Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION: Contract dated 6/23/********** PAID: New home construction, termite bond negotiated between builder and provider, cost rolled into cost of new ************* COMMITMENT: Annual termite inspections paid for by homeowner; repair/removal/treatment of any termites; any necessary re-treatment will be performed by Business at no additional cost to homeowner; all repairs required to the premises will be made by the Business to an amount not to exceed $1,000,000.NATURE OF DISPUTE: *****/Killingsworth obtained the rights to my contract and refuses to honor it. After *****/Killingsworth obtained the rights to my contract they performed one annual inspection according to the contract, which I paid for according to the terms of the contract. The subsequent year (2024), *****/Killingsworth did not contact me (homeowner) to schedule an annual inspection. As a result, I contacted *****/Killingsworth to request an annual inspection. *****/Killingsworth receptionist (Suzzy) would not discuss why *****/Killingsworth did not contact me to schedule an annual inspection, and instead stated that my service had expired and was terminated. Receptionist Suzzy was rude and argumentive; stated I needed to pay upwards of $500 for another treatment, while not addressing the coverages stated in my contract. Receptionist Suzzy also refused to address why my contract was terminated/expired. I asked to speak with someone with authority who could address my questions and concerns. She promised that Supervisor ******* would contact me. I have received no further contact from *****/************************* EXPECTATION: Honor the contract. Provide annual inspections which I (the homeowner) will pay for. Provide coverage, at no additional expense, which includes re-treatments if necessary, and repair of any damage if necessary up to a cost of $1,000,000. Finally, be nice.

  

  Business Response

  Date: 11/06/2024

  ******* ****** Director of Sales spoke with customer - issue has been communicated and resolved regarding warranty.

  Customer Answer

  Date: 11/07/2024

   
  I am rejecting this response because:
  
  Anticimex Carolinas (includes subsidiaries Clarks Termite & Pest Control, Killingsworth Environmental, and, Strand Termite & Pest Control) operates in a deceptive manner.  Their customer contracts regarding ********************** protection highlight ongoing inspections and a protective bond of up to $1,000,000 to repair infestation damage.  The contract only requires the customer to maintain (and of course pay for) annual inspections.  No mention of additional needed re-treatments.  The deception is centered in their contract clause that gives them the right to change the terms of the contract after 12 months.  Never was this discussed or made clear what it entails.  In my case Anticimex terminated my contract without notification, and,only after I contacted them for an explanation, did they offer to reinstate my service for an additional re-treatment charge of five hundred dollars ($500).  My home is less than five years old.  After subsequent discussions with Anticimex I was offered a reduced re-treatment fee of $375; however, Anticimex also required annual inspections at an increased cost of $348, approximately double the price of the initial contract.  And of course,the new contract gives Anticimex the exclusive right to change the terms of the agreement after 12 months.  Anticimex also makes the cancellation process difficult and more expensive should the customer choose to opt out.  Quite a learning process.  You cannot trust these people.  Check out DIY Pest Control online.  You can do this yourself for a lot less money, and no contracts.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Killingsworth Environmental sent a renewal notice to me, for terminate inspection of my home in November 2023. My home was due for inspection in April 2024. The company accepted by contract renewal payment and to date has not provided any services . Furthermore, the company has not responded to my emails requesting service.

  

  Business Response

  Date: 08/15/2024

  Called customer and got customer on the schedule and will apply payment previously made to this visit. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Killingsworth Environmental Services did not come out regularly to treat my lawn. I prepaid for a nine-application plan for the year. I verified after many calls they only did seven. I escalated and was directed to their parent company, **************************************, and was promised a refund for the missing two services. I have never received it. I have sent her numerous emails, called the local GM (*********************) and have received no return calls/emails. I even wrote the President of the US ************** **************** but never heard back.

  

  Business Response

  Date: 08/08/2024

  A refund of $116.74 is being issued back to the credit card on file. ************* prepaid for an 8-step lawn program, not nine. We did 7 out of the 8 services because ************* told us not to do the 8th and final service in December of 2023. 

  Customer Answer

  Date: 08/20/2024

   
  I am rejecting this response because:

   

  I actually paid for a nine treatment plan and they only did seven.  I am owed for two missing treatments not one  Additionally, they never provided the refund of $116.74 they reference below.

   

  How do I get at least that one and pursue the missing one?

   

   

   

  *********************
  *************************************************
  
  
  

  
  

  

  Business Response

  Date: 08/20/2024

  The refund check of $116.74 was issued and mailed on 8/16/24 so it should arrive to ************* any day now. I have also attached the ******************* agreement that ************* signed that clearly shows that the Warm Plus package has been selected and clearly shows that it includes 8 visits(page 2). ************* is mistaken about the number of services that he signed up for. Once again, ************* told us NOT to perform the last scheduled service in December of 2023 claiming that it was too late in the year to perform it. 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Killingsworth Environmental Pest Control regarding their unsatisfactory service and incorrect billing practices.Details of the Complaint:1.Service Schedule and Frequency: Killingsworth has not been performing the lawn care services as per the recommended schedule and frequency. Despite the agreed-upon schedule, my lawn has not been serviced as expected.2.Incorrect Billing: I was billed for a service that was rescheduled on July 2nd, but no service was provided in July. This incorrect billing is unacceptable, and I have attached evidence to support my claim.3.Lack of Response: I have made multiple attempts to contact Killingsworth to resolve these issues, but I have not received any response. This lack of communication is highly unprofessional.Request for Resolution:I request that Killingsworth:Contact me immediately to address these issues.Correct the billing error and provide a refund for the service that was not performed in July.Ensure that my lawn is serviced according to the schedule described in columns B and C of the attached workbook.I hope that the BBB can assist in resolving this matter promptly. Thank you for your attention to this complaint.Sincerely,****** ****

  

  Business Response

  Date: 08/07/2024

  I have left a voice mail as well as emailed Mr ****** in regard to this submission. The lawn service in question was actually performed by the technician on 7/2/24 per my conversation with him. The reschedule notice did not get to the tech on time so the service was performed. On 7/25/24, we processed a credit card reversal of $111.75 per Mr ******** request. 

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last year, *********** Control was purchased by Killingsworth Environmental. Communication of the quarterly services has drastically reduced. I had one full service by Killingsworth (****, I believe was the technician). He performed Pest Control, but did not perform any terminte control. He said that Killingsworth did an annual inspection and my bait-traps would no longer be used. I had pre-paid for this service and Killingsworth was a little late in showing up. The second service was unannounced. I never got a text the business day prior. The tech shows up and deals with my spouse. For the record, my spouse does not manage the pest control. The tech inquired about coming into the house and my spouse she declines saying everything is OK. Again, no written or emailed bill. I called Killingsworth to discuss my concerns. Basically, I talk to a Termite Control Manager who would send my complaint over to a Pest Control Manager. I was assured that someone would call me. Never happened. I also explained that I am NOT paying for a service that was 30 days early. It was understood that the Pest Control Service was early.On 10/3/2023, I received a bill for services that were not fully rendered. I don't know what my Termite Program looks like. I never got a full Pest Control. And I'm still dealing with promises that someone will return my call. RESOLUTION: I am willing to pay $44.89 for the last sub-par service. I also want to cancel any future service. There is NOT a contract with Killingsworth that I have ever signed. Hence, let's settle up for one partial service and close the account.

  

  Business Response

  Date: 10/04/2023

  Account has been closed effective 10/3/2023. Payment will be collected for August invoice for pest control, remaining balance will be written off account. 

  Customer Answer

  Date: 10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  I have mailed a personal check (#****) in the amount of $44.89 for the Pest Control Services on 4 Oct 2023.  
  
  Thank you. 
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called 8/24/2023 to cancel service. Was told by ****** that 30 day notice was required and that my service would cancel 9/30/2023. I called on 9/20/2023 to schedule one more service before the end of my service period (service scheduled for 9/27/2023). Was verified with the person that I spoke with that service was indeed ending on 9/30/2023. ********/22/2023 they have billed me for another month and ******** informed me that my service will actually cancel in October. Absolutely not. I want a refund of that payment and for my service to end on 9/30/2023 as agreed.

  

  Business Response

  Date: 09/25/2023

  I have reviewed and confirmed on the account, the pest service is cancelled effective 9/30/2023. We are processing refund for payment on 9/22 for $69.58, please allow for a couple days of processing.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Killingsworth when I moved into the home I'm currently in. It is an older home and I did have some issues in the beginning. I made my payments on a yearly basis although it's only been a few years now. I did not realize it but in July I got a statement and paid $400.82. I got another statement in August and made a payment of $53.41 then in September when I got my next statement it told me to pay for my yearly service so I made another payment not remembering the one I had made in July of $640.92. Then for the next 3 or 4 days I still got another email from them telling me that I was past due my services were on hold. I attempted to call the company and spoke with the woman who said she was having a very difficult time trying to get in touch with me she said she was going to look over everything and she realized that I had made overpayments she offered to pay me $198 back that was overpaid. After speaking with her I decided to look at my account with them and I realize that they haven't serviced the home since January of this year. The woman I spoke with told me she was going to call me back as soon as she talked to the billing department cuz she realized that this was all a billing issue she never called me back so the next day I called again basically I told him I just really wanted to cancel my service and make sure that I don't get any more statements and no more bills from them. The woman I talked to Connected me to a voicemail I left a message and I did not receive a phone call back. I'm just a little upset over the fact that they have not serviced my home since January of this year and they are not helping me to cancel the account or possibly even get back a small portion of the money that I've paid out to them.

  

  Business Response

  Date: 09/15/2023

  Followed up through retention department, refunded the customer $160.23 to card on file. Also scheduled services for 9/25/2023.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted killings worth on 07/18 with a written cancellation notice. No reply, I then received a notice that I had been charged for service. I contacted them again on 08/09 . As of today no response to the request for cancellation. 2nd notice was sent to 2 email addresses.

  

  Business Response

  Date: 08/21/2023

  Customers account ****** - has been cancelled in full. No more charges will continue on the account. Effective 8/21/2023.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 I contacted Killingsworth for Mosquito treatment and signed the necessary paperwork, which vaguely stated that they would perform 8 treatments within the next 12 months (Clearly excluding winter when there are no mosquitos). I received a treatment once in April, the 4th, after which I was billed for. The technician spent at most 5 minutes on my property and it was not effective.Second treatment was May 25th, 6 weeks later (Treatment should be every 3-4 weeks as the pesticides degrade over that time). This technician didn't even enter my back yard.Third treatment was scheduled for June 25th, which was a no-show. No communication. I called on July 1 and was told it rained so they didn't come. Next service was scheduled July 25th, two months after the last treatment. I said it was unacceptable, so they scheduled for the 7th. On the 7th someone came to my house, rang the doorbell and left (I was not home). No communication. I called AGAIN to voice my frustration and they said they would come on the 12th. I get a text they are cancelling that day.I call back YET AGAIN and someone finally came, but again, not effective.I called and told them I need to cancel. I get zero communication, and the treatment doesn't work, and the technicians don't do a proper job. I now have a bill for $342 to cancel, since it's within 12 months of signing. The contract provides NO detail about what the mosquito service entails, and I am told the contract is to hold them accountable. However, it doesn't say what they're actually responsible.I am also now told they can send a manager to see if my property in not a candidate for mosquito treatment. If there was a chance the treatment would not be effective, this should have been done BEFORE I have paid for multiple treatments. The only resolution I am offered is that they can come weekly. This is NOT acceptable to have a weekly guest, and given the track record, is not reliable.

  

  Business Response

  Date: 08/17/2023

  Reviewed account notes, contact customer via email to cancel mosquito, keep termite and proceed from there. We will resolve any billing/contract disagreement.

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  They have agreed to cancel the remining **************** balance.
  
  Thank you. 
  

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like this business to cancel my service as I have requested, since April 2023. They are not returning my calls and have not responded to my email request to cancel my service.

  

  Business Response

  Date: 07/13/2023

  After reviewing account, the email customer sent wasn't in our file.  Resolution: we will clear the customers balance owed of $132.54

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.