Business Profilefor10 Federal Finance, LLC

My fianc and I rented a storage unit in **** *******. Every time we showed up to the facility to put stuff in our unit a man that was the quote the security guard was there within 20 to 30 minutes every time we showed up harassing me and my fianc. He even went as far as threatened my fianc with a gun The first time and even accused my fianc of doing meth in a roundabout way. My fianc promptly asked him. Are you accusing me of doing drugs.? The man responded with well. We have problems with people doing drugs up here thats why the corporate office pays me the big bucks to patrol that the facility! One day we were there we had to put an awning up. It was raining we had to pull stuff out to put stuff in, so basically rearrange everything. The man shows up as usual filming us. Says to us it is clear youre breaking your lease. Youre living here, we told him no were not were making room to put our stuff in the storage unit he said youve been here since 4 oclock this morning at this time it was close to 930 maybe 10. I promptly responded with so what I didnt know we were on a timeline. The place is 24 hours. We call corporate office we complain on him. Nothing was ever done. We go back to the facility about a week later our lock has been cut off and changed the man happen to be on the property at the same time. My fianc went and ask him. Did you change our lock he said, with a smug, smart remark. Yes, I did ! I said why he said **** were told **** had to get out I said for what no ones told me anything. He then proceeded to lie to corporate office and tell them that we were doing drugs that we were running from the police, that one was baffling! Well, I have tried nonstop to try to get a hold of someone at corporate office one of the three owners, **** , ***, or believe his name is **** I have a left a voicemail on all three voicemails. No one and I mean no one has called me back. This is after now my unit was cleared out a week later after my fianc was threatened with a knife when we found out our lock had been messed up and it was changed . We called the police and reported it the police did nothing of the threat! So as I was saying about week later our unit was cleared out and that unit was paid for. No one has even attempted to get in touch with me or my fianc do not whatsoever rent from 10 federal storage theyre crooks and crooked, also horrible people! Very unprofessional! And still to this day no one has gotten a hold of me. My deceased daughters stuff was in there, my fiancs tools. All of his Snap-On Tools thousands of dollars worth of tool were in that unit, family hand me downs things that cannot be replaced they have taken three Mr. ******* from us they took fans clothes, dog beds, etc. , we have exhausted all means before taking legal actions, which I am very much in the process of doing! Crummy company!Date of experience: May 04, 2023