Complaints

This profile includes complaints for Real Property Management of the Triad's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Property Management of the Triad

  1901 Lendew St Ste 7 Greensboro, NC 27408-7012

• 

  Real Property Management of the Triad

  163 Stratford Ct. Ste 255 Winston Salem, NC 27103-1834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2020 we contracted Real Property Management of the Triad (RPM) to be the property managers of our home in ********, **. They quickly found a renter and took over care of our home. We receive reports twice a year updating us on the condition of the house, telling us most recently in December 2024, that our house is "in good condition".Mid-January 2025, we found out our tenant, ******* ********) had passed away. I reached out to our property manager, ***** ***** to find out details and the next steps moving forward. When she got back to me, she informed me that she too had just learned of ***** passing, and had discovered that he'd died at least 4 months earlier, in October ******* February, once RPM performed the final inspection after the family moved out, it was brought to our attention that our house had been left in shambles. Most of the kitchen appliances were not functional, there were roaches everywhere, the pets had destroyed the carpeting, a portion of the wooden fence around the back yard was leaning, and more. That extent of disrepair could not have occurred in the less than 2 months since we received the last inspection report stating the house was "in good condition".We have come out of pocket to make all the needed repairs with no help from the former tenants or RPM. That notwithstanding, we have also had to take out a loan for the repairs, while using our savings to cover the mortgage since we've been without a tenant. Throughout this entire ordeal, we've sent many emails and left so many messages, usually going unanswered for several days. The inspectors who came to the house (twice a year) and reported on its condition did not fully convey the actual state of the house in their reports or let ***** know, so steps could have been taken to resolve the problem them.We terminated our contract with RPM on 05/13/2025.All of that being said, we are severely dissatisfied with RPM, and feel that we are owed some sort of compensation.

  Business Response

  Date: 05/19/2025

  Regrettably, the tenant's care of the property did decline near the end of the tenancy. Likely, due to the death of lease holder. *** completed semi annual inspections throughout the tenancy and shared these reports with the owner. Tenant damages and all other risks associated with investment property remains with the owner of the property. The tenants security deposit has been applied to the deceased tenants account for use by the owner. We understand that being an investor can involve costly damages by a tenant and this can be difficult to reconcile; however, RPM has adhered to the terms of the management agreement and is not responsible for compensation to the owner. We sincerely regret that this has affected our clients confidence in us; however, looking back we have successfully collected more than $100,000 worth of rental income for the owner over the past three years. The end cost to turnover the property is not fully known as the owner used their own vendor to complete the paint but an approximate cost to turn this unit is 16% which is within the normal industry range. 

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because:

  - In the lease agreement signed by the tenant, it is stated on page 15 under the Pet Addendum that there is a "Maximum of 2 pets allowed". On more than one of the Property Condition Reviews (PCR), the inspectors made note of several pets. For example, the attached PCR from August 2023 notes, "3 large dogs & 1 cat" in the home. It is true that the condition/ care of the house did decline over the years, but from the images in the 2023 PCR, the decline began well before Mr. ******* P. ********** death.

  - I've attached the Move Out Inspection Report from February 2025. The damages noted are far more extensive than any that had been noted as recently as either of the inspections performed in 2024 (June- attached to this message & December- attached to the previous message).

  - The garage door was damaged years ago (late 2021- early 2022) when the tenant backed into it with the tailgate of his truck. RPM initiated the repair back then, so we were under the impression that it had been completed, but along with all the other damages that have come to light, the garage door remains on that list because for whatever reason the repair was never completed.

  - On the Tenant Lease Agreement signed by the tenant, there are 2 occupants permitted to live in the house: ******* P. ******** & ***** ********. Looking at the photos in PCRs over the years, one can see that there are multiple beds that are obviously being used by more than just ******* & *****.

  We are not asking RPM to cover the cost of ALL the repairs that were made to the house, but as the management company, we'd expected them to ensure the house was decently kept. In the Property Management Agreement we signed with RPM in 2020, it states:
  5. RPM RESPONSIBILITIES: RPM agrees to the following responsibilities:
  A. To diligently manage the Property for the period and upon the terms herein provided...

  We do not feel they "diligently" managed our property. They found us a renter and collected monthly rent, while keeping 10% for themselves. Beyond that, we don't feel like they did much in the way of "managing". We could have found a tenant and gotten the house rented ourselves, but we hired a property management company to ensure our beautiful home was taken care of in our absence. That did not happen. We understand  damages will occur and repairs will need to be made over time, but the extent of damage that occurred and repairs that were needed are unacceptable. Had they managed the property more diligently, recognizing the excess pets & tenants, the damages could have limited, if not avoided completely.
  

  
  

  Business Response

  Date: 05/28/2025

  A text exchange occurred on 11/2 &11/3 of 2020 about the applicant having 3 Akita's. This number of pets was approved by you.

  I can not speak to why the garage door was not repaired. I can see from the email to you from ****** on 1/7/2022 that we informed you we submitted a claim and would make you aware when work would be completed. There was no follow up communication that I can find. This means that work was never initiated. There is a note on the tenant page that the renters insurance denied the claim. That may be why the work was not completed. Again, we do not have any communication that we informed you that work was being completed nor any communication from you inquiring about the garage door after 1/7/2022. ****** is no longer with the company so I can only rely on the documentation we have on file. 

  All reports were shared with you that noted the condition of the property. If you had concerns regarding the tenant's occupancy we were not made aware of them. 

  We will be waiving the transition out fee as a courtesy and as final closure to these concerns. We wish you all the best. 

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  We apologize for the delay in replying to your last correspondence. Things have been hectic between us working & living in ** and trying to handle the repairs to the house in **, find a new property management company and get the house back on the market to rent. *** has agreed to cover the repair of the garage door, due to the continued delays. They also waived the contract termination fee of $195. 

  We accept that RPM won't be offering any further compensation. We can't say that we're totally happy with the outcome. The house has been empty for a few months, so we've been without that revenue, while having to come up with thousands of dollars to cover the repairs, still pay the mortgage there, and cover our living expenses here in ***

  We appreciate the BBB assisting in helping our complaint be heard and at the very least acknowledged by RPM, even though they haven't actually accepted any fault in the poor manner that our property was managed. Maybe our unfortunate dealings will help someone make a decision on who they choose to manage their property in the future.

   

  --

  ****** & ***** Bolt

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/24 I submitted an application to this company to rent a home. They went through the process after taking weeks and me having to reach out to them to get any answers on what they are missing if anything. On the day that I was supposed to be out of my current rental they informed me I was approved, they wouldnt let me make the first time payments to pick up keys because they approved someone else before me and gave them 48 hours to pay but they have not had communication with that person, I asked multiple people was anyone in the running for this home before and after submitting my application they all said no. I told them I was ready to pay right now and willing to pay a few months in advanced they wouldnt let me they told me I can look for another home, I found one and they told me they dont have any current applications on the second home and they dont see why I couldnt get it and they would get back to me, they called me an hour later and said someone else was approved and they are giving them 48 hours to pay. This company informed me on the first house the people who got approved before me had a better application and thats why they let him pay instead of me, they informed me multiple times their policy is first come first served and since I was already approved the second home shouldnt be a problem and no one was applying for it but called me an house later and told me they chose someone else. I tried to go to another home they had available, they sent me an approval of a home I did not want or view and told me they couldnt do anything else. This is very misleading company and telling me they chose other applications over my cause it was better is not how things work by law and borderline discrimination. After I became upset they no longer wanted to speak with me. I never cussed or raised my voice at anyone during this process to be treated like this. I had a manager email me telling me I will be respectful when speaking or it wont be good.

  Business Response

  Date: 09/12/2024

  This person was very rude in their verbal communications and threatened BBB complaints and legal action to the point the main person working with him could not longer interact with him.  We indicated that communications needed to be more civil and he stormed off and continued to make threats. We communicated the process and where the application stood and even let them know their approved application was transferrable to another property since they one he wanted leased to an earlier applicant.  This issue was from May 2024 so not sure why this is being discussed here in September.  We cannot continue to subject our staff to people who belittle and dispariage them.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has happened over the course of the last 3+ weeks (August 23 - Sept 14, 2023)
  
  THEY ARE THE WORST “REAL” ESTATE COMPANY IVE EVER DEALT WITH! WHAT A JOKE! THEY NEVER RETURNED ONE OF MY VOICEMAILS! THEY GAVE ME INCORRECT INFORMATION, WHICH DELAYED MY APPLICAITON BY WEEKS. THEY DONT TRY OR CARE TO HELP ANYONE. THEY MAKE FALSE CLAIMS. I WAS TOLD ON FRIDAY AFTERNOON, SEPT 8TH, 2023 THAT MY APPLICATION WAS SUBMITTED FOR FINAL REVIEW AND I WOULD HAVE AN ANSWER BY THE END OF THE DAY. NEVER HEARD BACK. THEN MONDAY MORNING, OUT OF THE BLUE, THEY SAY ANOTHER APPLICANT WAS AHEAD OF MINE. MY APPLICATION WAS THE FIRST ONE SUBMITTED ON THIS PROPERTY, AS I SUBMITTED IT BEFORE IT WAS EVEN OFFICIALLY LISTED.
  
  FAYE G****** IS THE WORST AGENT IVE EVER MET. VERY UNPROFESSIONAL, NOT KNOWLEDGEABLE ABOUT ANYTHING! ALL SHE EVER SAYS IS THAT SHE DOESNT KNOW OR DOESNT HANDLE THAT. SHE IS TRULY THE WORST. DOESNT CARE ABOUT WHO SHES WORKING WITH AND HAS AN EXCUSE AND COMPLAINT ABOUT EVERYTHING.
  
  THEY ARE A SHADY COMPANY THAT SHOULD BE SHUT DOWN. VERY IMMORAL, UNPROFESSIONAL AND UNETHICAL!

  Business Response

  Date: 09/18/2023

  While we understand you do not like what we have communicated to you, you have definitely been treated professionally by every member of our team you interacted with. You are not reciprocating the professionalism. We formally request that you cease and desist your harassment of our company and employees. If it continues, we will file a formal restraining order with the ******** County Sheriff. Your claims are baseless and inaccurate, and we will not tolerate your slander and verbal assaults.