Business ProfileforQuality Jones LLC

On March 1st 2023 I paid $125 to sign up for a grant ******* with Quality Jones. I chose to upgrade to a QvsQ business ******* shortly after on March 3, 2023 and paid and additional $1,260. The ******* was a total of $1700. I was told that work would start being done once i paid at least half and the rest could be paid out so thats what I did. I gave the ******* some time and realized nothing was being done. I wasn't getting anywhere in my business with the help of this company and had recieved inaccurate information causing setbacks. I reached out to ***** several times and recieved no response. I emailed asking if grants were being applied for on my behalf and was ignored. In May I chose to file a dispute with my bank. After investigation my bank found no error so ***** was able to keep the funds therefore the ******* was paid for minus $100 she stated was the balance that turned into $215. She states that the ******* I paid for was accessible for 5 yrs. After the dispute decision was made I reached out and asked her how she wanted to proceed since she was able to keep the funds. I noticed that she took away all access to features of the ******* which didn't make sense to me because it had been paid for therefore I should continue to have access and at least try to get something out of it. She continued to ignore me. Her team kept saying they sent her emails and she would tell them she was going to call me and never would. It became apparent i was being avoided. I only had $100 left to pay off the *******. ***** has kept all my money, refused to communicate with me, and give me anything that i paid for. After several emails and a final email expressing my disappointment she responded saying she was advised not to communicate with me and its now a legal matter and replied, "please leave a review" in which I definitely did. The way the matter has been handled has been very unprofessional and unethical. I'd like my money back or to receive what i paid for.