Complaints

This profile includes complaints for North Carolina Farm Bureau Insurance Agency's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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North Carolina Farm Bureau Insurance Agency has 106 locations, listed below.

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  North Carolina Farm Bureau Insurance Agency

  5301 Glenwood Ave Raleigh, NC 27612-3244

• 

  North Carolina Farm Bureau Insurance Agency

  104 Nc Hwy 54 Carrboro, NC 27510

• 

  North Carolina Farm Bureau Insurance Agency

  1120 Nc Highway 242 N Benson, NC 27504-8893

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  North Carolina Farm Bureau Insurance Agency

  300 N Walnut St Farmville, NC 27828-1344

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  North Carolina Farm Bureau Insurance Agency

  4747 Arendell St Morehead City, NC 28557-2709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an auto policy ******* with Farm Bureau here in *************, ** effective 12/31/2023. I had the policy for a few days when I realized it was not exactly the same as my old policy which was provided as a guide to the insurance company. Because of this I asked for the policy to be cancelled on January 11, **** and it was cancelled the next day.I was told it would take a month to get a refund and as of today February 14, **** there is no refund. They are in *******, ** and I am about 30 minutes away in Wake County with a ****** address. So why is this taking so long to get a refund when they are a few minutes away and not in another state!Their system appears to be archaic and needs to be updated.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acquired insurance with NC Farm bureau for April 19-October 19. Then again from October 19- April 19. In October I get a notification from the state of ** that my registration would get revoked if I dont provide proof of insurance. ** Farm Bureau representative *************************** refuses to provide letter of insurance proof to the ***********. He is saying that a ** registration is not eligible for coverage by the insurance company. Why wasnt this brought up at the point of sale in April or anytime in these 8 months? He failed to do his due diligence when onboarding new clients and now I have to personally pay the price by seeking new insurance last minute and talking to SC DMV to not place penalty fees. This is fraudulent behavior and ** Farm bureau should 1) know their internal policy and ask the right questions at the time of selling new insurance policies 2) refund me the money for unused Insurance from 11/22/23-04/19/23 (in progress) 3) pay for any punitive fees for insurance lapse if Im unable to secure new insurance during the week of Thanksgiving. Today is 11/20/23.

  Business Response

  Date: 11/27/2023

  We are sorry for any confusion during this process. Due to privacy and the complexities of this situation it would be best for the client to reach directly back to our company for clarification if still desired. We have completed the ** DMV form and are forwarding to the client. Also we are in the process of making any changes to their policy per their request.   We dont see any fraudulent behavior as agent ******* asked the underwriting questions, received the answers from the clients and obtained their authorization for the answers they provided. He also communicated with our underwriting department during this process as well.

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called approximately 2 weeks ago to cancel auto policy due to inability of organization to properly bill me. Asked for a itemized breakdown or charges and payments as I have felt I was overcharged and not properly refunded. They continue to avoid sending me this information and state they are unable due to "COVID and Staffing" for the past year I have asked. They are attempting to continue billing me for this auto policy despite asking to cancel. They require me to fill out a form that they delayed to mail and seemed to have sent to the incorrect address. Due a refund for the prorated portion of the canceled month of April.

  Business Response

  Date: 05/10/2023

  Attached please find our response to complaint #********

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March 2023 I contacted the ************************************* Farm Bureau location and spoke to *****. Received an auto quote as my upcoming renewal was 4/18/23. Received an auto quote and a renters insurance policy quote. The pricing was great so I advised that I would be proceeding most likely. About 2 weeks later I advised I wanted to move forward and would be paying both policy quotes in full. On April 14th I went ahead and paid the $25 membership fee, and pay both policies in full ($597 auto policy for 6 months and $135 renters policy in full for 12 months). On April 17th I ask about my policy numbers (any insurance policy I have had in the past I was issued a policy number). Was advised that once the policies are issued I would get the policy number.So at this point I'm confused because I asked ***** these questions, and he assured my policy wouldn't be able to increase premium wise. So I begin looking at reviews of Farm Bureau of ** and seeing that people have had issues where their policy comes back up to 30 days later with an increased rate and it takes up to 30 days to actual "issue the policy). Strange to me because once again Allstate, State Farm, Nationwide, and Progressive don't operate this way and you are aware of increases prior to the policy beginning and the policy is issued on the effective date. On April 17th I send an email and advise I would like to cancel my policies and receive a refund. No response so I call the office and speak to Tiger who reaches out to them because all of a sudden now I'm receiving no responses. So Tiger advises that my renters can be cancelled because it has been issued already so I receive that docusign by email and sign it. Then she advises that refunds can take quite a while and they come via check in the mail. My auto policy can't be cancelled until it is issued and has a policy number which can take 30 days (I wasn't informed of that originally). I just want my money back ASAP onto my payment method.

  Business Response

  Date: 05/01/2023

  Attached please find our response

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19965333
  
  I am rejecting this response because:

  The person from Farm Bureau stated that checks have been mailed as of April 26th, and that is not the truth. ***** from the local branch has been keeping an eye on the refund and she left me a voicemail on April 27th advising that she doesn't see where checks have been mailed. I paid with my card it shouldn't take this long for my refund and I shouldn't have to wait for a check when they didn't have to wait for a check payment. The way that this company handles business is horrible and they need to fix their refund policy especially when they take the money quick. I did see the membership fee refund to my card (which proves that my other refund could have been the same way). 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19965333
  
  I am rejecting this response because: 

  

  Ki<***********************>	8:25 AM (51 minutes ago)
  tocomplaints

  Hello, 

  
  

  Please open this complaint back up!  Refund checks have not been received as of today. They have been in contact, but I want to hold them accountable until I receive my over $700 in refunds. Because instead of returning my funds to my card they mailed checks which I have still not received. 

  
  

  Thanks,

  
  

  Ki 

   
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/10/2023

  Attached please find our response to ************************ follow-up to our original reply.

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The two checks were overnighted via ***** on 5/10/23 with a tracking number. I received the checks on 5/11/23 and was able to deposit the checks. ****** was amazing for getting this corrected and fixed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office of Farm Bureau Insurance located at 1627 East Main St., wrote out a insurance policy without my
  approval or choices of how I wanted it, To the date of this writing I have not received a declaration page. It was not until I had a wreck from hitting two bears did I find they did not include a car rental . The car I speck of is a 2018 Kia Sol I recently bought ; the paying price of $26.000 . I bought full coverage . I believe this is fraud .
  Without my knowledge ,their failure to send me a copy of the agreement I did not know a car rental was not included until this wreck. Their excuse is they based it on my husbands vehicle which is a 1999 Jeep Cherokee. Its worth a $1000 and not in the best condition. My name is not on his title nor is his name on mine. After being informed they added it on the policy but will not supply me with a vehicle . That's as crooked as a mountain trail to do to a person for that agent to do to me. I need a good vehicle to go to work or I could lose my job. Im not even sure they have my policy processed from getting it over a month ago.
  At this point all I need is for them to supply me with a vehicle to go to work . Thankyou Id be thankful for anything you could do.

  Business Response

  Date: 09/22/2022

  Regarding
  the concerns of ***** ***** as it pertains to a recent claim and extended
  transportation (ET) coverage on the 2018 Kia Soul, our county office records
  indicate the dealership called to add the vehicle; however, there were no notes
  regarding a request for ET coverage.
  
  Our
  Underwriting Department reviewed this situation and has agreed to add ET
  coverage for the Kia Soul backdated to 8/4/22 when the vehicle was originally
  added to the policy.
  
  Adjuster
  **** ********** is handling this claim.  He reached out to the Ms. *****
  today giving her the Enterprise reservation number.  He also explained
  that the vehicle will have ET coverage of 50/1500 for the loss in question.