Reviews

This profile includes reviews for Lulu Press, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lulu Press, Inc.

  700 Park Offices Drive Suite 250 Morrisville, NC 27560

  
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  Lulu Press, Inc.

  PO Box 12018 Durham, NC 27709-2018

  

Review Details

• Review fromNicholas H

  Date: 08/03/2026

  1 star
  After working with Lulu, I published and sold several books and received a sizeable revenue. For inexplicable reasons, I was banned and told that my final revenue would be forthcoming - it never arrived. Lulu claims that it has the right to withhold this revenue.
  

  Lulu Press, Inc.

  Date: 08/04/2026

  Thank you for reaching out to Lulu via the BBB.Your account was banned and will not be reinstated due to a violation of our Membership Agreement wherein we found that your content titled 'My Struggle' is in violation of said agreement, Appendix A, which states that 'Offensive Material- Items such as crime-scene pictures, videos, pictures and videos of cruelty to animals, and extremely disturbing materials. This includes content that Lulu deems to promote harm, threaten, promote the harassment, intimidation, or abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender and gender identity, religious affiliation, age, disability, disease, or immigration status. Lulu reserves the right to determine the appropriateness of content sold on our Site. Also, be aware of cultural differences and sensitivities. Some materials may be acceptable in one country, but unacceptable in another. Please keep in mind our global community of customers.' As a result, your content has been removed from Lulu.com. For more information on the terms and conditions of publishing through Lulu.com, please review our Membership Agreement.Also, as per the Membership Agreement, Section 8 (Lulu Creator Revenue), states that Lulu reserves the right to place a hold on or remove Creator Revenue based on suspicious activity, including but not limited to potential fraud, copyright infringement, third-party claims, questions regarding rightful ownership of an account, or other violations of the Terms.Lulu

• Review fromSan D

  Date: 08/03/2026

  1 star
  REMOVEDcustomer service!. I reached out via their contact on their website immediately after my order. Nobody gets back you. There's no phone number to call anyone. I tried their social media and crickets there too. Never ordering again!
  

  Lulu Press, Inc.

  Date: 08/04/2026

  Thank you for reaching out to Lulu via the BBB.We were able to locate your support ticket, and based on the information provided at the time the support request was entered, an automated response was sent with information about the ordering process. The message details what is possible and what is not possible with Lulu orders and asks customers to reply if they still need assistance.If you did not see the message, please check your spam or junk mail from July 20, around noon Eastern.We've also reviewed the order, and as you had contacted us past the one hour cancellation window, it was not possible to cancel your order. We see that is has now shipped and has been marked delivered. We apologize we were not able to accommodate your cancelation request. While we do not accept returns, we hope that you will be able to sell these items to another student.Kind regards,Lulu

• Review fromMark S

  Date: 07/22/2026

  1 star
  I have eleven $15.89 charges on my business checking account the same day and have never done business with them other than an inquiry. These guys are frauds as evidenced by the other 1 star reviews.
  

  Lulu Press, Inc.

  Date: 07/23/2026

  Thank you for reaching out to Lulu via the BBB.We are sorry to hear that your card information may have been compromised and used on our site. Unfortunately, when bad actors obtain stolen card information they often test it on in online marketplaces or make fraudulent purchases for their own gain. As in our case, these purchases cost the business as well and we in no way were part of the fraud.We have created a support ticket and an agent will reach out so that we can assist you and investigate the charges. If you do not see an email from us, please check your spam or junk folders.Kind regards,Lulu

• Review fromChristina P

  Date: 07/17/2026

  1 star
  Horrible print on demand (POD) and customer service. Paid for their premium color, 80# paper and it wasn't premium at all! It was thin, transparent, and overall poor quality. I was indeed bamboozled as I paid extra for nothing. I contacted Lulu's customer service and that experience as horrible as their POD. The first representative passed me off to another representative (caused addtional delay for support after the intital ticket was generated). The second representative was misleading (gave one directive, then said something different); and asked for the same photo evidence twice (perhaps an attempt to waste more time). This is a terrible company. Poor quality and poor customer service.
  

  Lulu Press, Inc.

  Date: 07/20/2026

  Thank you for reaching out to Lulu via the BBB.We see that you are in touch with members of our print team. We apologize that you wound up having to speak to a second team member, we try to keep consistency; however, in this case the first REMOVEDassisting you went on vacation a few days after your ticket was assigned which is why it was assigned to another team member.We see that the team member has asked that you revise your file to fix the issue with the margins that was brought up and was then going to replace the order for you. Please revise your project and then let that team member know via the support ticket so they can further assist you.Lulu

• Review fromRichard E

  Date: 03/17/2026

  1 star
  Definitely not what was advertised. Poor quality, very disappointed. Want my money back.
  

  Lulu Press, Inc.

  Date: 03/19/2026

  Thank you for reaching out to Lulu via the REMOVEDappears your order was placed through a third party who printed the book using our tools; however, your order was not placed on our site. We encourage you to reach out to the website you purchased the book from and provide them with your feedback directly to see what they might be able to do for you.Kind regards,Lulu

• Review fromMary L

  Date: 03/04/2026

  1 star
  They will not bring my 5 books out of retirement. 5 months later and several emails and phone calls, there has been NO resolution.
  

  Lulu Press, Inc.

  Date: 03/05/2026

  Thank you for contacting Lulu via the BBB.We see that you were recently in contact with our support team. It appears that you were able to verify the information requested by the agent and they were able to assist you in regaining access to your account.Please reply to the support ticket if you have additional questions.

• Review fromAzam W

  Date: 11/18/2025

  1 star
  My experience with Lulu has been extremely disappointing. Their customer service is among the worst Ive encountered. The chat support never provides real solutions and often feels like they are just trying to end the conversation rather than help.I clearly informed them that my order was extremely important and time-sensitive, yet they still failed to complete it on time. On top of that, they created multiple shipping labels for the same order and ended up sending it in partial shipments without any proper communication. This caused serious confusion and delays.Because of these mistakes, my entire event was impacted. I had ordered custom-printed copies for each of my employees, and Lulus errors completely ruined the experience and the effort I put into preparing for it.I expected professionalism and reliability, but received neither. I would strongly caution others to be very careful before relying on Lulu for any important or time-sensitive printing needs.
  

  Lulu Press, Inc.

  Date: 11/20/2025

  Thank you for reaching out to Lulu via the BBB.We were unable to find an order or any contact with our support team with the name and email information provided via the BBB.If you would like additional assistance, please reply to the BBB with the email address used on Lulu or the order number so that we can further assist you.Lulu

• Review fromSerena F

  Date: 10/23/2025

  1 star
  My order is sitting in a warehouse. I e-mailed the company with order and tracking number. The reply I got was automated and closed without answering my questions. They printed a label for my order yet REMOVEDhas not received my package so they can mail it. I want them to mail out my package or give me a refund.
  

  Lulu Press, Inc.

  Date: 10/24/2025

  Thank you for reaching out to Lulu via the BBB.We see that you have replied to the ticket that was originally auto-resolved and that an agent is assisting you.Upon review of the tracking, we see that the package is moving through the REMOVEDsystem and should reach you soon. If you have any additional questions or concerns, please reply to the last email from the support agent and they will be happy to assist you.Lulu

• Review fromMeagan D

  Date: 09/11/2025

  1 star
  I placed an order with Lulu for a print job on Sunday, September 7th at 7:54 pm ET. I then realized that I did not need this order, and contacted customer service via their website at 7:58 pm ET. Their website clearly states: "PRINT orders can be canceled in your account within one hour." Canceling the order four (4) MINUTES after ordering certainly falls within their one hour contact limit to cancel orders. I have proof of this contact and the time frame and sent in that proof with my request to cancel. Despite this, I have now reached out 3 times via their website to cancel the order, and they immediately charged my account and did not cancel the order as requested. I can see, based on the reviews here, that I am certainly not alone. It seems like this is part of their way of doing business. I would like for them to cancel this order and refund the money as requested since it is within the required time limit. There is no reason why this money should not be refunded, and they should really be ashamed for not abiding by their own policies, or even responding to customer inquiries. To not refund our money is to not only be noncompliant with their own policy, but to also be bereft of empathy--our family needs that money. That's part of why I canceled the order. Terrible way to do business--or should I say, to not do business at all by ignoring your customers and your policies.
  

  Lulu Press, Inc.

  Date: 09/15/2025

  Thank you for reaching out to Lulu via the BBB.When you initially submitted your requests, our system sent automated emails explaining how orders can be canceled within the hour and then automatically resolved the ticket. The message also provided instructions to reply to the email to reopen the ticket if further assistance was required. Since no reply was received, the ticket remained closed in our system which is why you did not initially receive a response. We apologize if this was not clear at the time, and will review our automated messaging to see if we can improve it in the future.That being said, we see that an agent has since responded to your initial message and refunded your purchase as your initial contact with us was within the one hour cancellation window.Were always happy to help, and for future reference, if you do not receive an answer to your question or need additional assistance, please reply to the email to reopen your ticket right away so that our support team can further assist you. Lulu

• Review fromChris T

  Date: 10/17/2024

  1 star
  I published my autobiography on Lulu in 2007 & revised it in 2014. At first I made a handful of sales at Lulu & opted to distribute via REMOVED& other online retailers hoping to boost my sales. I noticed what appeared more used copies being sold on REMOVEDthan I'd been paid for & when I contacted Lulu I was told it probably was a case of a handful of copies being resold multiple times. However I have begun to see a number of retailers offering new copies with several listing more than 50 in stock. When I contacted REMOVEDI was told royalties for online sales come from my publisher. When I contacted Lulu I was told sales made by retailers are responsible for paying me my residuals. Who is printing all the new copies being offered online? It's clearly not Lulu as they haven't been paying me anything in several years. REMOVEDdoes have an inhouse printer so it's likely Lulu shared my book files with REMOVEDto print copies with. Something isn't right with this situation as no one is taking responsibility to pay me what I'm due. Lulu claims to take copyright infringement seriously yet there may be unauthorized copies of my book being sold online in significant numbers. Is Lulu behind releasing my intellectual property into the marketplace in such a way I've lost control of my manuscript? REMOVEDBook Search was a disaster pushed at me by Lulu; as instead of a brief review of my book posted online, my entire book was posted for everyone to read minus a couple of paragraphs at the end of each chapter. That would make pirating my book a cinch; as a person could copy & paste my book then republish it themselves. This situation stinks to high heaven! Of course Lulu has the perfect firewall to protect against disgruntled authors trying to contact them about problems like this, as there's no way to directly contact a real person & the emails appear to be handled by their automated system that only gives generic responses to inquiries. This isn't a good way to do business!
  

  Lulu Press, Inc.

  Date: 10/21/2024

  Thank you for contacting Lulu via the BBB.
  
  We have reviewed our online ticketing and chat system and were unable to find any contact from the email address provided with this review. If you have additional questions, we encourage you to go to the bottom of our home page and click the Contact Support link (also available via the Resources tab at the top of the page) and fill out the form. This will create a ticket so that our amazing support team can answer any additional questions you have.
  
  In the meantime, we will also provide more information about the listings on Amazon you are seeing here.
  
  Third-party sellers list thousands of books at a time. They typically scrap data from ISBN agencies and other bibliographic feeds to mass-create their listings. They do not buy books ahead of time or keep stock.
  
  Often these third-party sellers list books as "used" or "new" even though they have not yet purchased the book. The seller only places an order for the book once they receive a purchase request from a customer. The book may be purchased by the seller on Amazon (who would then print the book) or through Lulu. In either case, you would receive your author revenue for this sale and it would be reported to your author account on your Sales & Payments page.
  
  Third parties from Amazon's marketplace or other marketplaces such as eBay can resell used books if they have existing copies at any price and you will not receive any additional revenue from those sales. You receive revenue when a new book is purchased from us or from one of our distributors.
  
  We are aware of third-party sellers listing Lulu books at a markup on Amazon. It is not something that we can control. Using Amazon's marketplace, any book can be sold at a large markup by third parties.
  
  Google Book Search was provided as an option to all of our users a few years ago as a way to provide a preview of your title. It displayed 20% of the content at a time; but Google chose how to display it and would pick a different 20% of the book each time. Users could choose to opt out if they felt like it was not beneficial.
  
  Lulu does take claims of copyright infringement seriously and we have a reporting link on every product page so that content can be reported. Most other major sites do as well, and if you feel like your title has been published somewhere illegally, we encourage you to find that link or reach out to the store to report it.
  
  If you have additional questions or would like clarification on any of the above, please create a support ticket via the Contact Support link and we will be happy to assist you.
  
  Kind regards,
  
  Lulu Press, Inc.