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Business Profile

Pest Control Services

Killingsworth Environmental
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for a service I did not authorize through the email, I tried to contact them, no response, tried to leave a message, it said the mailbox was full. The bill is attached.

    Business Response

    Date: 06/05/2023

    Account has been cancelled in full as of 6/5/2023. Balances have been removed from the account as well. 

    Customer Answer

    Date: 06/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/02/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my services for Killingsworth and I have not been able to get anyone to answer the phone in order to cancel. i am requesting a refund of services paid since November 2022.

    Business Response

    Date: 02/02/2023

    Confirmed with customer accounts has been cancelled. Processing Refund of $196 for December and ****************.

    Customer Answer

    Date: 02/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Killingsworth to assist in removing a rather large wasps nest in the eave on the side of our house. After providing pictures and discussing the request and where the nest was, they stated they could take care of it. The technician arrived on the scheduled day and stated he would spray the nest, and to wait at least 10 days to call if activity resumed at the nest to get a follow-up treatment on it. The attached report states that as well. Activity did resume at what was left of the nest beyond 10 days. I emailed Killingsworth to request an additional treatment due to the resumed activity. I did not get a response. I continued to email Killingsworth, to both their contact email on their website and to the rep I spoke with informing them of the activity. Again, I did not get a response. As time went on, I emailed again with the same request. Again I did not get a response at all. I called as well recently, only got their voicemail, and stated this was unacceptable, and requested either they come remove the nest, which activity still persists, or provide a refund. I have yet to receive any kind of response from Killingsworth at all.At this time I am requesting a full refund of the $200.00 for the service. It did not take care of the nest, and has remained intact with wasp activity. I do not want them to return to my house.

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