Customer ReviewsforPriestley Management Company, Inc.

Had a tree fall on my townhome back in August 2022. this was where the nightmare began with this company. I chose them because my HOA uses them as the management company, and I was newer to the area. Since I needed to replace my roof and fence and needed to match my neighbors since I am in a townhouse. They are terrible at communicating and I continually had to call to get a status on my house. If I didn't follow up on items, things didn't get completed. They noted they completed things but didn't actually complete them. They continually lied to my insurance company to try and get additional funds claiming they cleaned my house even though I have text noting they couldn't clean it before I wanted to move back into my house. I took the day off work to clean as I had been out of my house for 97 days at that time. It has now been almost 10 months since the incident, and they finally replaced my fence for the second time because they first time after 8 months they installed the pieces and it was shorter than the rest of my fence. I still have paint issues that aren't completed and at this point I bought my own paint to complete as I am done with them. They are negligent on your personal property (ruined my grill cover, patio furniture, left trash in my house, nails, etc.) I think they are very unprofessional and would not recommend using them to anyone.

This management company has sent 2 of their contractors to our house. Neither of the contractors did the jobs they were supposed to do. The gutter cleaners did not notify us as to the date they were scheduled to do the cleaning. Nor did they clean the gutters: I still have to have buckets out where the gutters overflow. In addition, they broke the rain gauge and Priestley has failed to have them repair the damage. The Priestley contractor who was sent to fix a ridge cap shingle that blew off failed to caulk around the nail hole when the shingle was nailed on. The same shingle blew off within a month. We had to hire our own roofing contractor to caulk around the nail hole. We ended up paying the management company and paying again ourselves because of the poor quality of the contractors they send.

Priestley Management harasses homeowners. They sent me a letter in May about pressure washing and cutting weeds they aren’t on my property. I sent a response showing my home with pics and they said “case closed”. Then In September, I have already had 3 letters sent to me. First was for the home to be pressure washed again and the weeds that aren’t on my property line. The part of my house that isn’t pressure washed is the top 1/3 of my home on the side of the house that isn’t visible to the street which means they are walking in my yard. I said fine, I sent a response asking for a month to get it done, I’m a single mother. A week later, I get a letter about a basketball goal that isn’t mine and isn’t in my yard or property, then today I get a “final notice” about pressure washing even though it’s only been 14 days and they agreed to give me a month. They HARASS!! But the weeds and brush they are responsible that is very visible to everyone, they aren’t doing that??? The sidewalks are raising and hazardous! Many things they could be fixing on their end instead of harassing homeowners. I will tell everyone not to move into a neighborhood with this HOA company, Priestley Management.

Lock integrity. Blatantly lie about services not rendered. Glad we no longer will have them to run our HOA.

This company is the most horrible. I mean horrible company ever !!! They do not call back they will send fees to attorney to make extra money off people. They are a company about money and not for the people .. They do nothing for the neighborhoods beside cut glass with fake landscaping company .. If you have a problem with your account good luck with contacting them or therm contacting you because other wise they will send a letter from attorney. If I could give them a zero I would.