Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a $1 free trail at the 10 Legal Templates website and am now being charged a monthly fee of $39.95 for a subscription. I did not agree to a subscription and am having difficulty with cancellation,

  

  Business Response

  Date: 07/27/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund for $39.95. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th, 2025 I was looking for a free Room mate agreement. ****** found *************************************** description; Free Roommate Agreement Template | ********** Legal Templates ********************************** *********** Lease Agreement Site description;free roommate agreement template from ************************** A roommate agreement is a contract between tenants of the same property. Download a template and create a roommate agreement ******** look at the template, I needed to open account. To open an account I needed to supply bank info.on July 9th, I Opened an account, looked at the form, It was not was I needed, but downloaded the "Free" form only to find charge on my bank account for a monthly subscription 10 days later. They have a 7 day refund policy. I have contacted my bank and opened a dispute

  

  Business Response

  Date: 07/24/2025

  Hello,

  
  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Misleading Free Trial and Unauthorized Billing Complaint Details:I signed up for a free 7-day trial with ************************** on July 7, 2025, and only used the service for one day. Surprisingly, I received an email on July 8, 2025, stating that my subscription had expiredjust one day into the trial period, despite the advertised 7-day duration.I formally canceled the service by email on July 11, 2025and followed up again the same day. However, there is no visible cancelation option on their website, and the interface on my mobile phone was not user-friendly. In fact, I was unable to properly use or download the document I created due to system limitations.Despite canceling within what should have been the trial window, I was charged $49.95 on July 15, 2025. I have since disputed the charge with my credit card provider.I believe Legal Templates is using deceptive billing practices, bypassing their own advertised terms, and making cancelation intentionally difficult to trap users into automatic billing. This experience was frustrating, and I feel their practices are misleading and unfair to consumers.Resolution Sought:I am requesting a full refund of $49.95 and that Legal Templates improve transparency around their trial terms and provide a clearly accessible method to cancel subscriptions.

  

  Business Response

  Date: 07/24/2025

  Hi ******,

  
  Thank you for reaching out. I wanted to let you know that we're unable to process a refund on our end, as a chargeback has already been filed through your bank.

  
  Since the payment dispute is now being handled externally, you'll need to follow up directly with your bank for any further updates or resolution.

  
  Best regards,

  *****
  Customer Support Team
  **********************
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the last week I have gotten notices that ***** was taken out from **************************** . I have never signed up for this service or got a trial membership. Its getting ridiculous as they have sent multiple charges to my card. I dont even know how they got my information. This is ridiculous and I cant believe how many people have gone through this. I dont even know how to cancel this as I never signed up. This company is scamming people out of money and they charge multiple times. I want these charges to stop as Im a disabled mom of 5.

  

  Business Response

  Date: 07/17/2025

  
  Hi ******,

  
  Thank you for reaching out. I completely understand your concern, and I want to reassure you that your account was successfully canceled.

  
  Our records confirm that no charges were made to your account, and there will be no future or attempted charges moving forward.

  
  If you have any other questions or need further assistance, please dont hesitate to reach out. We're here to help.
  

  Best,

  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  
  

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Big Hello, May I please have some support with My account:I have had so much going on the past few months with caring for My ASD Grandson ( Can provide Proof if required ) that I had forgotten to send another email in regards to my Subscription. May I please have a Refund paid back in to my Payment method for the amount of : $********* Optus NBN had been playing up went I sent a request via : email to cancel my monthly payment, 3 Payments have came out of my bank account and I have not used your amazing service since my Trial offer.Please see attachments, I apologise for this mix up hoping for a positive outcome from your services.Thanking You,Be Safe ****** ***** Account Number :********

  

  Business Response

  Date: 07/16/2025

  Hello,

  Thank you so much for reaching out. Im truly sorry for any confusion or inconvenience youve experienced with your recent membership.

  
  After reviewing your account, I can confirm that the trial subscription you signed up for provides full access to our personal and business legal forms. It is designed to automatically renew unless canceled within the trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.
  
  That said, we understand that sometimes things get missed, and we're here to help. Ive spoken with our accounting team, and although our system cannot process refunds for charges older than 60 days, we are able to issue a refund for the most recent two month as a gesture of goodwill. 
  If this works for you, just let us know and we will move forward with processing the refund right away.

  
  Thanks again for your understanding and for giving us the opportunity to make this right. We look forward to hearing back from you.

   

  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2025 I went to use my debit card and found out a ***** charge was made to it by **************************. This website allows you to use a free week trial to see their website. I did not approve use of my debit card for the purchase. I called the website to cancel, however, no one answers the phone. I just wanted to make sure that the charge for the service would not be applied if I immediately cancelled the ******** fears were realized whenI foundout they did indeed charge my credit card. The card was accessed through autofill on my computer. I immediately contacted your company to have the charge reversed (disputed). I was told the charge could not be disputedwhile in the pending stage.When I went to the Better Business Website I saw many complaints for unauthorized charges with **************************. I do believe they are running this website as a scam.Please have the money placed back in my account. Additionallyyou (or me) may want to consider class action to keep this company from accessing and illegally charging peoples accounts.The debit card has been re-issued.If you have any questions you may reach me at ************.Thank you,***** *****

  

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a supposedly free trial (charged $1.00 anyway) and was charged on 7.14.25 a ***** monthly subscription fee. Today, same day of 7.14.25, this billing was reported to them via their only contact method (chat) and rather than honor my request for a refund they continued to try to sell their services at a reduced cost down to 4.95! I told them I only tried the trial out of curiosity as I have legal services through my employer and they continued to push their services.I requested they provide a full refund and they refused doing so. I wish I had checked them out via BBB to see the many customer complaints of such common deceptive, misleading practices theyve employed on their free trial offer.

  

  Business Response

  Date: 07/15/2025

  Hello,

   

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged four times by ************************** for a subscription I never knowingly signed up for. I did not receive a single notification before any of the charges, nor did I receive any receipts or confirmation emails afterward. I only found out about these charges while reviewing my credit card statement.When I contacted the company, they confirmed that I had never used the service during those months. However, they refused to refund me, claiming their system does not allow refunds after the trial period ends. This is unacceptable.Their failure to send billing notices or receipts is a clear violation of the ************************* ROSCA (Restore Online Shoppers Confidence Act), which requires transparent disclosure of automatic renewals and customer consent.I am requesting a full refund of $159.80 for the unauthorized subscription charges from April 4 to July 4, 2025. I never used the service, was never informed of any charges, and never knowingly enrolled in a recurring plan.

  

  Business Response

  Date: 07/12/2025

  Hello,

  Thank you so much for reaching out. Im truly sorry for any confusion or inconvenience youve experienced with your recent membership.

  
  After reviewing your account, I can confirm that the trial subscription you signed up for provides full access to our personal and business legal forms. It is designed to automatically renew unless canceled within the trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.
  
  That said, we understand that sometimes things get missed, and we're here to help. Ive spoken with our accounting team, and although our system cannot process refunds for charges older than 60 days, we are able to issue a refund for the most recent two month as a gesture of goodwill. 

  
  If this works for you, just let us know and we will move forward with processing the refund right away.

  
  Thanks again for your understanding and for giving us the opportunity to make this right. We look forward to hearing back from you.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $1 trial on 06/24/25 as I wanted to try out a template they had. I tried to cancel my membership on 06/27/25 (way before my trial period ended) and could not do it online. I called their customer service number ************ so they could help me cancel. Was told it was canceled. I saw on my bank account today (7/3/25) that I had a charge for $48.95 from Legal Templates even though I had canceled the trial membership before the charge was supposed to go through. I went online on their "chat" and was told they dont have that number any longer which made no sense when someone answered with Legal Templates name. Agent kept trying to keep me on their monthly services by reducing the monthly fee several times all the way down to $4.95 a month. I kept saying no. Long story short, they said they were going to cancel my account but was not going to reimburse me as I passed their "Trial Period". This company does illegal practices. Do not try to sign up for their free trial as you will get charged even though you cancel it on time. I am not sure how they get away with this type of ethics and it is sad. I will try to dispute this with my bank and see what occurs from this. But I want to warn others of trying out their free trial because you will get charged their high monthly fee even though you cancel before. NOT WORTH IT!!!

  

  Business Response

  Date: 07/04/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the trial subscription during the the free trial subscription and I did not think anymore of it. I received a letter of welcome on June 15, 2025. I went to my Credit Card history and found that I have been charged from February 2025 to June 2025 *****. I've attempted to speak with customer service representatives on the credit card and thru their chat service but no live person ever answers the phone or chat (only the auto bot). Please get my money back as I cannot contact anyone at Lefaltemplates. I have the 5 copies of the charges and letter of welcome. I am seeking a refund, as I have not used this, and didn't know it had not been cancelled until the welcome letter I received June 2025. (which has been the only thing I ever received from them) I went on "my account" by resisting my password and nothing shows as billing and no documents either. I obtained the account number this way.

  

  Business Response

  Date: 07/01/2025

  Hi *******,

  Thank you for reaching out. I hope youre doing well.

  Im reaching out regarding your account, which is currently active. I wanted to check if you might have another email address ****************** associated with your account.

  If you do, please let me know so we can ensure this is canceled.

  Thank you again, and I look forward to your reply.

  Best,
  
  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  
  

  Customer Answer

  Date: 07/10/2025

   I am rejecting this response because:  

  Dear *****

  I received your reply through BBB, but you did not send this through either of my Email addresses so I could not respond. My main email is **************************************************************************************, which is the email that you sent a welcome email to. (one of the attachments) .

   

  I believe my account number ******* I am looking for a full refund as well.  Please note that I have not received any communication reply from you directly, nor a phone number so I am not sure how to connect with anyone personally. 

  ******* *****

   

  
  
  
  

  

  Business Response

  Date: 07/10/2025

  Hi *******,
  
  
  
  Thank you for reaching out.
  
  
  Based on what you shared, I believe I may have found a possible account match. The last four digits and transaction dates align; however, the email address listed on the account is dbbusiness@*******.
  
  
  Could you please confirm if this email address is associated with your account in any way? This will help us move forward with the next steps.
  
  
  Looking forward to your response.
  
  
  Best,
  
  
  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 07/15/2025

   I am rejecting this response because:
  
  It is only asking for my email, and does not address any refund, just canceling.  My Email is ************************

  

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you so much for reaching out. Im truly sorry for any confusion or inconvenience youve experienced with your recent membership.

  
  After reviewing your account, I can confirm it has been canceled and that the trial subscription you signed up for provides full access to our personal and business legal forms. It is designed to automatically renew unless canceled within the trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.
  
  That said, we understand that sometimes things get missed, and we're here to help. Ive spoken with our accounting team, and although our system cannot process refunds for charges older than 90 days, we are able to issue a refund for the most recent three month as a gesture of goodwill. 
  If this works for you, just let us know and we will move forward with processing the refund right away.

  
  Thanks again for your understanding and for giving us the opportunity to make this right. We look forward to hearing back from you.
  

  Best,

  
  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Please relay to the merchant that I do appreciate their helping me with this and I wish them well.