Complaints

This profile includes complaints for ReverseHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ReverseHealth

  6910 Fayetteville Rd Durham, NC 27713

• 

  ReverseHealth

  8480 Honeycutt Rd Ste 200-V700 Raleigh, NC 27615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never authorized this payment, Had never even seen this website and they have not issues a refund at my request despite it being fraudulent. I have tried to dispute through ****** and they refuse to refund as well. I have NO idea how this company got my information, but it is theft

  Business Response

  Date: 03/25/2025

  Reverse Health's web platform and application provide online coaching, personalized meal plans, and online support groups focused on the unique needs of perimenopausal and menopausal women.
  
  Customers who sign up for the platform are provided with an opportunity to review our Fair Refund Policy prior to making their purchase. The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is clearly presented at the time of purchase.
  
  Our records reflect that the customer signed up for our program on September 11, 2024. She contacted our support team on March 11, 2025, and a full refund was granted on March 18, 2025.  Her financial institution should provide full credit to her account within 510 business days of refund processing. While we do not have information suggesting unauthorized use of her personal or payment information, we have honored her request for cancellation and refund in full, in good faith and in accordance with our Fair Refund Policy.
  
  We believe we have acted fairly and promptly to resolve this matter. Should the customer have any remaining questions or need further assistance, we encourage her to contact us at ***************************************************************.
  
  Sincerely,
  Customer Support Team

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this. I have no idea what the business is for. I never gave permission for this company to with drawl money. And I never gave this company my card info. I have been hacked and I want a full refund immediately

  Business Response

  Date: 03/17/2025

  Reverse Health provides online resources, meal plans, and support groups tailored to the unique needs of perimenopausal and menopausal women.
  
  Customers signing up for our platform are presented with the opportunity to review our Fair Refund Policy prior to purchase. The Fair Refund Policy, which is clearly referenced at the time of enrollment and available within our Terms of Service (*******************************************), allows for refunds under specific circumstances, such as technical issues, medical restrictions, or other extenuating circumstances.
  
  We respectfully disagree with the customers assertion that she did not sign up for our service. Our records indicate that an account was created on December 17, 2024, using the email address provided in the complaint, and that a successful payment was processed at that time. However, while the claim does not fit squarely within the terms of our Fair Refund Policy, we recognize that there may have been confusion or unintended account activity. Given the circumstances, our customer support team promptly processed a full refund on March 11, 2025.

  We believe we have acted in good faith and in accordance with our commitment to customer satisfaction. Should the customer have any further concerns or require additional assistance, we encourage her to contact us directly at ***************************************************************.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was curious about their product and looked at the price and they kept sending me pop *** with lower price and stating that I would have a 30-day money back if I changed my mind and offered 50% lower price for it. I then was asking a coworker, and she told me that it was most likely a trap. Told me to contact them to cancel and see their answer, and my coworker was right, because the woman online called ***** said that I could not get a refund, only a future subscription renewal cancelation. This is not right. It seems like a trap and a scam.

  Business Response

  Date: 03/17/2025

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 
  
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is prominently referenced to customers at the time of purchase.    Reverse Healths Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.
  
  While the customers concerns as referenced within her complaint did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances.  Our customer support team subsequently processed a full refund for the customer. 
  
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy.  We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly requested cancelation of my subscription and deletion of my account, I have receiced refunds in January from Reverse Health with a confirmation that the subscription was canceled and my acocunt will be deleted, yet Reverse Health keeps my account alive and when I requested deletion again today, I was advised that I still have an active subscription till April and that my account has now been canceled. The deletion and cancelation request was not honored and any follow-up emails requesting deletion and cancelation for good are not responded to. I have emails confirming cancelation from January and yet today I am being told I still have an active subscription. I never use the app and only logged in today to check if it's still active. This is fraudulent behavior and deserves resolution and reporting.

  Business Response

  Date: 03/10/2025

  Thank you for the opportunity to respond to this complaint. We take customer concerns seriously and appreciate the chance to address this matter.
  
  A cancellation request was received in January 2025. A confirmation email was sent acknowledging the cancellation. However, while the cancellation was processed, the system maintained an active subscription status through April 2025 due to a pre-paid billing cycle. The account has now been fully canceled to ensure no further charges will occur.
  
  A request for full deletion of the account and associated data has also been received. Full deletion of the account and account data has been initiated. However, consistent with our privacy policy and applicable state and federal law, certain records necessary to demonstrate compliance with consent and other legal requirements will be maintained. All other information will be deleted.
  
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns. We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23013256
  
  I am rejecting this response because: the business maintains that it has "initiated" a deletion but I have repeatedly asked for confirmation that all data HAS been deleted. Given that this business continues to extend periods and avoids confirmation that the data WAS IN FACT deleted, I am rejecting this response. I want to see a confirmation that the data was deleted not that the "deletion was initiated"

  Thank you.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to respond to this matter. We take customer concerns seriously and appreciate the chance to clarify the timeline and actions taken.
  
  We would like to respectfully correct a key detail in the complaint. Our records indicate that in January 2025, the customer contacted our support team requesting a cancellation and refund of their subscription. Her cancellation request was immediately honored, and while our customer service team provided information on alternative refund options, the customer ultimately declined them. A full refund was issued in January 2025 in accordance with our policies.  At no time during this January 2025 message exchange did the customer request deletion of her account.
  
  We received the customer's request for account deletion on March 4, 2025. Upon receiving this request, we promptly initiated the deletion process, which follows standard procedures in compliance with our privacy policy and applicable regulations. As of March 11, 2025, the customer's account and associated personal data have been deleted from our active systems. However, as required by applicable laws and industry regulations, we must retain certain minimal records for compliance purposes. Specifically, we maintain basic contact information, transactional history, and confirmation of user consents in a non-active state. These records are necessary to demonstrate compliance with credit card and payment processing rules, regulatory requirements, and applicable consumer protection laws. They do not include personally identifiable usage data and are retained solely to fulfill legal and auditing obligations.
  
  If the customer requires additional clarification regarding our data deletion process, they are welcome to reach out to our support team at ***************************************************************, and we will be happy to assist.We appreciate the opportunity to address this matter and trust that this explanation provides the necessary resolution.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a 10 minute interview , ******** ****** *** , ****** **** *** interviewed ** ***** regarding his 2 heart attacks. Al said that beetroot extract and garlic lowered his blood pressure. This company charged my account twice. Order confirmation from Detox ****. I called Capitol One, I was charged twice and the charge is with a company in ************ CA called *********. I responded to email that I want this order canceled and called to cancel . No answer. The charges are not posted yet. I can't dispute these charges until posted. This is fraudulent as there is no record of ** ***** promoting this product. This is a deep fake

  Business Response

  Date: 03/10/2025

  Thank you for reaching out regarding this complaint. We appreciate the opportunity to provide clarification.
  
  Reverse Health is not affiliated in any way with the product, company, or transaction referenced in the complaint. Specifically:
  *We do not sell or promote Detox **** or any related supplements.
  *We are not affiliated with any reseller of Detox ****.
  *We have no corporate presence, office, or affiliates in ************, ***
  *We have no relationship, business dealings, or connection with ********* or any entity involved in this transaction.
  

  Reverse Health is an online platform providing coaching, meal plans, and support for weight loss, primarily serving perimenopausal and menopausal women. We do not process payments for third-party products or services outside of our own offerings.
  

  It appears the complainant may have mistaken our company for another business. We respectfully request that this clarification be noted and that the complainant direct their concerns to the appropriate company.
  Please let us know if any further information is needed.

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Reverse Health App and was NOT able to access their app. I emailed them after receiving a few emails from them noting that I hadn't accessed my subscription yet.When I wrote them back I told them that I could not access, on November 27th 2024 just ONE day after I signed up. You don't get a FULL detail of what you are signing up for until you sign up. So not only could I not access their app, but it wasn't what I was looking for.THEY NOTE that you can get a full refund within 14 days yet I wrote letting them know it wasn't what I was looking for and to CANCEL my subscription as I also couldn't access their APP. HERE's WHAT THEY ADVERTISE:Can you get a refund from Reverse Health?Full or partial refund is applicable if you did not receive access to your personalised weight loss coaching program or received a faulty product. To request a refund, contact our customer support team within 14 days of purchase, providing detailed information and visual *********** on my behalf please file this dispute against their business, Reverse Health and insist on my refund for THREE charges!! The initial charge of $15.19 on Nov. 26th on my Paypal/a SECOND charge of $38.95 on Dec. 23rd 2024 and then they charged a THIRD charge on Jan. 23rd for $38.95 for an APP that is not only not accessible but an app that I wrote to them to CANCEL the day after signing up. I let them know it's NOT what I was looking for. Please do not renew.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor charged me despite my request for cancellation multiple times.This is a scamming pattern that ultimately they claim that you forgot to cancel so we charge you. They are now offering me 50% refund but I want full refund.

  Business Response

  Date: 02/12/2025

  Reverse Health's web platform and application provide online resources, meal plans, and online support groups for weight loss. Reverse Healths programming focuses on the unique needs of perimenopausal and menopausal adult women.
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase. The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is prominently displayed to customers at the time of purchase. *********************** Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start or continue with the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions, or if the customer experiences other extenuating circumstances. Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.
  While the customers concerns as referenced within her complaint did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances. Our customer support team subsequently processed a full refund for the customer. The customers financial institution should provide a full credit to her account within ten days.
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program. We encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for reverse health end of October, early November 2024. I didnt like how repetitive the meals were, nor the app layout as it is below subpar. I canceled November 8, 2024 at 1:34pm and took a screenshot to keep as a proof. They went in my account, turned it back to active and charged me for a 3 month subscription on January 28, 2025 for $66.65. I immediately contacted them and confronted them with proof of cancellation and open a dispute with ******. Their representative named ****** kept telling me to close my ****** dispute and would process a refund. I didnt close it. They then proceeded to lie in the dispute and because ****** is automated, Im having a hard time keep appealing all the lie reason to get uploaded, like a fake tracking number (for an app!!), to stating my account was active, which is not as it was cancelled months ago. They are a scam company, and by seeing the amount of complaints stemming from the same situation, I would not be surprised if they get investigated for fraud. I want my money back and I better see more charges from them.

  Business Response

  Date: 02/12/2025

  Reverse Health's web platform and application provide online resources, meal plans, and online support groups for weight loss. Reverse Healths programming focuses on the unique needs of perimenopausal and menopausal adult women. Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase. The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is prominently displayed to customers at the time of purchase. *********************** Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start or continue with the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions, or if the customer experiences other extenuating circumstances. Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.
  
  While the customers concerns as referenced within her complaint did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances. Our customer support team subsequently processed a full refund for the customer. The customers financial institution should provide a full credit to her account within ten days.  Additionally, we want to clarify an important point regarding subscription cancellations and ****** disputes. Once a ****** dispute is initiated, our ability to process a refund is restricted until ****** reaches a final decision. This is a common industry-wide limitation imposed by ****** and is not a misrepresentation by Reverse Health. We advised the customer of this restriction and offered to facilitate a resolution as soon as ****** allowed.
  
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program. We encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want o create awareness about a company named "Reverse Health",The listed location is *****************************************************************************************************************;they charged me using ****** for a subscription and had me enrolled in automatic payment.I did not subscrive nor did I received any goods ar services from this company. When I tried caling the number listed ... no answeer. The Chat response from someone named ****** ****** (?). I am listing here verbatim. Hi ********,Im ****** ******, the Supervisor of the ************************** I hope all is well.I sincerely apologize for the inconvenience and frustration this may have caused. I can see you've taken the step of filing a dispute. I understand its frustrating to be in this situation, and I'm truly sorry for any inconvenience it's causing.?Due to the ongoing dispute, your payment is currently on hold. This means we can't process anything until ****** reaches a decision, which can take approximately 5 weeks to 6 months.Given this situation, I want to be as transparent as possible. Depending on the decision, there is a possibility that your refund might not be processed. Additionally, if the dispute is ruled in our favor, we deeply regret to inform you that we will no longer be able to issue the refund. It's also important to note that the additional processing fee charged by ****** is out of our ********** sorry if this is a frustrating situation, and I apologize for the limitations I have in helping at this moment.?Best regards,Csilla

  Business Response

  Date: 02/12/2025

  Reverse Health's web platform and application provide online resources, meal plans, and online support groups for weight loss. Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women.Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase. The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is prominently displayed to customers at the time of purchase. *********************** Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start or continue with the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions, or if the customer experiences other extenuating circumstances. Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.
  
  While the customers concerns as referenced within her complaint did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances. Our customer support team subsequently processed a full refund for the customer. The customers financial institution should provide a full credit to her account within ten days.Additionally, we want to clarify an important point regarding ****** transactions and disputes. Reverse Health does not directly process payments; instead, ****** facilitates all transactions, including authorizations and charges, in accordance with the users ****** settings. It is not possible for Reverse Health to charge a ****** account without an authorization initiated by the user. Furthermore, once a ****** dispute is initiated by the customer, our ability to ********************** charges is restricted until ****** reaches a final decision. This is a common industry-wide limitation for merchants using ****** as a payment processor, and it is not a misrepresentation on our part. Our team advised the customer of this restriction, which is outside of our control.
  
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program. We encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I do want to be made clear that I do not agree with the following  Reverse ***** statement:

  "Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase. The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is prominently displayed to customers at the time of purchase".

  I did not sign up for their platform, nor did I receive any services or goods from them, and that is the reason I made it clear i wanted the money back to me that was collected .
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app and weight loss program being advertised on ******** is nothing what I received after paying. I contacted them immediately for a refund and was told the best they could do was 50% refund. The small print states a full refund is only if theres technical issues but I think an app that is completely different from what was being advertised and not set up to work as such is technically a technical issue. I believe this is false advertising as what I paid for wasnt what I received at all. I didnt even get an explanation why the app was so different from what was being shown in the ******** advertisement.

  Business Response

  Date: 01/28/2025

  Reverse Health's web platform and application provide online resources, meal plans and online support groups for weight loss.  Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women. 
  
  Customers who sign up for the platform are provided with an opportunity to review Reverse Healths Fair Refund Policy prior to making their purchase.  The Fair Refund Policy is available for review within our Terms of Service (*******************************************) and is prominently displayed to customers at the time of purchase.  *********************** Fair Refund Policy provides for a full or partial refund of initial or renewal ******************** payments in the event that a customer is unable to start, or continue with, the program due to technical issues relating to the application/platform, if the customer is prevented from using the services due to dietary or other medical restrictions or of the customer experiences other extenuating circumstances.  Our Fair Refund Policy also provides for a full refund if a customer does not see desired results after following our program for fourteen (14) days.
  
  While the customers concerns as referenced within her complaint did not fit squarely within the terms of our Fair Refund Policy, our customer support team ultimately granted the refund request due to the extenuating circumstances.  Our customer support team subsequently processed a full refund for the customer.  The customers financial institution should provide a full credit to her account within ten days.
  
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy.  We appreciate the trust implicit in our customers decision to purchase and use our program.   We would encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****