ComplaintsforPriestley Management Company, Inc.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have put in a work order to have tree trimmed in the backyard that was planted by Association. Was told they could not; even after I provided pictures showing the tree clearly needed to be cut/trimmed and even mention it potentially damaging the roof. Fast forward to today; a unit at the end of my building is getting work completed by a contractor. The contractor busted a pipe in the unit which caused me to loose water. I have been calling and sending emails all day and NO ONE has showed up and I am still without water. This has to be the worse HOA in the world. Do not purchase or move to ********* ****.

  

  Business response

  11/20/2023

  Ms. *****,

  I am so sorry for this inconvenience. The HOA did not turn off the water to the unit, but it appears your neighbor’s plumber did when working in the unit/townhome row. I am sorry this was not communicated with you or my office. Typically matters like this are handled through the HOA/ my office, and residents are communicated notified.
  
  I am sorry for this situation. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Business is non-responsive to work order I placed to trim tree that was planted by the HOA and is the responsibility of Priestley Mgmt to maintain. Work order requests that the tree be trimmed so that it is not brushing against the exterior structure of my residence. Business is not reponsive to work order and follow up (see attached).

  

  Business response

  09/25/2023

  Mr. *******,

   

  We received your request for tree work. We are in communications with an arborist on having that area and additional areas lookedf at.

  Please feel free to email me directly with questions. ******************************

  Sincerely,

   

  Seth G****

  Customer response

  09/25/2023

  I have reviewed the response made by PMC in reference to complaint ID ********, and I accept it.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my home in November of 2023. After moving in I noticed I wasn’t receiving any mail to my address. I reached out to several companies including my HOA that’s ran by P******* Management to make them aware of my mailing issues. I anlso notified USPS regarding the issue as well. All of the companies were able to have an online account made for me except for P******* Management. I reached out to them again regarding the issue and asked if there a way I can make online payments. I was told someone would be in touch with me and again I heard nothing from them. When I contacted them again I was told that I had to contact their lawyers. After calling their lawyers I was notified that a lien could be placed on my home if I don’t pay the fees due plus the lawyer fees. All of this could’ve been avoided had someone from their office contacted me back as I was asking to rectify this matter.

  

  Business response

  07/12/2023

  Good Morning,

  ********* **** closed on her home at **** ****** ***** in the ********** ******* HOA in November of 2022.   On November 11, 2022 we mailed ********* **** a welcome package that included all the information about her HOA.   We then mailed her letters about her past due balance on 2/24/23, 3/13/23 and 3/28/23.    We had no reason to believe that they had not received their mail.    The collection of the account was turned over to the Association's attorney on 4/11/23.   ********* **** emailed P******** Management via our i*************************** email address on 7/7/23.  In order to find this email address the homeowner had to access our website.   Online payment information is readily available via our website.  On 7/10/23 ********* **** emailed our Accounts receivable staff about the balance. Because the account had already been turned over to the collections attorney ********* **** was instructed to contact the attorney.  P******** Management Company attempted to contact the homeowner 4 times via the US Postal Service.  We had no reason to believe that the homeowner was not receiving their mail.   The homeowner made their first attempt to contact P******** Management Company on 7/7/23 8 months after they closed on the home and 2 months after the attorney started the collection process. 

  P******** Management Company made attempts to contact the Homeowner.  The Homeowner did not contact P******** Management Company until after the account was turned over to the attorney.

  P******** Management Company did not do anything wrong.

  Sincerely,

  David P********

   

   

  Customer response

  07/13/2023

   I am rejecting this response because:
  Good Morning,
  
  P******* Management stated that I only contacted them after my account was sent to collections which is a lie. Had I known that this business was slow at responding or returning calls I would’ve started a paper trail since the beginning of the year. My first attempt to contact P******* Management was in January of this year. I have called P******* Management on multiple occasions from my work place phone, my personal phone and my business phone (which I’ve attached my cell phone call logs). I’ve left multiple messages to notify them that I was having issues with my mail. Had P******* management contacted me via phone this issue could have been resolved a long time ago. 
  As a first time home buyer I had no prior knowledge about HOA’s. I reached out to my Realitor and to my closing attorney regarding this matter and was told to continue to call P******* Management. If you review my call log I also reached out to the county to regarding this issue.
  My HOA fee is almost $70 so why would I not want to pay that but I can pay my mortgage payment months in advance? To any knowledgeable person that doesn’t make sense. Had I found out on the 14th when I called their office that it was sent to collections that same week this issue would’ve been resolved. 
  It’s obvious that either David P******* is unaware that his office has in fact spoken to me and dropped the ball or he’s well aware and practices shady business tactics. 
  Every bill I have to my house is on auto pay and my mortgage as I stated before is always paid 2-3 months in advance due to my mailing issues. P******* management isn’t at fault due to me not receiving my mail cause it’s clearly a USPS issue but they are in fact at fault for not returning any of my calls. I have my full billing statement to show the numerous time I’ve called P******* Management which is too large to upload but I have no problem emailing it or faxing it to them directly.
  
  ********* **** APRN, MSN, FNP-BC, FNP-C
  

  Customer response

  07/14/2023

  Hi, my first initial contact with P******* Management was was from my work landline phone. I called them numerous times while at work. I called them from my second cell phone ***** ******** on Jan 30th and I honestly don’t remember the lady that I spoke with name. I wasn’t keeping record or started a paper trail cause I had no clue that it would’ve turned out this way. The last phone conversation that I had with them was on April 14th and I was told that the account manager would return my call so they sent me to her voicemail and I left a message for her to return my call.
  I can also forward the email correspondence between myself and the USPS proving that I’ve been having issues with receiving mail hence why I reached out to them via phone at first.

   

  
  Sent from my iPhone

   

  Please see attachments

  

  Business response

  08/02/2023

  Good afternoon,
  
  ******** **** was aware that ********** ******* Phase Six was a Homeowners Association and had to pay two months dues, that were collected at closing, along with to whom the money collected was being sent to.  She was made aware of the dues amount and that it was collected monthly.  The dues amount and address along with the accounting department information was given to the closing attorney’s office.
  
  
  We have reviewed our phone records and have confirmed two calls made from the phone numbers provided by ********* ****.  Our records indicated : 
  
  ***********: no incoming calls, no outgoing calls
  ***********: 2 incoming calls, no outgoing calls
  
  Call 1: 4/14/23 - ********* spoke with admin staff and then left a voicemail for accounting.
  Call 2: 7/7/23 - She did not speak to anyone.
  
  None of the notices sent to her by our office was returned.  This is an established address as this was a resale. The attorney’s office sent out first letter advising of the debt owed on 4/13/23 of which was not returned.
  
  
  As noted in David P********’s response, ********* **** emailed P******** Management thru our i*************************** from the company website on 7/7/23.  The email was replied to on 7/10.  Payment Options readily available on our website, as well as contact us information.  Those options provided include: mail (with address), online (credit card or eCheck), bank(automatic draft) or by phone(#provided to call and instructions on which option to use). 
  
  Sincerely,
  
  April P********
  Association Manager

  Customer response

  08/02/2023

   I am rejecting this response because:

  P******* Management continues to shift blame. I have no problem paying my dues that’s owed to the HOA. I have a problem with paying lawyer fees when I attempted to make contact with the company on numerous occasions. If they checked their call log like they stated they did you will see my other phone number and the number from my place of employment on there.
  

  I do not walk around with my paperwork from closing. Not everyone is privy to all the ins and outs of purchasing a home. My primary care provider can attest to the fact that although I have multiple degrees my learning disability don’t allow me to think or process information like everyone else. Hence why I kept calling. I’ve called every company to make them aware of my mailing issues and every last one has called me back and helped me set up auto pay besides P******* Management.

  I have no problems seeking legal counsel and pursuing this further. I have obtained written statements that’s also notarized from multiple people that I’ve spoken to from the beginning of the year regarding this issue so we can surely take it there.

  
  
  

  
  

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own 2 properties in the ***** ***** business at *** * ***** *** The HOA mgmt company was recently transferred to Priestly. Since they took over, it has been very difficult to get building issues resolved. They do not call me back after several voicemails. They have not taken proper responsibility to remedy the building issues. The previous mgmt company would repair the necessary things immediately. Priestly mgmt company told me they are only responsible for receiving HOA payments and the accounting of the property. I am in need of 2 things repaired with my properties that I am not responsible for. I had to wait a couple months for them to address one issue that was their responsibility, but I had rather just paid someone I know to fix the issues. Priestly Mgmt for ***** ***** has been subpar since my initial introduction to them. I was even yelled at on the phone when I spoke to someone on a sunday to get repairs done after weeks. He told me its sunday, he's with his family and will call the repair guy on monday. Very unprofessional to work with.

  

  Business response

  12/20/2022

  Tell us why here...Mr. *********,
  
  I am sorry for delays on communication. I was not receiving calls or emails from you regarding your account until they were directed to me by a co-worker. It appears communications were being left with the wrong manager. Before that, communications on my personal phone. We have communicated regarding the two items you presented. The building does not have a drainage issue at this time, and we have communicated with multiple neighboring residents and they do not have any troubles. Regarding the flooring, I believe you spoke with a contractor and myself. The claim was over a year ago. You would have to reopen the claim at this point to see if the floors would be covered for replacement.   

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I failed to file a few prior complaints but I communicated by phone or email with Cindy C. ,property manager with Priestley Management. One matter is a security issue involving large overgrown shrubs. I was given the okay to remove at my cost as HOA didn't have necessary funds. This complaint involves my neighbors. For 2 years there were no issues. Unit C started in September, 2022, playing their stereo/radio very loud. I had to turn my tv volume up to hear in my own home. There has been a lot communicated, first I complained to neighbor & was told it wasn't them. Not true. After several days myself & others determined it was definitely from their unit. They even purchased a loud sound bar after my complaint,making things worse. During this time 14 emails transpired between Cindy & I. I was told to contact police, which I did more than once. The officer has to hear the noise& this couple knows how to work the system by turning volume up & down all day & night.. Their behavior was as if they were entitled & I dared to complain when disturbed. Being so sick with Covid, I had no rest & think this should be dealt with immediately. I called & left voice mails for ***** Priestley, work. & mobile 11/4. He hasn't given me the courtesy of a return call. This loud distracting boom,boom,boom is very rude, inconsiderate & selfish .I'm extremely upset by this especially knowing where its coming from! First question each officer asked me was if I had reported it to HOA FOR THEM TO HANDLE. Answer was always YES. PMC NEEDS TO PROCESS COMPLAINTS AS QUICKLY AS THEY PROCESS MONTHLY HOA DUES! If neighbors had a problem I should have been informed instead of them behaving like children. This could have been avoided if handled when my original email was sent to PMC.on October 10th. Isn't that why we pay them to manage the property??? Its now November 7th, entirely too long to put up with this disturbing nonsense. I will not be forced to move before I'm ready to!

  

  Business response

  11/08/2022

  Dear ****** *******,

                                      A letter was sent out to your neighbors in regards to your complaint on 11/02/2022. I will be following up this afternoon at a random time to see if I can hear of any noise from outside. The Homeowner has contacted me and explained that you went to her home yesterday and she invited you in to show you there was no music playing, you had refused. We had called you yesterday and did not get a call back. We are trying to resolve this issue. 

  Thank you, 

  Cindy ***** - Association Manager  

  Customer response

  11/08/2022

   I am rejecting this response because: this started in October.  There has been sufficient time to resolve instead of telling me to call the police.  

  I called this morning & left you a message.  My voicemail is not generating notifications so I only saw you called late last night.
  I appreciate David instructing you to follow up.   I want the noise to stop.  I told you it's not Las loud now & bass is not thumping as bad.  The people breaking the rules get a break instead of me!  I want resolution to equal the behavior they have childishly portrayed & continue to do  they will not force me to move until I'm ready to.& I'm not going away until resolved.  ****** *******

  
  

  

  Business response

  11/18/2022

  To Whom it may concern, the homeowners bushes have been trimmed back and the board had made the decision not to remove the bushes as per her request due to lack of funding so they were trimmed. I have contacted the homeowners several times that she has complained about and have spoken with them. They told me they do not have a sound bar or surround sound. I have been on site several times at random times and could hear no noise coming from their unit. No other homeowners have complained. ****** requested that I stay there for 24 hours so I could witness the noise. The Association has done everything within their power, letters, phone calls and visits were made. 

  Thank you, 

  Cindy ***** - Association Manager 

  Customer response

  11/28/2022

   I am rejecting this response because:  

  I read Cindy *****s letter from PMC.   The facts are incorrect. Since you've closed the complaint saying they "acted in good faith"...I totally disagree.  They may not have a sound bar but have added bass speakers, which vibrate my house.  This weekend the husband put up a speaker outdoors.  I hear it 4X louder than it is there.  Everyone will get their dues whether you believe me or not.  Cindy needs to take care of cutting  my shrubs. They are a security  problem.  Everyone looking at them agrees!

   I've paid dues for over 2 years & deserve something for them!!!

  So not only are the neighbors  breaking laws & HOA bylaws,  they are allowed to do so while  harassing me.  Someone will end up hurt over this matter.  It's escalating every day.

   

  ****** *******

  
  
  
  

  

  Business response

  12/28/2022

  Hello, 

             This homeowners shrubs were professionally pruned, they are the same shrubs throughout the entire community. The HOA has been out several times and has not heard any noise, has not received any other complaints regarding the neighbors. The HOA is not causing any noise and has informed the Homeowner to contact the police. The HOA has acted in good faith by following the communities Rules and Regulations. Please refer to page 7. This has been shared with the homeowner. 

   

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There was a leak from the apartment above which has damaged the cieling I made the company aware 6 months ago and they have yet to repair the cieling also I requested the device that allows us into the building and have yet to receive it and that was about a month ago which means I have to wait for a front desk operator to open the door to gain access to my own property the whole time this is happening I am still being charged 685.30 a month in hoa fees

  

  Business response

  10/20/2022

  Mr. *****,

   

  This is Seth G**** with Priestley Management. As I communicated with you on Monday, 11/17/22, The Hampshire had a plumber confirm that the there was no leak from the shower in **** on Friday afternoon, 10/14/22. There is a work order in place for the repairs. 

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/8 I discovered a leak in my home coming from my ceiling, ultimately due to the air conditioner of my neighbor above. On 9/9 Seth G**** of PMC confirmed twice that my HOA would be covering the cost for damages to the walls, ceiling, and floor of my unit. I emailed 8/11, 8/13, and 8/17 asking about the process for water mitigation and restoration. I received no response. I emailed again 8/19 and Seth informed me he had a contractor come into my apartment unannounced (while I was not home) and they found no damage. I asked for Seth to send in a mitigation team to ensure there was no moisture in the ceiling, walls, or below the floor. He said he was advised mitigation wasn’t needed. On 8/20 I asked if mitigation wasn’t needed because the repairs would take care of any remaining moisture or if it’s because the contractor said there was no damage. I never received a response. On 9/10 I emailed again with no response. Today is 9/18 and I still have received no response. There is clear damage where the ceiling was so soft I poked dents in it touching it. Several of my personal items mildewed/molded over, leaving me to believe there may me an issue within the ceiling and walls. The wood floor warped and turned black where the water sat on it. I would love to hear back from PMC with how they plan to resolve this issue.

  Customer response

  09/29/2022

  I have not heard from the business in response to my complaint.

  
  

  

  Business response

  10/12/2022

  Ms. *****,

   

  This is Seth G**** with Priestley Management. Thank you for the email. Following your report of the water entering your unit, we had a conctractor inspect the unit to determine if there was any sign of water damage or mold. At tht time of the inspection, they did not discover anything in the closet where you reported the leak. I would be happy to have a contactor meet with you onsite to determine what the next court of action is for the HOA. Do repairs need to be made, is there still a leak, etc. If you can email ******@PriestleyManagement.com, and communicate with him on a time where the contractors can meet with you onsite, we can schedule an appointment and have this matter resolved.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Priestley Management Company, Inc. works for the Vernon Farms HOA. They send me letters charging fees for violations for "Trash / Vegetation" without an explanation. They wait until it is for multiple violations and charge $100 for each one. Last year they did this for the 1st time; no descriptions of the violation and waited for multiple "violations" to send a notice. I was told they send notifications to my address by regular mail. I told them I had not received the notices and was told that was my fault. That I must has forgotten about or misplaced them, and the violation was for my trash can could be seen from the street. I moved the trash can to my back yard behind the fence. I was told the fines were reduced to $100. My annual dues statement only had $100 due for the fine. It's started again. Another multiple violation letter dated 3/22/2022 with no previous notices and no description of what is wrong with $100 fines for each violation. They added one the fines back for last year that was supposed to be removed. The dates of the "violations" they want $100 each are 12/10/2021 and 1/10/2022. Due to no notices of violations and no description of what is supposed to fix and adding a charge back on that was supposed to removed, I want the current charges of $200 removed and assurances they have a system in place to both notify me about violations and will include what needs to be fixed in the notice.

  

  Business response

  05/09/2022

  Melissa,

  This issue has been resolved with the fines being removed.  If you need any further information from us, feel free to contact me directly.

  Thank you

  Becky M****, CMC

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this company several times about my neighbors dog constantly barking. They asked me to contact my neighbor and I have done so. I have sent emails and tried calling Matthew P*** and still haven't had any help with resolving this issue. I work from home and the constant barking makes it difficult to work. This is against HOA policy and needs to be delt with immediately.

  

  Business response

  01/18/2022

  Hi ****,

  After your email on Jan. 4, I emailed the homeowner with the barking dog and asked them to make sure that the dog stops barking.  The next email I received from you was at 6:30 pm on Jan. 17 (last night) asking if I had reached out to them.  I have not yet had a full business day to respond to this email.  I have reached back out to the other homeowner and if I receive no response this week, then I will go the board of directors and discuss the next steps with them.  I know the board does not want anyone feeling bothered or uncomfortable in any way at ********* Crossing.  Together with the board, we will solve this noise problem.

   

  Thank you,

  Matt P***

  Priestley Management

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted this management company about cars parked in our development that do not have current license plates. These cars are basically abbandoed and need to be towed off and allow more parking around our building. I was told to speak with Matthew Peel. I have left him several messages and he will never return my phone calls. I want them to get these cars towed off asap.

  

  Business response

  11/23/2021

  I will contact the reporting homeowner about this complaint.  The board of directors and myself have recently towed 8 cars off the property for being inoperable or having out of date license tags. We do not announce the towings to the community because of confidentiality policies.  Also, I have checked back through my missed phone calls and voicemails and I do not have record of any phone calls or voicemails from the phone number on file for their address.

   

   

   

   

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