Complaints

This profile includes complaints for 10 Federal Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  10 Federal Finance, LLC

  3301 Atlantic Ave Raleigh, NC 27604-1658

• 

  10 Federal Finance, LLC

  2542 S Alston Ave Durham, NC 27713-1304

• 

  10 Federal Finance, LLC

  128 McGhee Rd Chapel Hill, NC 27517-8736

• 

  10 Federal Finance, LLC

  3822 S Alston Ave Durham, NC 27713-1806

• 

  10 Federal Self Storage

  1720 Atlanta Hwy NW Auburn, GA 30011-3606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 storage units that I stored my personal & business items in for over 7years. with a protection plan at 10 Federal storage on *******************. In ********** **. Since 03/31/2023, formally known as ASAP before them. after entering the unit on May of 2024, I noticed Rats infestation, water, Mold, mildew & rust. I took photos & cleaned the one storage unit out. And put the salvaged stuff back inside. I threw most of the things that were damaged out. Then I went back in May 2025 & noticed rodents back in the same unit & Still was in the other of course. I hired 2 Men 1f emale. I rented trucks each time. I had filed 4 different claims. However only the rats were covered. After reaching out to the companies about the water damage they denied because I had no proof of water entry. In which I reported water leak next to my 1 storage back in May of 2024. Even still today I cant get the original copies of a written contract or addendum or any answers to who the protection plan that I was paying. Theyre giving me the runaround and different answers. Ignoring the important key to me getting what Im due to.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has a terrible business model to raise the prices of loyal customers of longevity. They claim that the prices only rise to compete with other local facilities, which would be fine if it wasn't every other month. When asked about the standard rate posted on their website being less than double the amount I'm being charged they say that is the new customer rate. I have added a picture of their website where the standard rate is next to the discounted rate and nowhere states that either are for new customers. When trying to contact them it either goes unanswered or my husband got only an offer for them to take off a few bucks for his parking spot. We are paying over double the standard rate for both my unit and his parking spot, and it's just false advertising and crappy customer service.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a climate controlled storage unit that is not climate controlled at all. It is super cold in the building all the time, doors to the outside are broken and don't shut properly, there are ceiling tiles and duct work hanging out from ceilings. I have called 3 times to customer support only to be told a technician will be going out. No one has been there since my rental period started on 9/9/24. I have several pictures for documentation. Also, my items are getting affected in my unit due to it not being climate controlled such as a moldy smell.

  Business Response

  Date: 02/14/2025

  Thank you for reaching out and bringing this important matter to our attention. We sincerely apologize for the inconvenience you have experienced with the climate-controlled storage unit you rented at our facility. We fully understand the frustrations these issues can cause, and we take your concerns very seriously. We are actively working with vendors to ensure that the necessary repairs and adjustments are made, with the goal of resolving this matter promptly and meeting the high standards of service we aim to provide.
  We truly value your business and remain committed to your satisfaction. Rest assured, we will continue to closely monitor this issue and provide you with further updates as soon as possible. Should you have any additional questions or concerns, please do not hesitate to reach out directly at **********************************

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I just got back in town from a government assignment. I come back to my storage disarray and things stolen. How could this happen if this a secured location with cameras? I am missing tons of items out of my storage. Very important items were stolen. There is glass everywhere. There are empty totes and containers that were once filled with important items. I need you all to pull the footage. My unit is right in front of the camera. The lock here was the lock you all added. I did not have to do an auction because I paid it a head of time. I would like someone to call me as soon as possible.I do not understand how this could happened. There was no audit done on my unit just my items stolen. I paid all fees and nothing should have been stolen. How could this happened? Who do you have working for you who will still from customers? I would like an explanation and cameras reviewed.

  Business Response

  Date: 12/02/2024

  Hello,

  We have been in contact with the customer and are currently assisting with local law enforcement on this issue.

  Thanks,
  
  ***** *********

   

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage shed from Hill and Homes in February of 2023. The rent was paid month to month until through January of 2024 and then I pre paid from February of 2024 through September 30, 2024. With an e-receipt as proof. I was storing several valuable items as well as several priceless items in the unit as I work out of state. I accessed the unit on September 23rd of 2024 to place some more belongings in storage. I attempted to pay for October and November 2024 online and was no longer able to access my account. I notified customer service and was told that there was no record of my account. ****************** sold the business to Pro Storage in September of 2024, and then Pro Storage was acquired by 10 Federal Storage in October of 2024. Somewhere in the process of transferring ownership, my account was lost. *********************** now claims that my storage unit (number 9) now belongs to someone else whom is delinquent in paying. My lock has been removed from the unit and replaced with a 10 Federal Storage lock along with a green hasp seal. 10 Federal will not return calls nor will they meet to verify that my belongings are still inside the unit. I have notified them several times in an attempt to resolve the issue but they do not seem interested in returning calls or assisting me in any way. They claim to have tried returning my calls but I have not received any correspondence from them. I simply want to recover my belongings. I have even offered to pay the delinquent fees that they claim the new renter has in order to open the lock and see that my possessions are indeed still inside the unit. They will not help me at all and I am not sure what to do.

  Business Response

  Date: 11/27/2024

  This was resolved with the customer yesterday.
  
  Thank you,

  ***** *********

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a scam. I have been a renter for over 2 years. Their posted standard rates for a 10x30 is $150 per month. They are billing me $221 per month. I have been trying to get this resolved for over 6 months. I have email correspondence from them admitting to their overbilling and that they will correct it but they never do. One day I spent over 4 hours on the phone trying to talk to some to resolve the issue. All they do is say that they are transferring me to someone in management. Absolutely fraudulent on their part. I want to be billed the correct amount and to be credited the over billed amount

  Business Response

  Date: 09/16/2024

  We appreciate Mr ********** business and that is why we have already made adjustments to his rate.  We have also spoken directly to Mr. ******** in regards to his concerns.  Market conditions in real estate, including the self storage industry fluctuate up and down on a consistent basis.  While market prices do adjust almost daily, we do not raise or lower our customers rates in the same speed.  We always provide a minimum of 30 day notice on any change to a customer's account (including rental rate).  Mr. ******** is now more in line with current market conditions, but that does not mean the market will change up or down in the future.  He is currently paying less than what a new customer coming off the street would be paying.  We are also continuously improving our call center wait times and have put numerous other options in place to help with that.  We have a chatbot, email inbox, text option, as well as our call center to discuss any customer concerns.   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had rented out a storage unit at 10 Federal Storage on *******************************************. I rented this unit bc I had previously gotten evicted and needed somewhere to store all my things. I ended losing my phone. But after working at a new job was finally able to get a new phone. When I logged into my email account I seen the notice of sell for August 20th. I tried logging into my portal but it had my previous number on it. So I was blocked out of signing into make my payment. I tried calling and calling and calling to either update my number and get help logging into my account before they sold my unit but I was never able to reach anyone. I finally was able to speak with someone on the 23rd just 3 days after they sold my unit and all she said was she was sorry. I need to know why no one could answer me before I heard that devastating news. If I would have been able to log in to my account I couldve paid it before they sold it. Im truly devastated *** lost everything. Ive been living in my car but I thought I had all my place in a safe secure place I never thought that they would sell lock me out and sell my things. Im truly distraught.

  Business Response

  Date: 09/06/2024

  Hello,

  It is always unfortunate when any customer goes late on their bill.  That is why we always try to get as much contact information as possible.  We not only collect multiple phone numbers, an email address, as well as allow for customer so put down an alternate contact.   We tried contacting Mrs. ****** on the following dates: 7/5, 7/6, 7/11,7/13, 7/17, 7/20, 7/29, 8/04, 8/7, 8/12, 8/14, 8/16.  This was not only by telephone, but by email as well. 

  we also sent Lien notice communication which Mrs. ****** opened on 07/16 and, 07/25. and 07/25.  

  We rely on our customers to update their information so that we can get a hold of them as efficiently as possible.  We also have multiple avenues for any customer to get a hold of us.  If call center wait times are long, we have pay by phone, tenant connect, chat bots, and emails to communicate with us.   

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got behind in storage payments due to medical issues. I had to have part of my right leg amputated. Was told by a 10 federal employee that I had until close of business on the 3rd of July 2024 to make payment in full. I started trying to make said payment on July 1st. They refused to answer a phone call, nor did they have anyone staffed for the self help kiosk inside this location. Then sold my belongings. From what i understand, that is theft by trickery to make a deal, not allow payment so you can sell the other persons property in hopes of a larger payment. I need help resolving this as the business has told me that they were 100% in the right and they would not even release the name of the party that purchased my belongings so I could attempt to purchase them back from that individual. They were of no help and even tried to tell me that I was lying to them about attempting to reach them for payment. Please help with this matter. The supervisors I spoke with are *******, and I believe that the other ladys name was *****. Thank you for Any help you can provide on this matter.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I rented a storage unit in **** *******. Every time we showed up to the facility to put stuff in our unit a man that was the quote the security guard was there within 20 to 30 minutes every time we showed up harassing me and my fianc. He even went as far as threatened my fianc with a gun The first time and even accused my fianc of doing meth in a roundabout way. My fianc promptly asked him. Are you accusing me of doing drugs.? The man responded with well. We have problems with people doing drugs up here thats why the corporate office pays me the big bucks to patrol that the facility! One day we were there we had to put an awning up. It was raining we had to pull stuff out to put stuff in, so basically rearrange everything. The man shows up as usual filming us. Says to us it is clear youre breaking your lease. Youre living here, we told him no were not were making room to put our stuff in the storage unit he said youve been here since 4 oclock this morning at this time it was close to 930 maybe 10. I promptly responded with so what I didnt know we were on a timeline. The place is 24 hours. We call corporate office we complain on him. Nothing was ever done. We go back to the facility about a week later our lock has been cut off and changed the man happen to be on the property at the same time. My fianc went and ask him. Did you change our lock he said, with a smug, smart remark. Yes, I did ! I said why he said **** were told **** had to get out I said for what no ones told me anything. He then proceeded to lie to corporate office and tell them that we were doing drugs that we were running from the police, that one was baffling! Well, I have tried nonstop to try to get a hold of someone at corporate office one of the three owners, **** , ***, or believe his name is **** I have a left a voicemail on all three voicemails. No one and I mean no one has called me back. This is after now my unit was cleared out a week later after my fianc was threatened with a knife when we found out our lock had been messed up and it was changed . We called the police and reported it the police did nothing of the threat! So as I was saying about week later our unit was cleared out and that unit was paid for. No one has even attempted to get in touch with me or my fianc do not whatsoever rent from 10 federal storage theyre crooks and crooked, also horrible people! Very unprofessional! And still to this day no one has gotten a hold of me. My deceased daughters stuff was in there, my fiancs tools. All of his Snap-On Tools thousands of dollars worth of tool were in that unit, family hand me downs things that cannot be replaced they have taken three Mr. ******* from us they took fans clothes, dog beds, etc. , we have exhausted all means before taking legal actions, which I am very much in the process of doing! Crummy company!Date of experience: May 04, 2023

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24/2023 date I moved into my storage, within the week it was broken into I haven't heard from Corporate or the Manger regarding my concerns.Trying to file a claim through insurance I purchased and no one is answering.