ComplaintsforNorth Carolina Farm Bureau Insurance Agency

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an auto policy ******* with Farm Bureau here in *************, ** effective 12/31/2023. I had the policy for a few days when I realized it was not exactly the same as my old policy which was provided as a guide to the insurance company. Because of this I asked for the policy to be cancelled on January 11, **** and it was cancelled the next day.I was told it would take a month to get a refund and as of today February 14, **** there is no refund. They are in *******, ** and I am about 30 minutes away in Wake County with a ****** address. So why is this taking so long to get a refund when they are a few minutes away and not in another state!Their system appears to be archaic and needs to be updated.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Acquired insurance with NC Farm bureau for April 19-October 19. Then again from October 19- April 19. In October I get a notification from the state of ** that my registration would get revoked if I dont provide proof of insurance. ** Farm Bureau representative *************************** refuses to provide letter of insurance proof to the ***********. He is saying that a ** registration is not eligible for coverage by the insurance company. Why wasnt this brought up at the point of sale in April or anytime in these 8 months? He failed to do his due diligence when onboarding new clients and now I have to personally pay the price by seeking new insurance last minute and talking to SC DMV to not place penalty fees. This is fraudulent behavior and ** Farm bureau should 1) know their internal policy and ask the right questions at the time of selling new insurance policies 2) refund me the money for unused Insurance from 11/22/23-04/19/23 (in progress) 3) pay for any punitive fees for insurance lapse if Im unable to secure new insurance during the week of Thanksgiving. Today is 11/20/23.

  Business response

  11/27/2023

  We are sorry for any confusion during this process. Due to privacy and the complexities of this situation it would be best for the client to reach directly back to our company for clarification if still desired. We have completed the ** DMV form and are forwarding to the client. Also we are in the process of making any changes to their policy per their request.   We dont see any fraudulent behavior as agent ******* asked the underwriting questions, received the answers from the clients and obtained their authorization for the answers they provided. He also communicated with our underwriting department during this process as well.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Called approximately 2 weeks ago to cancel auto policy due to inability of organization to properly bill me. Asked for a itemized breakdown or charges and payments as I have felt I was overcharged and not properly refunded. They continue to avoid sending me this information and state they are unable due to "COVID and Staffing" for the past year I have asked. They are attempting to continue billing me for this auto policy despite asking to cancel. They require me to fill out a form that they delayed to mail and seemed to have sent to the incorrect address. Due a refund for the prorated portion of the canceled month of April.

  Business response

  05/10/2023

  Attached please find our response to complaint #********

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in March 2023 I contacted the ************************************* Farm Bureau location and spoke to *****. Received an auto quote as my upcoming renewal was 4/18/23. Received an auto quote and a renters insurance policy quote. The pricing was great so I advised that I would be proceeding most likely. About 2 weeks later I advised I wanted to move forward and would be paying both policy quotes in full. On April 14th I went ahead and paid the $25 membership fee, and pay both policies in full ($597 auto policy for 6 months and $135 renters policy in full for 12 months). On April 17th I ask about my policy numbers (any insurance policy I have had in the past I was issued a policy number). Was advised that once the policies are issued I would get the policy number.So at this point I'm confused because I asked ***** these questions, and he assured my policy wouldn't be able to increase premium wise. So I begin looking at reviews of Farm Bureau of ** and seeing that people have had issues where their policy comes back up to 30 days later with an increased rate and it takes up to 30 days to actual "issue the policy). Strange to me because once again Allstate, State Farm, Nationwide, and Progressive don't operate this way and you are aware of increases prior to the policy beginning and the policy is issued on the effective date. On April 17th I send an email and advise I would like to cancel my policies and receive a refund. No response so I call the office and speak to Tiger who reaches out to them because all of a sudden now I'm receiving no responses. So Tiger advises that my renters can be cancelled because it has been issued already so I receive that docusign by email and sign it. Then she advises that refunds can take quite a while and they come via check in the mail. My auto policy can't be cancelled until it is issued and has a policy number which can take 30 days (I wasn't informed of that originally). I just want my money back ASAP onto my payment method.

  Business response

  05/01/2023

  Attached please find our response

  Customer response

  05/01/2023

   
  Complaint: 19965333
  
  I am rejecting this response because:

  The person from Farm Bureau stated that checks have been mailed as of April 26th, and that is not the truth. ***** from the local branch has been keeping an eye on the refund and she left me a voicemail on April 27th advising that she doesn't see where checks have been mailed. I paid with my card it shouldn't take this long for my refund and I shouldn't have to wait for a check when they didn't have to wait for a check payment. The way that this company handles business is horrible and they need to fix their refund policy especially when they take the money quick. I did see the membership fee refund to my card (which proves that my other refund could have been the same way). 
  
  Sincerely,
  
  *****************************

  Customer response

  05/09/2023

   
  Complaint: 19965333
  
  I am rejecting this response because: 

  

  Ki<***********************>	8:25 AM (51 minutes ago)
  tocomplaints

  Hello, 

  
  

  Please open this complaint back up!  Refund checks have not been received as of today. They have been in contact, but I want to hold them accountable until I receive my over $700 in refunds. Because instead of returning my funds to my card they mailed checks which I have still not received. 

  
  

  Thanks,

  
  

  Ki 

   
  
  Sincerely,
  
  *****************************

  Business response

  05/10/2023

  Attached please find our response to ************************ follow-up to our original reply.

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The two checks were overnighted via ***** on 5/10/23 with a tracking number. I received the checks on 5/11/23 and was able to deposit the checks. ****** was amazing for getting this corrected and fixed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The office of Farm Bureau Insurance located at 1627 East Main St., wrote out a insurance policy without my approval or choices of how I wanted it, To the date of this writing I have not received a declaration page. It was not until I had a wreck from hitting two bears did I find they did not include a car rental . The car I speck of is a 2018 Kia Sol I recently bought ; the paying price of $26.000 . I bought full coverage . I believe this is fraud . Without my knowledge ,their failure to send me a copy of the agreement I did not know a car rental was not included until this wreck. Their excuse is they based it on my husbands vehicle which is a 1999 Jeep Cherokee. Its worth a $1000 and not in the best condition. My name is not on his title nor is his name on mine. After being informed they added it on the policy but will not supply me with a vehicle . That's as crooked as a mountain trail to do to a person for that agent to do to me. I need a good vehicle to go to work or I could lose my job. Im not even sure they have my policy processed from getting it over a month ago. At this point all I need is for them to supply me with a vehicle to go to work . Thankyou Id be thankful for anything you could do.

  Business response

  09/22/2022

  Regarding the concerns of ***** ***** as it pertains to a recent claim and extended transportation (ET) coverage on the 2018 Kia Soul, our county office records indicate the dealership called to add the vehicle; however, there were no notes regarding a request for ET coverage.
  
  Our Underwriting Department reviewed this situation and has agreed to add ET coverage for the Kia Soul backdated to 8/4/22 when the vehicle was originally added to the policy.
  
  Adjuster **** ********** is handling this claim.  He reached out to the Ms. ***** today giving her the Enterprise reservation number.  He also explained that the vehicle will have ET coverage of 50/1500 for the loss in question.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They did not inform me of any rates being raised after being told i would be charge one amount monthly. They are trying to tell me that they can not change the billing once it has been done. Also for almost 2 years I was not being charged with a wreck and now all of a sudden want to start to charge me for it. The amount they had for the other vehicles damages were extremely incorrect with the actual damage that happened. They are saying it cost over 9,000 to fix when it was prob like a $500 fix with the minor damages to the vehicle. They are not even giving out the correct customer service number to contact higher up. I am a single mother going through a nasty divorce and doing it all by myself with no assistance, so once I received the higher amount I was extremely irritated that they did not have the respect to call me and let me know a head of time.

  Business response

  06/28/2022

  Ms. ****** was at fault in an accident that occurred on 3-27-2020. Our company paid collision damages for Ms. ******'s own vehicle, and property damage coverage for damages to the adverse vehicle. The amount of damages in this accident resulted in three Safe Driver Insurance Points in accordance with the Safe Driver Insurance Plan in the NC Personal Auto Manual. This claim was paid under a previous policy that was in force with our company, and that policy was cancelled by the insured prior to the points for the accident being assigned in 2020. 

  The insured had a second policy in force with our company at that time, and we missed moving the points to that policy. We did not catch this oversight until she wrote a new policy with our company effective 5-6-2022.  It is true we have assigned the three accident points to this policy upon issuance, and they will be chargeable from 5-6-2022 until 5-6-2023. However, our company was entitled to charge points for three years, and through our oversight we have missed two years of that time period. The insured has actually benefited from our mistake in that she will pay additional premium for her at fault accident for only one year, not three. 

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was contacted by Farm Bureau advising me since I have had 1 claim on my home owners insurance (flood damage beyond our control) and 1 car claim (stolen vehicle beyond my control) that they were dropping us as clients. Assuming this is the exact reason why an individual has home owners insurance and car insurance in case stuff like this happened we are covered since we were at NO fault. They are now stating that we can no longer do business with them even though all bills were paid on time with no lapse or anything.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/04/20) */ RE: ************** with NC Farm Bureau ********************** The claims frequency on this account brought it to our attention for underwriting review. Three claims were filed in the first year the account was in force with our company; one theft loss on the auto policy and two water damages claims on the homeowners. Due to the frequency of losses on a new account, the business decision was made to non-renew these policies. Consumer Response /* (3000, 7, 2022/04/20) */ 2 claims total not three. One claim was from homeowners insurance which holds a separate account due to a pipe busting and flooding the home. 100% not a fault. Second claim was from auto insurance again holding a separate account, individual walked onto my property and stole the vehicle, 100% not at fault. Assuming this is the exact reason why you have insurance to cover these non fault losses but because both insurances are listed under one company, we are being penalized. Business Response /* (4000, 9, 2022/04/20) */ We understand that the consumer does not agree with our decision to no longer continue coverage past their renewals. Coverage was provided and their claims were paid in accordance with the policy provisions; the company fulfilled its obligations under the policy contract.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My minor daughter and us had car insurance together but her and my husband both wrecked in August and December. They wanted us to separate policy in case of other accidents. So Jan 3rd of 22 we did however a week later they doubled the estimate so I cancelled on the 11 and went to give o. Another week or two pass ** and they drafted out 1589$ out of******'s account and yesterday 312$ out of mine which we clearly did not owe because that money was always draped out monthly to pay the bills. But ************ back dated it to August of 21 and they charged us for it and even more money after the policies had been cancelled. I have called all week and cannot get them to put our money back in out account and that's******** school money for college and my bill money. Please help us I'm 59 and don't know what to do. They drafted 1879$ out of both thes accounts.

  Business response

  03/07/2022

  Business Response /* (1000, 5, 2022/02/24) */ February 24, 2022 BBB of Eastern North Carolina 5540 Munford Rd #130 Raleigh, NC 27612 RE: Case Number: ****************************************************************************************************************************************************** To Whom it May Concern, This letter is in response to the correspondence dated February 17, 2022, regarding automobile policies, **************************** Our records reflect that in November of 2021, Ms. ******** communicated with the******************* Bureau office in reference to writing a new automobile policy for her daughter, **************. The customer requested to begin this policy effective January 7, 2022 and made a payment of $318.12; however, in error the policy was set up with an effective date of November 30, 2021. We later corrected this policy to reflect the correct effective date. However, due to this mishap, we also inadvertently charged from November 30, 2021 to January 7, 2022 and drafted an additional premium of $1,541.31. On February 21, 2022, we received and processed the customer's request to cancel this policy effective November 30, 2021. As a result, we are refunding a total of $1859.43 from this policy. In reference to automobile policy, **********, on February 18, 2022, we received and processed the customer's request to cancel the policy effective February 5, 2022. We are refunding a total of $581.94 from this policy. The above mentioned refunds will be mailed to Ms. ******** within the next 2-3 business days. We sincerely apologize for our error and any inconvenience we have caused by this incident. If I can offer any additional assistance in this matter, please contact me at ************************************************** Respectfully, NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY, INC **************** Customer Service Representative Consumer Response /* (2000, 11, 2022/03/04) */ This has been resolved. Please drop the case and thank you for your help.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am an elderly , disabled person on social security and my pension is very small. Agent ******* ****** made a mistake on her end with my debit card and drained my checking down to minus $122 .Then my bank charged me 3 overdraft fees of $33 each. So I met with ***** ****** and showed him proof that it was their mistake. They were supposed to have put me on the monthly payment plan and my payment would have been less than $100. Instead - they drained out $594!! He agreed that a mistake had been made. But guess what he told me? He said he didn't have the money to reimburse me - he said it would take months for me to be reimbursed!! And it was their mistake!! I have been a customer for years but ***** ****** doesn't care. So what do I do now? I don't have enough money to make it this month!! I don't think I should have been treated this way!!

  Business response

  02/17/2022

  Business Response /* (1000, 5, 2022/02/15) */ February 15, 2022 BBB of Eastern North Carolina 5540 Munford Rd #130 Raleigh, NC 27612 ********************************************************************************************************************************************* To Whom it May Concern, This letter is in response to the correspondence February 7, 2022, regarding automobile policies, APM ******************************** Our records reflect that Mr.******** requested an automobile New Business policy effective January 28, 2022 to July 28, 2022 for a 2011 Nissan Versa, with a total premium of $365.62 on a six payment plan. Based on the total term premium, the first installment should have been approximately $63.94 which includes a $3.00 service fee. In error, $365.62 was collected. Due to this error, Mr.******** requested to cancel his policy on the inception date, January 28, 2022. On February 4, 2022, $365.62 was refunded to his visa card ending in x****. Additionally, Mr.******** was refunded a payment of $71.45 that was paid on his mother's automobile policy, AP******** and a payment of $157.00 for canceling his homeowners policy, HP *******. These payments were refunded on February 9, 2022 to his visa card ending in x****. In speaking with our county office staff, it is our understanding that the bank has reimbursed Mr.******** his three overdraft fees. We sincerely apologize for our error and any inconvenience we have caused by this incident. If I can offer any additional assistance in this matter, please contact me at ******************************************** Respectfully, NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY, INC ********** Customer Service Representative Consumer Response /* (3000, 7, 2022/02/15) */ No - I am not happy with this outcome at all. And I will probably plead my case to small claims court. He caused me alot of pain and suffering when all he had to do was reverse the erronious charges. He overdrew my bank account and I had to start a "Go Fund Me" page to fix my bank account. And it would have kept on snowballing - as I had already accrued 3 overdraft fees. And now I am faced with paying back the $450 that I raised on my "GO Fund Me" page.Mr ***** told me it would take me "months" to be refunded. He only sped up the timetable after my bank and various government entities started confronting him on my behalf. When I mentioned "snowballing" earlier in my rant - what it means is that it was urgent that I fixed my overdrawn bank account because all my bills automatically debit from my account on a practically daily basis so it would have gotten much worse and I would have been ruined. Also I think Mr ***** is being disingenuous wit the facts. The facts are he should have pnly charged me less than $100 for both policies but charged me $594 and caused me $99 in overdraft fees. I almost didn't get the fees reimburse - I had to practically beg them. So those are the true facts. Business Response /* (4000, 9, 2022/02/16) */ February 16, 2022 BBB of Eastern North Carolina 5540 Munford Rd #130 Raleigh, NC 27612 RE: Case Number: ********************************************************************************************************************* To Whom it May Concern, This matter has come to my attention and again we apologize for the error that occurred in processing Mr.********'s payment and the associated fees that resulted. Per prior response from NCFB Customer Service Representative **********, we have refunded all the premiums per Mr.********'s request and understand the bank has reversed the insufficient fund charges. We are not aware of any other charges owed to Mr.********. I have personally reached out to agent ***** and he has been advised on how to handle customer refund requests and timeliness of such requests going forward. Again, we are indeed apologetic for the situation. Please feel free to contact me directly at ************* Respectfully, NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY, INC ********* Associate State Sales Director

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Insurance company is withholding proof of my policy to NC DMV for several months and will not return my calls. I am now getting letters from DMV that say I am not supposed to operate my vehicle. I want them to resolve the issue and provide a a credit for all of the hassle.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2022/01/06) */ January 6, 2022 BBB of Eastern North Carolina 5540 Munford Rd #130 Raleigh, NC 27612 ************************************************************************************************* To Whom It May Concern: This letter is in response to the correspondence dated January 3, 2021, regarding automobile policy, AP *******. Our records reflect that on August 28, 2021, a bill notice was emailed to Mr. ***** indicating that his renewal premium of $654.56 was due by October 4, 2021. We have no record of receiving this billed premium by the due date, so on October 5, 2021 we mailed a "Notice of Expiration." This notice indicated that if we did not receive the billed amount by October 18, 2021, the policy would expire effective October 4, 2021. The premium was not paid and the policy expired as notified. With this expiration, an FS-4 notice automatically generated to the North Carolina Division of Motor Vehicles (NCDMV) advising that there was an interruption in coverage effective October 4, 2021. Our records then show that on October 19, 2021, Mr. ***** initiated an online ACH payment of $654.56 with a checking account ending in x4481. Based on ACH processing times, the payment was not considered received until October 20, 2021 and the policy was reinstated effective October 20, 2021. With this payment, an FS-1 notice automatically generated to the NCDMV advising that coverage was now active again effective October 20, 2021. Pursuant to Mr. ***** correspondence, we are withholding proof of his active policy to the NCDMV; however, that statement is not accurate. In addition to the above notifications, we have contacted the NCDMV directly and confirmed that NC Farm Bureau provided all required notification in a timely manner. The NCDMV also confirmed that in response to this lapse of coverage from October 4, 2021 to October 20, 2021, they mailed a notice to Mr. ***** about the lapse and offered for him to either pay the required fine to clear the issue or provide proof that there was never an interruption of coverage. Unfortunately, it does not appear the Mr. ***** responded to the NCDMV. This prompted a second letter from the NCDMV to Mr. ***** in reference to the lapse and his vehicle. Since bringing these concerns to our attention, we have made multiple attempts to assist Mr. ***** in understanding what has transpired. Unfortunately, he has since requested that we stop contacting him. If Mr. ***** would like to speak to a NCDMV representative on this matter, they can be contacted at **************. If I may be of further assistance in this matter, please contact me at ************** or at [email protected]. Unless otherwise notified, we will consider this matter closed. Respectfully, NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY, INC. ********* ****** Customer Service Representative Consumer Response /* (3000, 7, 2022/01/07) */ I do not consider this matter to be resolved and stated as much several times to Farm Bureau. The three main issues that have not been addressed: 1. Farm Bureau did not communicate to NC DMV information that was required. (there is direct proof of this in the form of a letter from the DMV) 2. Farm Bureau never communicated 'alleged' lapse in payment to customer - they claim this was sent, but I never received. Also we were on auto draft, so this should not have been possible 3. Farm Bureau informed customer that everything was handled when it was not - we were told in November that everything was taken care of. No mention of us needing to pay a fine was ever mentioned. I propose the following: refund us $100 fee that we were required to pay DMV, reassign our account to a new team, waive any member fees. "Pursuant to Mr. X correspondence, we are withholding proof of his active policy to the NCDMV; however, that statement is not accurate. In addition to the above notifications, we have contacted the NCDMV directly and confirmed that NC Farm Bureau provided all required notification in a timely manner." I have a letter from the NC DMV that clearly backs my claim and am happy to provide a copy. I have yet to see any real proof from Farm Bureau stating otherwise, other than comments where they claim they spoke to the DMV. A written letter is proof, saying you spoke to someone and they said X is not... "Since bringing these concerns to our attention, we have made multiple attempts to assist Mr. X in understanding what has transpired. Unfortunately, he has since requested that we stop contacting him." I have yet to hear from anyone at Farm Bureau that has actually attempted to resolve the issue, only cover for a mistake made by one of their own. One senior member (**********) continued to message me after I had kindly asked him to stop, which was also unprofessional and a bit unnerving. Finally, this is a bit misleading because I did say that they should work with my wife on the matter. This never happened.. Business Response /* (4000, 9, 2022/01/13) */ January 13, 2022 BBB of Eastern North Carolina 5540 Munford Rd #130 Raleigh, NC 27612 ************************************************************************************************ To Whom It May Concern: This letter is in response to the correspondence dated January 10, 2021, regarding automobile policy, AP *******. Pursuant to Mr. *****' correspondence, he continues to reiterate that we have not provided the required information to the North Carolina Division of Motor Vehicles (NCDMV). As stated in our previous response dated January 6, 2022, all required notifications were provided to the NCDMV indicating the initial interruption of coverage effective October 4, 2021 and the subsequent reinstatement of coverage effective October 20, 2021. In addition to providing copies of these notifications directly to Mr. *****, we contacted the NCDMV directly and confirmed that NC Farm Bureau did provide all required notification in a timely manner. We are happy to provide additional copies of these notices to Mr. ***** if requested. The NCDMV also confirmed that in response to this lapse of coverage from October 4, 2021 to October 20, 2021, they mailed a notice to Mr. ***** about the lapse and offered for him to either pay the required fine to clear the issue or provide proof that there was never an interruption of coverage. Unfortunately, it does not appear that Mr. ***** responded to the NCDMV. This prompted a second letter from the NCDMV to Mr. ***** in reference to the lapse and his vehicle. As previously advised, we strongly recommend Mr. ***** contact the NCDMV at*************** and speak to a representative to confirm this information. Pursuant to Mr. ***** correspondence, he is stating we never communicated the failure to pay or interruption in coverage; however, on October 19, 2021 we mailed an "Expiration Memo" indicating that the policy had expired effective October 4, 2021 because of failing to pay renewal premium. As mentioned above, we are happy to provide additional copies of this and any previous billing notices to Mr. ***** at his request. He also stated that his policy was on auto draft at the time; however, that is not an accurate statement. Mr. ***** set up automatic payments through his online Customer Portal account on October 19, 2021, after the policy had already expired. January 13, 2022 BBB Servicing Eastern North Carolina Case No: ******** Page: 2 In response to Mr. *****' statement that he was advised in November "everything was taken care of"; our records reflect that in November the automobile policy was active and in good standing with our company. In addition, as mentioned above, all required notification was submitted to the NCDMV. However, fines resulting from an interruption in coverage are authorized by the State of North Carolina and administered by the NCDMV. For any questions about the fine, Mr. ***** would need to contact the NCDMV at**************** Per Mr. *****' statement, he has yet to hear from anyone at Farm Bureau to assist in resolving this issue. This statement is not accurate, as there have been multiple contact attempts, including documented proof of the above-mentioned actions. In addition, he has personally requested that we stop contacting him. In reference to contacting this wife, we have attempted to contact her by phone and via email; however, as of today we have not received a response from her. To reiterate the above, we strongly encourage Mr. ***** to contact the NCDMV and speak to a representative to confirm the above statements. The NCDMV can be reached at **************. At this time, we are considering this matter closed as Farm Bureau processed everything in accordance with our standard operating procedures. In addition, we have attempted multiple times to provide information to Mr. ***** and to provide a resolution to his concerns. If I may be of further assistance in this matter, please contact me at ************** or at Brandon.******************** Respectfully, NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY, INC. ****************** Customer Service Supervisor North Carolina Farm Bureau Mutual Insurance

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩