Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

About

About This Business

BedInABox® is a US mattress manufacturer specializing in online mattress and bedding products.

BBB Accredited Since: 12/13/2019

Years in Business: 125

Products and Services

Mattresses, Bedding, Bedding Accessories, Pillows, Toppers, Protectors, Sheets, Foundations

Business Details

BBB File Opened:
10/17/2019
Business Started:
7/10/1900
Business Incorporated:
7/10/1900
Type of Entity:
Corporation
Alternate Names:
Barnhardt Manufacturing Company
Business Management:
Mrs. Ann Slate, Operations Director

Additional Contact Information

Principal Contacts
Mrs. Ann Slate, Operations Director
Customer Contacts
Mrs. Ann Slate, Operations Director
Additional Email Addresses
Sales: Email this Business
Customer Service: Email this Business

Additional Information

Payment methods
Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, Google Pay.
Refund and Exchange Policy
BedInABox® has eliminated any risk to you. If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. The return policy is designed to make sure BedInABox.com delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact our Sleep Specialists and we can help you pick out the correct size mattress. BedInABox.com reserves the right to NOT sell a mattress to a customer who has previously returned one. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. For more details on incorrect orders and returning a mattress, please contact our customer service department at 1-800-588-5720. NOTE: BedInABox.com will only sell new mattresses. It is unlawful to resell a used mattress.


Foundation Return Policy:

Mattress foundations may be returned within the 120 day trial period. This product is subject to a $50 shipping charge and a 20% restocking fee. Foundations must be returned clean and include all pieces to qualify for a refund. Original packaging must be included for return (box, parts etc).


Please Note: Pillows, Bed Frames, Adjustable Foundations, Sheets, Pads/Protectors, and Toppers are not eligible for refund or the 120-Night Trial.
Business Categories
Mattresses, Bedding, Bed Sales, Pillows

Latest Reviews

  • Nicolas V

    "Order placed, waited more than 8 daysand it never shipped, after countless calls and messages no communication."

  • Missie C

    "I was interested in purchasing a new mattress and heard about Bed in a Box and how the company has been in business for years and are based in North Carolina.I called to get some information and was greeted by a very friendly and knowledgeable Customer Service rep who took the time to discuss my sleeping habits and helped me decide on the best mattress for me." ... Read full review

  • Jared M

    "Excellent customer service. Comfy mattress." ... Read full review

View all Reviews

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.