Reviews
This profile includes reviews for Adam and Eve's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 44 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLillian G
Date: 09/25/2025
1 starSo I had made an order for a new ******** and waited around a week before my delivery was marked as delivered. But nothing ever showed up at my home and I asked both my neighbors and post office if they received my package which they did not. Ive tried calling customer service but they just kept telling me it was marked as delivered. Im really disappointed that I didnt get to receive my items more than the money I wasted.
Adam and Eve
Date: 09/26/2025
We apologize the customer did not receive their order as tracking indicates. We have emailed the customer to verify that the shipping address on the order is correct. Once the customer confirms the address is correct or provides a corrected address, we will be more than happy to reship the order to the customer.Review fromGabrielle B
Date: 08/18/2025
1 starMy husband and I used to be frequent customers at this location, and each time we spent a couple of hundred dollars. After this last visit, a little over a week ago, we will absolutely not be back We had a horrible interaction with ******* We spent ~$200 on a toy that turned out to be defective. While I contacted *** about it, my husband called this store and spoke with ******* asking what could be done. She had the audacity to respond with, "just use your hand". The level of sarcasm and insincerity was disturbing, especially because we spent $200 on a product that does not work. This level of customer service is unacceptable, especially given the cost of the item and our history as loyal customers. Selenas attitude and complete lack of professionalism have completely eroded our trust and desire to purchase from this location again. What's worse is that this location provided an automated response to my ****** review, providing an email to reach out to. Almost a week later, and still no response when I reached out using the email address. They truly have no regard for their customers.Adam and Eve
Date: 08/19/2025
We apologize the customer had a bad experience at one of the privately owned franchised retail stores. I have forwarded this review to our Franchise Team to investigate the matter further. Ultimately, it will be up to the owner of the location to provide coaching, training and any disciplinary action deemed necessary.Review fromFaith E
Date: 07/07/2025
1 starI had a very disappointing experience with the customer service agent I spoke with. From the beginning of the interaction, the agent was rude and dismissive. Every time I tried to explain my issue, they kept interrupting me and speaking over me, which made it incredibly difficult to communicate or feel heard. They seemed impatient and kept yelling at me.Adam and Eve
Date: 07/09/2025
We apologize you had an issue with one of our agents. I have forwarded your concerns and your conversations to the agent's direct Supervisor for coaching, training and disciplinary action that may be required.
We sincerely hope you shop with us again and can assure you that we strive to provide the best customer service possible.
Review fromMarcus V
Date: 05/22/2025
1 star...ordered something on April 29th, 2025 - email said "item will be delivered between 5-6-2025 and 5-9-2025" never received anything - when I tried to contact them on May 21st and 22nd...got a "Message not delivered because the remote server is misconfigured".Adam and Eve
Date: 05/23/2025
Unfortunately, we were not able to process the customers order as we could not get payment for the order.
The order was canceled and the customer will need to replace the order using correct information. A cancellation email was sent to the customer.
As the order did not ship, the customer was not charged. The customer may have seen a pending authorization in the amount of the order that usually falls off in 3-5 business days, the customer may need to contact their bank for their policy on pending authorizations.Review fromTyler E
Date: 02/22/2025
1 starI ordered items on 2-20-25 and paid for 1 day shipping with a delivery date of 2-21-25. The item wasn't even shipped until 2-22-25. I tried contacting for some type of adjustments for this delay. I under stand that there is some sever weather delay with the shipping company. However this company was 2 days late on processing this shipment. The chat customer service just stated there is nothing they will do correct the situation.I belive this falls into false advertisement and false shipping and receiving times. Simply wanted a refund on the priority shipping or some type of discount.Buyer beware.Adam and Eve
Date: 02/24/2025
We apologize that *** did not pick up the customer's package on time due to snow and wintry weather in *** We have refunded the customer's shipping fees in full. Please allow 3-5 business days for the refund to appear with the original form of payment. I have forwarded the customer's interactions with the chat agents to their direct Supervisors for coaching, training and any disciplinary action that may be warranted.Review fromCiarah H
Date: 01/17/2025
1 stari placed 2 orders and didnt receive either of them, they wont reship the items or refund my money.Adam and Eve
Date: 01/20/2025
We apologize the customer did not receive their orders and have refunded the customer in full for both orders. Please allow 3-5 business days for the refund to appear with the original method of payment.Review fromArtemis A
Date: 01/12/2025
1 starMy order never arrived. Support did nothing and my money was lost.Adam and Eve
Date: 01/15/2025
We apologize the customer did not receive their order. **** tracking shows it was delivered to their mailbox on 10/04/24 at 1:22 PM. Instead of contacting us about not receiving the order, the customer disputed the charge with Amazon Pay. Once the charge has been disputed, the customer is refunded their money by Amazon. If Amazon sided with us, the customer can contact us back and verify the address that the order needs to be shipped to and we will be more than happy to reship the items to the customer.Review fromRandy H
Date: 01/01/2025
5 stars*** ordered from this store numerous times. The few times Ive had issues with something Ive emailed customer service, and although I never heard back from them I did receive a replacement in the mail! So while they may need better follow-up communications I can tell you they make good on issues promptly!Adam and Eve
Date: 01/02/2025
Thank you for your review. We apologize you did not receive the email response, it may have landed in your junk or spam folders. We look forward to your continued business.Review fromLisa H
Date: 10/13/2024
2 starsContacted Www.adam&******* got terrible customer service dude name ****. So I went into one of their ************** stores said **** and even on the outside also on receipts oh and also when I signed up for their promos and so on so forth well me and my husband got a item we went grabbed the box that is came home opened was wrong item in box its 25. Bucks my car take 60 **** to get our and back he said we have nothing to do with the stores that use our company name receipts says ********** oh and so does most of the toys he refused to help just said I have to drive 3 hours to get corrected. Just so you know **** the store is 100% a retail store. You 100% can assist in fixing my issue. Now if it was a franchise store or a premium retailer then I get it how ever since you cant help I was in a store pe tending to be **** and Eve and that fraud When some one wants to resolve this love adults emails me Or figure a way to get in contactAdam and Eve
Date: 10/15/2024
We apologize the customer had an issue with one of our agents. I have forwarded the customer's concern to the agents direct Supervisor for coaching, training and any disciplinary actions that may be warranted. The retail stores are privately owned franchises that have their own policies and promotions. The website can only replace defective Adam & Eve branded items purchased from the retail stores. Those items have to be returned to Dept R PO Box 8200 Hillsborough, NC 27278. You would need to include a note with name, email address, phone number and address to send the replacement to. Any other product issues dealing with the retail stores would have to be returned to the retail store it was purchased from.Review fromWilliam R
Date: 08/29/2024
1 starterrible customer service! I ordered a product from this company and I have ordered from them before but I received it and wasn't happy or satisfied with it. It was not described as advertised and it says "satisfaction" guarantee or return the product I started the return process and got a return form and then I found out they wanted me to pay for the expenses to ship it back! and it would probably cost more than I paid for it! I called this company about this and they told me it was their policy! I have never had to pay to ship a product back and the agent I spoke to was rude, I then informed her that I was going to file a complaint with the BBB and she was still rude so I disputed the charge with my credit card company because I shouldn't have to pay the shipping costs to send back a product and I have never had to do that, I don't recommend this merchant to anyone!Adam and Eve
Date: 08/30/2024
We apologize the customer did not understand our return policy. We do allow customers to return items for a refund within 90 days of purchase if they are not satisfied with the items, however the customer is responsible for return shipping. We also apologize the customer had an issue with one of our agents. I have forwarded the customer's concern to the agent's direct Supervisor for coaching, training and any disciplinary action that may be warranted.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.