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Business Profile

Towing Company

Gotcha Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/16-17/23

    My car was towed from a lot that does not meet North Carolina G.S. 20-219.2(a). code for signage’s displayed at all entrances. There was no signage for this in front of my car or any parallel spots. The entrance to the lot taken did not display a gotcha towing sign.
    When I called approx 10:45 the number the lady said cash or Apple Pay.
    When I arrived on site and called again she said it was past 11 and I could not use Apple Pay. I was never given a deadline to use Apple Pay. This was a deceiving practice. I would have used Apple Pay when I called to save myself a mile-round trip walk after reaching site.
    Worse yet, when we arrived back we could not find Zay. We yelped his name, made noise on the entrance gate, and called the number. She said she called him multiple times and eventually called in a driver.
    All of this for him to emerge from a truck situated 10 yards in front of us 25 minutes later. When I asked him why he didn’t respond to us calling his name for almost half an hour, all he said was if we had the money. He never supplied an answer on why we were ignored right in front of him while he was in his truck and not in the office. This is all on their security tape. The parking lot did not have the right signage, but it was a willful choice of him to let us stand there right in front of him for almost half an hour.

    Customer Answer

    Date: 03/27/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 14, 2023 Gotcha Towing Company in *********** ********** towed my car. However, I have an adequate parking pass and I was parked in a verified spot. I have documents of my active parking pass and pictures of the surrounding area showing that I was in the right spot. when i went to the company they told me that I have to pay them $250 either using cash/ cash app or zelle to get my car back which is a scam within itself. They Requested payment under the table and I'm sure it's not being reported to the IRS. They had no right to tow my car and I am looking to receive a FULL refund of the $250 for the inconvenience.

    Business Response

    Date: 04/04/2023

    Ms. ********'s car was towed because it did not have a parking permit for ****** ****. Ms. ******** will not be giving a refund. Her car was towed for the right reason. 

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/23/22 Car was towed from *** **** ** *** ****** *********** ** Stature 20-219.2 Clearly states that all ENTRANCES must be clearly marked with NO PARKING Signage. The exact wording is "Prominently displayed at all entrances thereto, displaying the current name and current phone number of the towing and storage company." I have photographs showing the back entrance with NO signage at all and the front entrance had a sign that was FLATTENED to the ground and according to two employees at *** **** that I talked to the next day that sign had been flattened for some time. Furthermore, there was a sign I have pictured that was on a yellow Wet floor sign that was up against the building but turned around the wrong way so it had nothing on it. The other wet floor sign was admittedly blocked by an employee that i spoke with driving a silver accord. The yellow signs even if visible were not at the entrance. Also i pulled in and parked facing the parking deck. So I got out as three other cars did without seeing a sign. There are signs posted on the brick building if one happened to park up against it, HOWEVER these are not LEGAL! *** **** and Gotcha Towing are negligent. Both must know the law before towing. Neither were in compliant and I have photographs and the word of two *** **** employees that the signs were not visible. NO towing should take place until *** **** is compliant. Gotcha Towing is illegally towing and charging. I am requesting a full refund due to the non compliance of the aforementioned
    statute. The towing company is responsible for making sure businesses they tow for properly mark ALL entrances otherwise the towing is illegal.

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, December 1st, approximately 10:00 P.M. I came outside to see Gotcha Towing to tow my vehicle. The staff was entirely disrespectful and unprofessional. When I asked for price of retrieving the vehicle, the male told me it would be $160 to retrieve it from the tow lot. When I got to the lot, they then told me it was $225, since it was in the tow lot. I would like a clear explanation on why there is a miscommunication with the company.

Gotcha Towing & Recovery is NOT a BBB Accredited Business.

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