Complaints

This profile includes complaints for Powers-Swain Chevrolet Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powers-Swain Chevrolet Inc

  4709 Bragg Blvd Fayetteville, NC 28303

• 

  Powers-Swain Chevrolet Inc

  PO Box 35845 Fayetteville, NC 28303-0845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26th, 2024 I purchased a brand new 2024 ***** Silverado 1500 Z71 Trailboss (Vin # ***************** ) with 27 miles on it from Power-***** Chevrolet for $75,851.80. It was slightly rainy that day so I did not examine the vehicle as closely as I should have. The vehicle agreed upon was supposed to be a brand new vehicle with no damage; however the vehicle that was sold to me has had prior damage in multiple locations. Power-***** did not disclose any damage upon the vehicle to me prior to my purchase nor afterwards. The left door jams for both doors on the left side are full of trash where they have been repaired and painted. The *** # sticker located inside the driver's door jam has been removed and reinserted at an angle by whoever did the repairs. The driver's door seems to have had it's door skin removed and glued back on. The truck bed also has been removed from the vehicle and then placed back on at an angle. The driver's side of the bed you can get your hand between the cab of the truck and the bed; while on the passenger side you can barely get your fingers to go into the gap. The driver's door window is making a noise.I contacted Power-***** about false advertisement and sale of this vehicle as a brand new undamaged vehicle when it was in fact damaged prior to my purchase. They refused to give a monetary compensation at the loss of value the vehicle has suffered from this damage. They have also refused to trade the vehicle out for a similar vehicle with identical packages. They have instead referred us to contact ************** for customer support. After being juggled around over the phone by ************** for a week and a half, I was finally notified by ************** that they will not be held responsible for the damages and loss of value that the truck has suffered prior to purchase. They have instead pushed the blame back to the Power-***** Dealership who refuse to handle it on their end and push the blame back towards **************.

  Business Response

  Date: 09/13/2024

  The request that Mr. ***** speaks of, buy the vehicle back or provide monetary compensation, is something that Chevrolet ************** will have to address. We have spoken with our Chevrolet representative and have been instructed to repair his vehicle per the manufactures warranty guidelines. They will not assist with a buy back or monetary compensation at this time. We will be happy to assist with the warranty repairs if Mr. ***** would like for us to do so.

  **** ******,

  Service and Parts Director

   

   

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22272624
  
  I am rejecting this response because: I did not buy a vehicle to be patched up and painted on. I bought a vehicle intending for it to be brand new. If I had wanted a repaired vehicle then I would have bought one at an auction or from a used car dealer.  I will also be out of town on a cruise from 09/14/2024 until 09/23/2024
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/13/2024

  While you are out of the area we will reach out to our Chevrolet representative and let him know of your response. Maybe we can persuade him to assist. If he does not you will need to seek legal counsel vrs. Chevrolet. Please reach out to **** ***** when you return and hopefully Chevrolet will assist with your request.

  **** ******

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2014 truck in during the last week of March for a transmission issue. I got a call back a few days later it was the transmission and needed replacement. I have Endurance as a warranty company and they offered me to pay 2k out of pocket for GM transmission or go with Endurance and it would take 5-8 days to get there. Ok with **** on the 10th of April to do it and then on the 17th called again and was informed by Endurance that **** never ok repair. Ok, **** calls get ordered. Fast forward to the 22nd, and I got informed by **** that the truck is done and waiting on payment. Call endurance am told they need a core of my old transmission. Call **** and he tells me he was never told. So I go and make a complaint and BBB to endurance due to them seeming to drag their feet and possible retaliation. Well, today is the 24th. A manager calls from Endurance and plays the call from the 10th that **** indeed was told he had to return core for payment and now I have been made a fool of for my warranty company. So I have been without a truck for over 3 weeks now and possibly another 1-3 weeks due to the service department of your company. First off I am asking for my truck to be released or a loner until payment and second some type of compensation and the deductible to be paid on your part for all the issues that have happened because your department is lying and just not doing what they're supposed to.

  Business Response

  Date: 04/26/2024

  ******************** pick up his vehicle on 4/24/24 Wednesday. He returned the vehicle on 4/25/24 Thursday with the transmission provided by his extended warranty company not shifting correctly. We are now waiting on the extended warranty company to provide another transmission. 

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2022 my wife took our truck, which is our only vehicle in to power ***** chevrolet for services. We were informed that the *** needed to be replaced and that it was ordered and would be available in two weeks. It has now been over 4 months and the truck is still in the shop. The dealership then told me to order the part instead. After I ordered it I called the dealership to tell them that I had the part and that I was bringing it in for them to install it. At that moment I was notified by their parts and services manager that the *** had arrived 13 days ago. The next day I got a call back from them saying that they had installed the *** and now are trying to fix an issue with the crankshaft and that they needed to order more parts and that the job would be done on Monday the 27th or midweek at the latest. It is now Friday the 31st with still no update, I keep calling yet I receive no call back. This wait has set me and my wife back over $5000 in rentals because we dont have any accurate time frame for when repairs could be complete.

  Business Response

  Date: 04/10/2023

  **************************** did bring his vehicle in on 11/10/22 with 2 issues. One the vehicle would not start and two transmission jerks on acceleration. For the no start will did order a *** module on 11/17/22 that we received on 03/10/23. After installing the *** we found more parts that were needed and ordered those on 3/17/23 and were received on 3/24/23. After getting the vehicle to start we now have the transmission issue and we have contacted the owners extended warranty company about needed repairs. Our service advisor has been in contact with the *******************; and informed them of the status of repairs.

  *********************

  Parts and Service Director

   

• Initial Complaint

  Date:03/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4 14 21 newly purchased vehicle went to their lot for an alignment. Was in their possession for 4 days. They brought it back to me with parts missing, and misc parts that had swapped out on the vehicle. I took it back in, and was given doctored documents by the service manager. I have tried working with them but I am tired of being lied to. GM service request # 9-8204292036.

  Business Response

  Date: 03/07/2023

  ************** continues to believe we removed a chip for the rear park assist feature. I have included documents that show the vehicle delivery information with a credit where the park assist feature was not installed when the vehicle was built. I have also included a form with ************** signature acknowledging his vehicle was not equipped with the park assist when he purchased the vehicle. GM has stated that a chip should be available in the first quarter of this year and GM will contact owners at that time.

  *********************

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19545554
  
  I am rejecting this response because: I also have documents to support my claim, based on the *** number to the vehicle. The dealership is trying to use wording to establish me being at fault. Wires were not dangling under dash before they had it back in there possession. (Before) When park assist button was activated, button would illuminate and infotainment center would display a message in regards to the operation of park assist,  Also the truck would respond to moving objects in the rear. (After) wires were dangling under dash, found them to be related to park assist. When button is activated it is no longer illuminated, and infotainment center no longer displays message and vehicle no longer respond to motion behind the vehicle.  I have looked into this matter deeply and have in hand a build sheet based on my *** number, showing in detail, with a schematic that the module was infact a part of the build. Looking into this matter I have found the module was missing an internal part (a semi conductor) which the module uses for storing memory. So basically I have supporting documents to my claim, there is also the matter of tailgate handle being changed, patch job on spray in bed liner where panel for access to tailgate handle, also a pull up handle in the cab that clearly swapped based on the black finger prints that where all around it . What I signed at *****************, is a document stating park assist would not work properly, not that the vehicle was missing parts. Apparently the dealership doesn't think I ever bothered to press that button. I went to them to by a buy a new truck and they used it for parts. They had used Colorados in the back that the sales rep let me know they could not get parts for due to the shortage, same time I noticed how the tailgate handle on my truck looked old and worn (even though I had not used it) I happened to notice they had moved some of their used Colorados to the front. I walked the lot and noticed these old trucks components looked new compared to mine. It let me know they were desperate cause they had been stuck with those used vehicles for a year. My truck was tampered with at ****************, and Southern Pines Chevrolet has confirmed such by letting me know, patch job on spray in bed liner, grease on the inner workings of tailgate handle, and gave me proper build sheet of my vehicle based on *** number. Also I have documents from **************** showing how the service manager tried to miss lead me. Southern Pines Chevrolet tried to work with **************** in sorting this out, but they also found **************** to be giving them false information. *********************** told me ( and I have documents) they had ordered All these worn parts, however when Southern Pines Chevrolet contacted them, **************** stated they hadn't seen me in a year ( even though I just bought a truck, and just left their lot, and they had no parts for me. At that point Southern Pines told me that they would no longer bother dealing with ***********************. I made my complaints to GM, GM communicated with Southern Pines chevrolet, then GM advised me to speak with a lawyer. GM has refused to provide me any information on several attempts. *********************, with out hearing anything from me has consistently been in denial and flat out called me a liar. However the computer on this truck is not capable of lieing. I do hope my complaints are taken seriously as to help protect consumers from this type of fraud. I will be providing all documents I have. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/10/2023

  In previous correspondence we have provide the ** documentation explaining due to the chip shortage this vehicle was built without the module that would enable the park assist function.  This was explained to ************** prior to his purchase and he signed the disclosure statement, a document we have we have also previously provided to you.  There was also a credit listed on the vehicle invoice providing further proof the vehicle was built without the Rear Park Assist function.  The disclosure explained this function would be a free of charge retro-fit once the parts were made available by the supplier.  When this occurs ** will communicate to ************** that parts are available and he may contact his then servicing dealer to make an appointment for the installation of *************.

  We have contacted *************************, our Area ** representative and he states that no information has been released yet in the current Field Action status report on the availability of ************* parts as of yesterday 3/9/23.  ************** also states he is unaware of any document ** would have provided stating this vehicle was built in any other way  than the way we and our documents have stated.  We have asked ************** to produce the documents he claims to have and to date he has failed to do so.  If they have been provided to you we would request the courtesy of receiving copies of them.

  In addition, many of the comments he has made in reference to Southern Pines Chevrolet are counter to our experience with them.

  Respectfully submitted,

  ****************************

  President

  *********************** Chevrolet, Inc.

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19545554
  
  I am rejecting this response because:
  I will be mailing in documents,
  Sincerely,
  
  *******************

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19545554
  
  attached are documents for your review
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/20/2023

  From the documents ************** has attached it seems he still believes we removed a module for his park assist feature that GM did not include when his vehicle was built.

  I have attached 4 items to show the module was not on his vehicle at the time of delivery.

  1. The vehicle build sheet that he refers to as a non-definitive document shows the credit where the vehicle was not equipped with rear park assist includes later retrofit. It also states should there be any questions about the vehicle build please refer to original vehicle invoice or window sticker.

  2. The window sticker shows the credit amount and states vehicle not equipped with rear park assist includes later retrofit.

  3. The original invoice shows 00y credit-not equipped with rear park assist includes later retrofit.

  4. ************** signed a customer acknowledgment form that states vehicle not equipped with rear park assist at time of delivery.

  With all of the above documentation it shows the vehicle was not equipped with this feature therefore we could not have removed the module needed for rear park assist.

  Regretfully we will not be able to convince ************** of this.

  ************** will be contacted via mail from GM when parts are available for the retrofit.

  With the documentation we have provided this will be our final response to case # ********.

  *********************

  Vice President

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19545554
  I would also like to include that this truck body style has been discontinued, and that all this took place through the world wide shortage, and manufacturing stoppage. I went to ***************** to buy a new truck, and they used it to strip for good/ new parts. *********************** should have bought their own truck to do that with. I never gave them authorization to remove parts or go under the dash to try to cover up what took place on their lot. The retro fit has been explained module will be replaced at later retro fit. At date of purchase, *********************** could not explain what was missing on park assist, but once I got it back and found wires dangling and the computer responding differently, they tried using this excuse. Documents I provided are factual, and the computer on that truck is incapable of lieing, or covering up wrong doing. Further more, *********************** has done nothing to resolve this issue, I had to go elsewhere because my truck kept being given back to me with miscellaneous items swapped for Old parts. I spoke with multiple reps in regards to these issues, and it has taken me quite some time to get facts due to the fact that insiders don't want the general public aware of what is taking place at these dealerships, 

  Proper documentation has been provided 
  I am rejecting this response,
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/22 I walked into Power Swain Chevrolet in Fayetteville NC because my check engine light suddenly came on. I had been having an ongoing issue with my vehicle for several weeks and had been into the dealership multiple times previously, but by the time I had gone into the dealership the light had gone away so they couldn't get any error codes. So on 8/25/22 when the light was still on I wanted to make sure I got into the shop for them to actually be able to pull the code, and they were able to use the computer to find that I had a misfire on cylinder 8. They even provided me the print out of the error. They booked me an appointment for 9/1/22 to drop off the vehicle at 7:30am and told me that because the vehicle was under warranty that I'd be able to get a rental car during the repairs.
  I dropped off the vehicle on time, 9/1/22 at 7:30am and asked when I could get the rental. They said they would only be able to get me a rental after the technician looked at the vehicle, but would give me a ride home in the meantime. I agreed.
  By ~1:30pm I called them because I hadn't heard from them and they said they still hadn't looked at it so they couldn't get me a rental yet, and I told them I'd need a vehicle by that evening. So they said they'd call me when the tech looked at it. By 4pm, when I hadn't heard anything I called again and they told me they wouldn't be able to get me a rental they that they wouldn't be able to get a tech to look at my car today.
  I asked why they booked me an appointment to have my car fixed today if they didn't have anyone available and they said "sometimes the techs are running behind." They said I could get picked up and come get my car and drop it back off on 9/6/22 to try again. I want my vehicle fixed in a timely manner and I need transportation provided when my vehicle is unavailable for maintenance as stated by my warranty. I also don't want to waste my fuel driving over 30 minutes to and from the dealership for no reason.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Ms ******** went into a rental vehicle on 9/7.
  The parts needed to repair her vehicle are on back order from GM.