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Business Profile

Oxygen

Rotech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to sleep apnea my provider advised me to have a sleep study done, with those results it was advised for me to get a sleep apnea cpap machine. I contacted my insurance to see who I was in network with. Per insurance I was in network for rotech health. My ** sent me to rotech with referral. I was seen and received my machine. Everything was fine and I was billed like ***** dollars a month and everything was fine. Until later on we received a bill for extreme amounts of 100 a month. We contacted trying to see what was going and no answers from rotech so we turned the machine in as we couldnt afford it. Now we are billed over ****** because they are back billing us all the way from July 2024. Per our insurance rotech is billing incorrectly with the wrong NPI number and billing as the ****** company this company is considered out of network. It has to say rotech health. I have contacted rotech multiple times through phone calls as well as emails. I also have multiple email threads with my insurance on the email as well as rotech. The insurance told them exactly how to fix the error so that we would only be responsible for 30 percent. Which only be around 115-130.00 At this time nothing has been resolved nor rebilled and now collections is involved. I have previously filed a bbb complaint and Rotech stated they would contact me to resolve. That was back in September. As of today no one from Rotech has reached out. Now I am extremely upset

    Customer Answer

    Date: 11/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:08/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rotech could not force me to obtain replacement hoses from them so they are now charging me ****** for the hoses that came in the bag. I did not use insurance. It was a cash purchase. They waited eight months and are now trying to bill me for the hoses in the bag. They are crooks.

    Business Response

    Date: 08/04/2025

    The submission has been reviewed.  If the complainant has any questions, please have them contact our *************************** at ************** for further assistance.

Rotech is NOT a BBB Accredited Business.

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