Business Profile

Home Improvement

Lowe's Home Centers, LLC

Headquarters

Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,813 total complaints in the last 3 years.
3,920 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in April of 2025, I received a Kobalt 10" table saw as a gift from my mom who passed away 2 months ago. She paid cash for it as I was there with her because I picked out the table saw I REMOVEDwas personal use and only about 6 or 7 times. Well, the power on/off switch went bad. I called Lowes and they said because it's over 90 days I had to call Kobalt. So I did. The item has a 3yr warranty they said. Both REMOVEDand Lowes said I needed a receipt as proof of purchase which my mom no longer had so I called Kobalt back to see if I can order a replacement switch. They said they don't have replacement parts for thier tools. So without a receipt and replacement parts myself and other customers are out of luck and forced to purchase item again!! REMOVEDHow is a company gonna make and sell items without replacement parts and expect customers to keep receipts for a long time? If they don't have replacement parts and offer warranties on items what's the purpose of needing a receipt?If this isn't resolved in a professional way, I WILL sell ALL my Kobalt tools and let everyone know NOT to buy Kobalt or buy from Lowes!!!
Business Response
Date: 11/25/2025
Better Business Bureau of REMOVEDand REMOVED
REMOVED
REMOVED

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 11/21/25 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowe's has reached out to REMOVEDregarding their Lowe's purchase. We will continue to work with the consumer toward an amicable resolution. Lowes appreciates the opportunity to address their concern and consider the matter pending.

Please do not hesitate to contact me if I can be of further assistance.

Sincerely,
REMOVED.
Lowe's Executive Customer Relations
Toll-Free: REMOVED
Direct: REMOVED
Initial Complaint
Date:08/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/29 was the date of first transaction.The order no that was canceled (because I found this dishwasher is hard to repair) is on the attached letter. Also attached in the letter is the case manager that I spoke to today that only offered $25 gift card same as REMOVEDI do not want to talk to him again. He stated this complaint would go back to him if it's filed with BBB so I am forwarding my email to the CEO as well.
Business Response
Date: 09/02/2025
Better Business Bureau of REMOVEDand REMOVED
REMOVED
REMOVED

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 08/29/2025 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowes communicated with REMOVEDon 08/29/2025 , via email regarding their most recent communication with the BBB. It was advised our office will continue to work with REMOVEDtoward a resolution.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,

REMOVED.
Lowe's Executive Customer Relations
Toll Free: REMOVED-693-7539
Direct: REMOVED
Customer Answer
Date: 09/16/2025

I am rejecting this response because:

Subject: Rebuttal to Lowe’s Response – BBB Case REMOVED
Dear BBB,
I would like to provide additional comments regarding Lowe’s response to my complaint.
1. Inadequate Resolution
Lowe’s offered only a $25 gift card, which does not fairly address the time, stress, and actual costs I incurred. For example, I paid $155 for an IV treatment due to the stress of repeated issues with Lowe’s installation subcontractor and the store. A $25 gift card does not begin to offset these losses.
2. Case Manager Conduct
The assigned case manager was not empathetic. He merely recapped my original letter without offering solutions and stated, “We don’t want to give you money to go elsewhere.” After that remark, and without an apology, I ended the call. A customer-facing manager should focus on retaining the customer and addressing concerns, not making dismissive statements.
Although he later emailed me with more detail, due to my feedback, this should have been provided proactively. It was only after my feedback that he outlined what Lowe’s might have done differently, such as offering a discount in-store or monitoring installation more closely. At that point, however, I had already purchased a dishwasher elsewhere.
3. Executive Response
A second executive stated he would’ve bought a $2,000 dishwasher from another retailer as well. When I asked why Lowe’s could not offer more than a $25 gift card, I was told they only want to “help with your home.” This reasoning does not hold, as Lowe’s products are all for the home. Suggesting they could have discounted earlier or monitored installation does not undo the stress and poor service already experienced.
4. Broader Issues
This is not just my experience—many customers online have reported similar problems with Lowe’s installation subcontractors and customer service. The root issue appears to be systemic inefficiencies in store operations and the behavior of subcontractors, which Lowe’s should address.
Conclusion
Lowe’s response fails to provide meaningful compensation or accountability for the issues I experienced or the hours writing the letter to them. I respectfully request that this rebuttal be added to my BBB complaint record so future customers are aware of these patterns.
Thank you for your time and for allowing me to clarify the impact of this situation.
Sincerely,
REMOVED
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2022, I paid Lowes over $26,000 for a window installation project. The project was sold to me as a standard replacement window job that would preserve my homes original cedar trim. However, the contract included full-frame removal, which I did not understand at the time. This triggered a different permit classification requiring nail-fin windows, yet Lowes ordered and installed block-fit windows, twice, neither time matching the permit.The 1st installation was halted after two front windows were installed and the subcontractor realized the windows were too small for the full-frame removal being performed. I asked Lowes to issue a corrected contract, but they never did. Lowes said in writing that they would cover the cost of new cedar trim, but the subcontractor asked me for payment directly, and I paid out of pocket.Lowes reordered windows but again submitted a permit change without informing me, then installed another set of non-compliant block-fit units. OSI QUAD Advanced, a hazardous, exterior-only sealant, was used inside my home during 2 installations on over 20 windows. The subcontractor stated during a call with Lowes Installation Support that he uses it on all Lowes jobs, inside and out. The product was also used improperly on the exterior and is eroding the bitumen wrap.Lowes denied responsibility for over a year. On May 5, 2025, they admitted in writing that OSI QUAD should not have been used indoors but blamed the subcontractor. Archived versions of their product listing before this date advertised it for exterior/interior windows: REMOVEDLowes has offered compensation, but it does not address the installation failures, product misuse, and ongoing noncompliance, and I still do not have the correct windows installed.This issue likely affects other homeowners who received similar installations from Lowes.
Business Response
Date: 07/02/2025
Better Business Bureau of REMOVEDand REMOVED
REMOVED
REMOVED

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 7/1/25 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowe's spoke to REMOVEDon 7/1/25, regarding their installation. We offered to resolve; however, REMOVEDdeclined our proposed resolution. We believe our offer was an amicable resolution to their complaint.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,
REMOVED.
Lowe's Executive Customer Relations
Office Hours: Monday-Friday 9:00am-6:00pm EST
Toll Free: REMOVED-693-7543
Direct: REMOVED

Customer Answer
Date: 07/06/2025

I am rejecting this response because:
Thank you for forwarding the response from Lowes Home Centers, LLC regarding my complaint (BBB ID #REMOVED. I am writing to state that their response is unsatisfactory and does not address the substance of the issues raised.
Lowes claims that they offered to resolve the matter and that I declined their proposal. This is misleading and incomplete. The proposed resolution failed to address key aspects of the complaint, including:
The continued installation of incorrect, nonnail-fin windows that do not comply with the permit filed by Lowes.
The documented use of OSI QUAD Advanced, a hazardous, solvent-based exterior sealant, applied inside my home on over 20 windows during both installations.
The subcontractors admission (made on a recorded call with Lowes Installation Support) that he regularly uses this product indoors on Lowes jobs.
Lowes responsibility for selecting the installer, ordering and supplying all materialsincluding the sealantand filing multiple, conflicting permits without my informed consent.
The fact that I still do not have a completed, code-compliant installation and have incurred over $50,000 in combined installation and remediation-related expenses.
Lowes own written admission (May 5, 2025) that the sealant was inappropriate for indoor use, while continuing to deflect responsibility onto the subcontractordespite having ordered the materials and directed the job.
No part of their response acknowledges these facts or proposes a meaningful resolution. Stating that they spoke to me and that I declined a vague offer is not a substitute for accountability, reimbursement, or corrective action.
I respectfully request that the BBB keep this complaint open and REMOVEDLowes response as unsatisfactory. I remain open to reviewing a revised resolution from Lowesprovided it addresses the issues documented in my complaint in full.

Business Response
Date: 07/09/2025
7/9/2025

Better Business Bureau of REMOVEDand REMOVED
REMOVED

Name: REMOVED
RE: Complaint REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 7/8/2025 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowes communicated with REMOVEDon 7/9/2025 via phone and email regarding their most recent communication with the BBB. It was advised that our resolution has been presented and that we believe our offers to resolve were an amicable resolution to their complaint. At this time, we consider the matter closed.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,

REMOVED.
Lowes Executive Customer Relations
Toll Free:REMOVED693 7594
Direct: REMOVED
Customer Answer
Date: 07/09/2025

I am rejecting this response because:
Thank you for providing the most recent response from Lowes Home Centers, LLC dated 7/10/2025. I respectfully submit the following rebuttal.
Lowes states that they communicated with me and now consider the matter closed. However, this does not reflect an actual resolution to the core issues presented in my complaint.
To clarify:
Lowes final offer consisted of two options, both conditional upon my signing a full release of claims:
For Lowes provider to complete the repairs using the existing, incorrect windows and then provide $3,200 in compensation after a release is signed; or
For Lowes to provide $9,000 in total compensation, with no further repairs or warranty, after transferring the permit to me so I could hire a third party to complete the job myself.
Neither option acknowledges or resolves:
The fact that the windows installedtwicedo not match the permit filed by Lowes and remain nonnail-fin, contrary to code requirements
The improper indoor use of OSI QUAD Advanced on over 20 windows, a product Lowes supplied, despite confirming on May 5, 2025, that it is not suitable for interior use
The subcontractors statement (to Lowes Installation Support, on a call I was on) that he routinely uses this sealant indoors on every Lowes job
The cost and burden now placed on me to correct these issues independently, totaling over $50,000 in unreimbursed installation, legal, and remediation expenses
Lowes has not offered to reorder proper windows, correct the contract discrepancies, or accept responsibility for material selection and oversight. Their offer is a limited payout in exchange for silencenot a good-faith resolution.
I respectfully ask that BBB REMOVEDthis complaint as unresolved and retain it in the public record. I remain open to a revised resolution from Lowes that addresses the full scope of installation failures, product misuse, and permit violations.
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have over $200 worth of items to return to Lowe’s that I bought on REMOVEDand no one knows how to refund my money back to my account since it was paid with Apple Pay!!!!!!!!!
- pressure washer
- extension cord
- broom
- additional broom handle
Business Response
Date: 08/29/2024
August 29, 2024

Better Business Bureau of Southern Piedmont and Western North Carolina
9719 Northeast Parkway, Suite 300
Matthews, NC 28105

Name: REMOVED
RE: Case #: REMOVED

Dear REMOVED

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your August 27, 2024, correspondence regarding a complaint that has been filed by REMOVED

We write to advise Lowe's spoke to REMOVED on August 29, 2024, regarding their refund. We offered to resolve; however, REMOVEDdeclined our proposed resolution. We believe our offer was an amicable resolution to their complaint.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,

REMOVED
Lowe's Executive Customer Relations
(REMOVED

Customer Answer
Date: 08/29/2024

I am rejecting this response because:

Lowes is holding my money hostage as I have proof that the merchandise was paid for - through a third party (REMOVEDI am asking Lowes to provide credit back to my card - as they have done with a prior REMOVEDtransaction too (REMOVED) - yet the executive liaison REMOVEDcould not account for that transaction!
I have also asked Lowe’s to pull the transaction receipt for both involved transactions - but Lowe’s said that is not possible……even though I have the exact date / time / and store location!
This is unacceptable!!
FYI - both REMOVEDstore receipts from Lowe’s were presented - yet Lowe’s is “holding hostage” my proof-of-purchase returns!
I have also filed a complaint with the REMOVED
Additionally, Lowes executive (“lower case!”) liaison department never acknowledged seeing the receipts from REMOVED!!
Business Response
Date: 09/04/2024
September 4, 2024

Better Business Bureau of Southern Piedmont and Western North Carolina
9719 Northeast Parkway, Suite 300
Matthews, NC 28105

Name: REMOVED
RE: Case #: REMOVED

Dear REMOVED

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your August 27, 2024, correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowe's spoke to REMOVEDon September 4, 2024, regarding their refund. We offered to resolve; however, REMOVEDdeclined our proposed resolution. We believe our offer was an amicable resolution to their complaint.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,

REMOVED
Lowe's Executive Customer Relations
REMOVED
Initial Complaint
Date:04/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Six months ago I purchased a refrigerator that was delivered defective. I have had a repairman come out and he told me the refrigerator is unrepairable. I have lost large amounts of food due to the refrigerator being defective.
Business Response
Date: 04/11/2024
Better Business Bureau of Southern Piedmont and REMOVED
REMOVED
REMOVED, REMOVED28105

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 4/9/2024 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowes communicated with REMOVEDon 4/9/24, via email regarding their repair related issue. It was advised we partnered with Assurant, the Administrator of the Lowe's Protection Plan, regarding their GE refrigerator. Assurant Lowe's Service Advantage Team will engage REMOVED;regarding the resolution. Lowe's and Assurant appreciate the opportunity to address their concern.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,

REMOVEDT
Lowes Executive Customer Relations
Toll Free: REMOVED693 7591
Direct: REMOVED
Initial Complaint
Date:04/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse and I have done business with Lowes for many years spending thousands and thousands of dollars. Since moving to REMOVED, October 2020, we have now changed the carpet on the second floor twice. We chose a gray carpet the first time that proved to be depressing and too thick to vacuum so we opted to replace it. This particular carpet order was placed at the REMOVEDLowes store here in REMOVEDnot far from our home. Lowes subcontracted said company to work in our home. I called Lowes and the flooring associate I spoke with said "someone will call you." That never happened. Since REMOVEDServices caused me to have to do part of their job and damaged some new paint in our home, they are responsible. It was their employees who not only treated me badly, but failed to perform the contracted labor.On March 29, Lowes sent REMOVEDServices to our home to replace the gray carpet. Two men that appeared to be Hispanic showed up and stated that they drove from REMOVED, Indiania to get to our home; approximately a two-hour drive one way. The Van did not appear to be in good condition nor was the vacuum cleaner they brought; it was cracked.Of the two men, one did not speak much English at all and the other had to act as an interpreter. The one that did not speak English was very sick seemingly with flu like symptoms. This concerned me right away. The two men worked slowly but steadily. I gave them beverages to drink and some cookies to eat. At around 1:pm I asked them if they were going to take a lunch break and I was told they cannot; they must finish the job. I gave them some cookies which they seemed to be glad to get. I also gave the sick one some Tylenol. He was sweaty, coughing and appeared to be weak. No doubt desperate for a pay check. I felt sorry for them. I went to my desk downstairs and wrote out checks for $50.00 each I was going to give them as a tip. I also had a mirrored chest we paid $600.00 for from Pier One before they went out of business that is in excellent condition. We are planning to move in two years and are not going to be taking it with us. It is mirrored and heavy and we don't believe it will travel well to REMOVEDwhere we plan to move. I gave that chest to them as a gift. I asked them at about 3:pm what was their estimated finish time because they were moving rather slowly. I was told they might be finished by 6:pm. They arrived somewhere around 11:am approximately. They took all the door off the hinges; removed the hinge pins, took all of the drawers out of the dressers and chests and when finished did not install them back properly. They scuffed up the newly painted white trim on the door casings from moving carpet rolls and did not clean up the carpet fibers as a result of cutting and stretching the carpet. They left an enormous amount behind. When I asked them to clean up the carpet fibers, they became very hostile and yelled at me. I in turn told them it was part of their job. I got out my own vacuum and began getting up the carpet fibers. There was an entire trash can full by the time I was done. I had to finished replacing the door hinge pins and will not have to rehire the painter to touch up the scuff marks on the trim work they damaged. Additionally, when they started work, I told them that if there are any carpet pieces not used, I wanted to keep them. We paid for it and I they belong to us and, if needed, could be used to patch up a spot of carpet if a spill or accident occurs. They chose to stuff all the carpet remnants inside the van. I got inside the van myself and took them out. This did not make them happy at all. The one who did not speak English got on the phone and was said to have been calling his boss because I demanded they clean up the job site; the mess they made. I was not allowed to speak to the "supervisor" and the conversation was performed in Spanish that I could not understand. The two men then removed the chest from the VanI had given them and stated "I don't want anything from you Mother REMOVED." Then they left. When they departed, there were carpet fibers all over our driveway and front yard. By this time, my spouse had come home and witnessed their uncivilized behavior.In all honestly, I was very kind to these two men. All I asked them to do was finish their job which they refused. REMOVED, my spouse and I are asking that Lowes compensate us for doing part of the job for the workers that failed to complete the job they were hired to do and for the damage to our painted trim. We are also concerned about the possibility of being exposed to COVID and/or Flu. I am immunocompromised already and did not need a sick person coming to my home. He also did not wear a mask. I am concerned that I am immunocompromised and if the people the company are hiring are desparate migrants, here legally or not, they are taking advantage of these people and also placing customers at risk to being exposed to diseases that some people may or may not be vaccinated against. So, this is a very complex issue. Also, I am a disabled Navy Veteran with neurological issues and working to clean up after the crew was very hard on me and I will have to see my doctor. The photos I have taken will not upload on your system after many attempts. Please contact me for photos. I will be glad to provide. Sincerely,REMOVED/REMOVEDor REMOVED
Business Response
Date: 04/08/2024
Better Business Bureau of Southern Piedmont and REMOVED
REMOVED
REMOVED, REMOVED28105

Name: REMOVED
RE: Complaint ID: REMOVED
REMOVED="" style="color: rgb(0, 0, 0); font-family: arial; font-size: 16px;">
Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 4/1/24 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowe's spoke to REMOVEDon 4/2/24, regarding their Installation workmanship concerns. We offered to resolve; however, REMOVEDdeclined our proposed resolution. We believe our offer was an amicable resolution to their complaint.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,
REMOVED
Lowe's Executive Customer Relations
Toll-Free:REMOVED
Direct: REMOVED
Initial Complaint
Date:03/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am customer of REMOVEDstore REMOVEDI purchased a high quality carpet.I am satisfied with the product.The installation was ok but H3431363233REMOVED38343234H pros did not finish the job.H3431363233REMOVED38343234H and H3431363233REMOVED38343234H pros sent over two installers both from south of the border.The first installation I suspected that one was undocumented.Every thing had to be translated.The other installer could speak fair English.The helper looked at his phone constantly and did not do much. They did not finish the job.They left and I made a call to H3431363233REMOVED38343234H executive CS.The REMOVEDwas profesional and courteous.He said he would send in a order to finish the job.I requested he send American installers and requested not to send suspicious characters to my house,he agreed.When the installers came back to finish the job it was the same two installers, questionable installers.I ask for their immigration documents,They offered I.Ds.I insisted on the documents.The installer called me a racist.I kicked him off my property and made a complaint to H3431363233REMOVED38343234H executive REMOVED. I called the REMOVEDhe said H3431363233REMOVED38343234H Pros would not be back to finish the job.As a H3431363233REMOVED38343234H rep he was authorized to offer me 500.00$ from H3431363233REMOVED38343234H to finish the job.There was a major caveat.If I accepted the compensation/ bribe I could not make a complaint to any online H363137REMOVED3238313831H complaint blogs or other complaint blogs.This brings me to my opinion.H3431363233REMOVED38343234H and H3431363233REMOVED38343234H pros are enablers to the invaders to this country.The installers did not call to say they were on their way,They had no external Identifcation.Their truck had no H3431363233REMOVED38343234H brand on it.As I said my opinion.H3431363233REMOVED38343234H takes the chance and so do you if you let possible undocumented workers in your house.Our country is under attack from within.I urge you to get complete documentation and government ID FROM REMOVEDif you suspect the installers are not American.I feel H3431363233REMOVED38343234H is looking for the cheapest labor they can get.Invaders will do it and send the money back to their own country all the while they are getting free money,debt cards and free medical from public ,government, and REMOVEDmedical facilities.This is all documented through government and national news services.Don&#REMOVED;t use H3431363233REMOVED38343234H installation services unless you vet the companies policies.Then keep your head on a swivel when their in your house or on your property. M.M.
Business Response
Date: 03/11/2024
March 11, 2024

Better Business Bureau of Southern Piedmont and REMOVED
REMOVED300
REMOVED, REMOVED28105

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your March 8, 2024 correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowe's spoke to REMOVED;on March 8, 2024, regarding their Carpet Installation. We offered to resolve by a financial offer, however, REMOVEDdeclined our proposed resolution. We believe our offer was an amicable resolution to their complaint.

Lowe's appreciates the opportunity to address this matter.Please do not hesitate to contact me if I can be of further assistance.

Sincerely,
REMOVED
Lowes Executive Customer Relations
REMOVED="">Toll Free: REMOVED693 7551
Direct: REMOVED
Customer Answer
Date: 03/12/2024

I am rejecting this response because:However,if Lowes omits all 1st amendment rights infringement and deletes all language trying to buy my right to complain (I'M A REMOVEDMILITARY REMOVEDERA VETERAN) I fought for all REMOVEDrights against communism to preserve the democracy and republic.I will accept that Lowes refund all the money I spent to purchase the proper installation and carpet.I feel this proposal is fair for REMOVEDand AGREVATION LOWES HAS CREATED THROUGH THEIR MISCOMMUNICATIONS AND INSULTING WAY THEY THINK THEY CAN BUY AN AMERICAN VETERAN AND PATRIOT
RESPECTFULLY, REMOVED,US NAVY VETERAN

Business Response
Date: 03/15/2024
March 15, 2024

Better Business Bureau of Southern Piedmont and REMOVED
REMOVED300
REMOVED, REMOVED28105

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your March 15, 2024correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowes communicated with REMOVEDon March 15, 2024 via phone and email regarding their most recent communication with the BBB. It was advised our office will continue to work with REMOVEDtoward a resolution.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,
REMOVED
Lowes Executive Customer Relations
REMOVED="">Toll Free: REMOVED693 7551
Direct: REMOVED
Customer Answer
Date: 03/15/2024

I am rejecting this response because:Lowes exploits the 1st amendment through bribery.This isn't the first time. They tried the same tactic in 2022 when their services left us with no kitchen for 5 months it was delay after delay through their miscommunication and blame on each department and their independent contractors involved in the contract.They offered me 2000.00$ off of approximately a 11,000$ contract.I refused for the same reason of 1st amendment manipulation bribe to not get BBB involved or any other complaints platform.Lowes throws money at problems instead of trying to fix the communication breakdown.There are now thousands and thousands of complaints involving Lowes companies.My complaint will not be the last.It goes to show Lowes has a moral compass problem thinking bribe money settles everything that's wrong with Lowes and its leadership.
REMOVED,REMOVEDera veteran and Constitutional patriot

Business Response
Date: 03/20/2024
March 20, 2024

Better Business Bureau of Southern Piedmont and REMOVED
REMOVED300
REMOVED, REMOVED28105

Name: REMOVED
RE: Complaint ID: REMOVED

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your March 20,2024, correspondence regarding a complaint that has been filed by REMOVED.

We write to advise Lowes communicated with REMOVEDon March 20, 2024 via email regarding their most recent communication with the BBB. It was advised our office will continue to work with REMOVEDtoward a resolution.

Lowe's appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance.

Sincerely,
REMOVED
Lowes Executive Customer Relations
REMOVED="">Toll Free: REMOVED693 7551
Direct: REMOVED
Initial Complaint
Date:10/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a refrigerator from Lowe's online in September 2023. Refrigerator was returned a few days later and picked up from my home. We have been waiting for refund since September 24, 2023. I have made countless phone calls and visits to the store in an attempt to have my money refunded. Lowes has promised resolution for over a month but I still do not have money $1729 refunded and interest is accruing on my credit card for an item I do not have in my home. On Saturday, Oct. 28th I was promised to have a refund card sent to my address after calling a speaking to a 3rd supervisor. She promised to call on Monday, Oct. 30th with a tracking number from REMOVEDAs with every promise made over the last month, no call, no tracking number, and no refund card. Nobody at Lowes can figure out where my money is or why a refund has yet to be issued. I have receipts for refund and appeasement but no money!
Business Response
Date: 11/01/2023
11/01/23

Better Business Bureau of Southern Piedmont and REMOVED
REMOVED

Name: REMOVED
RE: Case #:20803534

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 11/01/23 correspondence regarding a complaint that has been filed by REMOVED

Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with REMOVEDto address their concern.

Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

Sincerely,
Casi W.
Lowes Executive Customer Relations
REMOVED
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a REMOVEDRefrigerator from Lowes, REMOVED, REMOVEDon 2/18/2023. The unit has completely died as of 10/30/2023. Lowes is refusing to honor the warranty and told me to contact REMOVED, which I did and REMOVEDtells me that Lowes is looking for a service provider. Meanwhile all the food is spoiling since the refrigerator is no longer cooling. Warranty states repair or replacement during 12months from purchase.
Business Response
Date: 11/01/2023
11/01/2023

Better Business Bureau of Southern Piedmont and REMOVED
REMOVED

Name: REMOVED
RE: Case #: 20805000

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 11/01/2023 correspondence regarding a complaint that has been filed by REMOVED

Lowes has begun an investigation of the facts and claims set forth per your correspondence and with REMOVEDto address their concern.

Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

Sincerely,
REMOVED
Lowes Executive Customer Relations
REMOVED
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of claim 10/14/23. It was closed out on the same day. The company that Lowes sent out to check the washer advised it was overused. I use my washer at least 3 times a week. This is why I purchased a good washer and a protections plan. I found out today REMOVED, because I hadn't heard from the company that they had sent out or from Lowes protection Assurant. I've never been treated this way. After complaining they said they are sending another company out to check it tomorrow. The first company they sent, that I have attached the invoice gave the part I need for the washer. They should just order the part and fix my washer. I feel like this is a scam. A lame excuse to try and get out of me utilizing my protection plan. It's just sad and their reasoning is ludicrous. Taking off another day from work to just have another repair company come out and not repair it just to see if I used the washer too much to see if they can deny me again. This washer was purchased on or about 07/01/2022 and plan is in effect until REMOVED. I shouldn't have to go through all of these hoops and I'm still without a washer for my kids.
Business Response
Date: 11/01/2023
11/01/23

Better Business Bureau of Southern Piedmont and REMOVED
REMOVED

Name: REMOVED
RE: Case #:20804632

Dear REMOVED:

Thank you for giving Lowe's an opportunity to respond to your letter.

I am in receipt of your 11/01/23 correspondence regarding a complaint that has been filed by REMOVED

Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with REMOVEDto address their concern.

Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

Sincerely,
REMOVED
Lowes Executive Customer Relations
REMOVED

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