Complaints

This profile includes complaints for Adam & Eve's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adam & Eve has 10 locations, listed below.

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• 

  Adam & Eve

  302 Meadowlands Dr Hillsborough, NC 27278-8502

• 

  Adam & Eve

  PO Box 8845 Chapel Hill, NC 27515-8845

• 

  Adam & Eve

  856 Gulley Dr Clayton, NC 27520-2189

• 

  Adam & Eve

  8629 Glenwood Ave Raleigh, NC 27617-7417

• 

  Adam & Eve

  255 N Equity Dr STE D Smithfield, NC 27577-6054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a charge on my Chime Credit card for about $55 in your store in ********, **. I have never our based anything from any of your stores. I filed a dispute with my credit card. They tell e that it doesn't qualify for temp credit. They also said I wasn't liable for the charges during the time it's in dispute. That can take up to ****************************************************************************** full. I believe it would be better for you to agree with my dispute immediately so that there aren't any interest charges for you to pay me. I've never made a purchase in one of your stores. His much more plainly must I put it? I'm NOT the kind to buy your products. Never ***** never will be. Please give me my money back. The transaction was add on June 1st 2025 for $55 and some change at 6 something pm.

  Business Response

  Date: 07/24/2025

  The retail stores are privately owned franchises and handle their own disputes individually.  Since the customer has filed a dispute with the card company, it has now became a legal matter between the card company and the individual store.  The store will be able to provide all of the necessary information to the card company for them to make their decision.  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to place an order two separate times just for them to be canceled and my money withheld. They claimed they didnt have proper payment, yet the money was no longer in my account. When I tried to have my fianc place the order, his card thought it was fraud.

  Business Response

  Date: 06/16/2025

  Unfortunately, we were not able to process your orders as we could not get payment for your orders.
  
  
  Your orders have been canceled and you will need to replace your orders using the correct information for billing and shipping.
  
  
  As the orders did not ship, you have not been charged. You may see pending authorizations in the amount of the orders that will usually fall off in 3-5 business days, you may need to contact your bank on their policy for pending authorizations.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i brought and *** toy item on 5/9/25 the order # is ***********.. i haven't recieved the item.. there is no email or phone # to reach anyone.. i spent.. ***** on this item.. either refund or the item i purchase.. can you please help resolve this situation thank you..

  Business Response

  Date: 06/02/2025

  That item is still on backorder with a current estimated in-stock date of 06/07/25 .
  This date is subject to change based on information provided to us by our vendor. Also, as the item has not been shipped, your credit card has not been charged.
  If you do not wish to wait for the item, we can cancel the backordered item.
  
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and triple checked the address was correct on my Apple Pay that i used. When i got the order processing email i saw they had overrode the address to a previous one on the account. I immediately reached out and they refused to cancel or reroute the package saying it was my fault. I checked my Apple Pay again to make sure the delivery address was correct when i placed the order and it was.

  Business Response

  Date: 04/21/2025

  We apologize the customer's order is shipping to the wrong address.  We have advised our warehouse to stop the package from shipping which will cancel the order.  Once the order has been canceled, a refund will be issued to the customer.  We apologize for any inconvenience.  The customer will receive an email within 48 hours notifying that the order has been canceled and the refund has been issued.  Please allow 3-5 business days for the refund to appear with the original payment method.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a defective toy from *********** and I either want money back or exchange I should not have to lose money simply because they have phobias of retured toys that don't work properly because of defective designs.l this order was purchased in store in *********** mich.

  Business Response

  Date: 04/01/2025

  The retail stores are privately owned franchises with their own return policies, in which case, most all sales are final.  The only thing the website can do with items purchased from a retail store is replace a defective **** & Eve branded product with the same or similar item once it has been returned to us.  If the customer has a defective **** & Eve branded product, they may return it to **************** PO Box 8200 Dept. R Hillsborough, ** ***** for a replacement of the same or similar item.  If they are using a carrier other than ***** the return can be sent to **************** *************************************************  We just ask that the customer includes with their returned item, a piece of paper with their name, complete address including zip code and the item they are returning.  We also recommend that the customer insures the package and gets a tracking number from the shipper to  verify that we received their returned item.  Once the item is received, we will be more than happy to ship the replacement item to the customer.

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with **** and Eve and paid for expedited shipping. The delivery date passed and I was curious as to why; I created an account (only used guest to place the order) and my order was cancelled with zero notification. I went to online chat and they said my account was cancelled because I had an order dispute from prior. I told them they were mistaken and they declined to really care or continue with the order, they also said they they dont send notices for closed accounts either. Customer support was extremely rude and the business tactics are questionable.

  Business Response

  Date: 03/27/2025

  We apologize for any inconvenience.  The account was closed in 2012 due to the customer threatening to dispute a charge.  As the customer never disputed, we have re-opened the account and processed the order with complimentary next day shipping so the customer will receive the order tomorrow.  I have forwarded the customers interaction with the agent to the agent's direct supervisor for any coaching, training or disciplinary action that may be warranted.  The customers new order total is $113.17.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an item and got a free item from **** and Eve. For some reason it overrode the address I typed in with an old address and now that package is being sent there to the old address. I called before the estimated shipping date and they said it had already been sent (3 days early) now both parties are telling me Im out of luck. **** and **** customer service representative on the phone was very very rude, short with me and hung up on me. I just want a solution because thats a lot of money to be thrown out and never get back.

  Business Response

  Date: 03/24/2025

  We apologize the customer had an issue with one of our agents.  I have forwarded the customer's concern to the agents direct Supervisor for any coaching, training or disciplinary action that may be warranted.  We are also reshipping the customer's package to the address provided in this complaint.  The customer should receive their package within 3-5 business days.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business on several occasions to resolve and they keep telling me that the case is out of their hands and there's nothing they can do. They lost a product and haven't received any payment regarding the product. When they actually been paid twice. One payment was the ORIGINAL payment from ******. The second payment was from *** for loss claim. They refuse to give me information regarding my refund which was paid by ***.

  Business Response

  Date: 03/24/2025

  We apologize this customer had issues with his order being delivered via UPS.  We have refunded the customer in full and they can expect to receive their refund with their original payment method within 3-5 business days.

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the website on 2/24/25. The order didnt get fulfilled and I called to ask why they said I disputed the last order and I am banned from their platform.I never disputed the last order and I called the bank to check. The amount has been deducted from my account.The supervisor ******* ****** refused to listen to anything I was saying while yelling calling me a fraud.I need an explanation of why I am being banned because I am suspecting that its due to my name.

  Business Response

  Date: 03/06/2025

  We apologize for any inconvenience.  Unfortunately, we received information that could not be verified regarding the customer's account.  In order to protect the customer and our company, the account was temporarily closed until we received clarification.  Since the customer has reached out, we were able to investigate further and have re-opened the customer's account.  The previous order has been canceled and the customer would need to replace the order online.  For the inconvenience, the customer can use the promotional code ****** to receive 50% off of one eligible item, free standard shipping and a free gift.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 products from the website, paid for "rush" processing, and *** Overnight delivery with a promised delivery date of the next day (2/21) before hitting the submit button. I placed my order at 9:49 AM EST, well before their 4:15 PM deadline for overnight delivery. I never received a shipment confirmation, so I was worried something was wrong. I had to chat with customer service. She was extremely rude and unwilling to help. They tried to blame the weather, but they hadn't even created a shipping label yet. They finally gave me a tracking number (which was useless because *** didn't even recognize it in their system yet) and said if I didn't receive it today (2/21), to come back for a refund on the shipping. She said there was still a chance it would make it. As of 6:15 PM on 2/21, *** still doesn't have the items in their possession, but the new customer service ***** I spoke to today blamed the weather again. It hasn't even left their warehouse and they are blaming ***. In the order confirmation email, it says delivery by today. The first ***** took no notes. The second ***** didn't believe my story and also refused to refund my shipping. I offered to send them a screenshot of the conversation from yesterday, but they said they can't accept it. Absolutely the worst customer service I have ever encountered. They refused to refund my money even though they hadn't shipped my items as agreed to per their shipping policies and notification before I submitted my order. Their catch all statement under shipping policies basically says, they don't have to ship your stuff on time, and it can be for any reason they want to use.

  Business Response

  Date: 02/24/2025

  We apologize the customer's order did not get picked up by *** on time due to the snow and wintry weather in ************** on 02/20.  We have refunded the customer's shipping fees in the amount of $29.57.  I have also forwarded the interactions the customer had with the chat agents to their direct Supervisors for coaching, training and any disciplinary actions that may be warranted.  According to *** tracking, the customer's order is out for delivery today.  As stated in the chat, the customer can refuse the package with the *** driver and upon return of the merchandise, we will refund the customer for the merchandise.