have a disability in which limits my mobility). Total headache. I am now waiting to see if I can dispute the transaction because my bank has Lasta as a blacklisted company due to the high number of fraudulent charges and scam activity. Way to spend my long weekend in ******.

  • Initial Complaint

    Date:06/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They claimed a free downloading use, but after asking many personal questions and then included contact information they only gave pay option. So they lied.Theyre cheating. They now have a great deal of information personal that they can sell to other people and Im really outraged.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/29/25 I submitted an order online with Lasta for one item and their website is misleading. It took me to another screen with an offer for an additional item. There was an option to click a button to proceed with the additional option which showed the price and there was also a button that said to continue with my plan. That mislead me to think that I was continuing with what I had originally selected, but it wasn't. It didn't even take me to a billing screen to review, confirm and submit payment, they just charged me additional. I contacted them and they refused a refund. Offered me a free month instead. I disputed through ****** and they sided with them. They tried to say the screen looked a certain way with a screenshot and it did not look that way. They are just trying to scam people out of money. There are multiple complaints towards them so obviously they are a shady company.

    Business Response

    Date: 07/06/2025

    Dear Customer,
    Thank you for reaching out to the BBB with your complaint. We sincerely apologize for any inconvenience this may have caused. We are pleased to resolve this matter by processing your cancellation and issuing a refund of $10.49.  However, due to the billing processor's procedures, it may take up to ********************************************** your account.
    When you have a moment, we would appreciate it if you could mark your BBB complaint as "Resolved." If you need any further assistance, please don't hesitate to contact our Support Teamwe're happy to help!

    Best regards,
    Lasta team

    Customer Answer

    Date: 07/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    K ******

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged $54.32 on 12/25, and $108.89 on 6/22, for something I never ordered or had ever heard of.

    Business Response

    Date: 07/06/2025


    Dear ***,
    Thank you for reaching out to the BBB with your complaint. We sincerely apologize for any inconvenience this may have caused. We are pleased to resolve this matter by processing your cancellation and issuing a refund of $108.89. Please also note that no other payments have been made from your account this year.

    When you have a moment, we would appreciate it if you could mark your BBB complaint as "Resolved." If you need any further assistance, please don't hesitate to contact our Support Teamwe're happy to help!

    Best regards,
    Lasta team

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pasta chair yoga for seniors continues to advertise FREE yoga but then attempts to charge you. How can they continue to do this

    Business Response

    Date: 07/06/2025

    Dear ****, 

    Thank you for contacting BBB. Unfortunately, we are unable to identify your issue and, based on the information you provided, we do not have such a user in the system.

    We would be sincerely grateful if you could provide us with the details of your question or problem.

    Sincerely,
    Lasta Team

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 30th I signed up for the free version of the app but was charged twice. The charges were not alot so I figured I would at least use the app for a month and cancel to avoid unwanted charges.Less then a month later (June 26) i was charged ***** and *****. I reached out to the company and cancelled my subscription and requested a refund as my 1 month I have already paid for is not even complete. There is no phone number to speak to anyone about this. When i emailed and filled out their form, I was told that they would not refund me the amount but offered me free complimentary months instead.I should have complained when I was charged for a "free" subscription but thought it would be worth it for my health. Now they are just scamming people out of money and refusing to refund money after they charged my card.

    Business Response

    Date: 07/06/2025

    Dear Customer,
    Thank you for reaching out to the BBB with your complaint. We sincerely apologize for any inconvenience this may have caused. We are pleased to resolve this matter by processing your cancellation and issuing a refund of $42.22 and $78.59. However, due to the billing processor's procedures, it may take up to ********************************************** your account.
    When you have a moment, we would appreciate it if you could mark your BBB complaint as "Resolved." If you need any further assistance, please don't hesitate to contact our Support Teamwe're happy to help!

    Best regards,
    Lasta team

Lasta Healthy Weight Loss is NOT a BBB Accredited Business.

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