Complaints

This profile includes complaints for ReverseHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ReverseHealth

  6910 Fayetteville Rd Durham, NC 27713

• 

  ReverseHealth

  8480 Honeycutt Rd Ste 200-V700 Raleigh, NC 27615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cant get help from customer service so coming here. I was charged $68 but never signed up for it. I signed up for 3 months and knew that. I dont like the app and reached out about that early on. It doesnt say anything about a subscription in my app or in my Apple app store so I did not know I had to cancel or be charged more when my 3 months are up. The only help I get is a partial refund and life time access to the app-WHICH I DONT LIKE. There is no phone number to call and no way to reach a manger. I need help as this is not AT ALL in my budget and very deceptive and misleading that it doesnt show up under subscriptions. I check that frequently to make sure I havent accidentally signed up for anything and to set my budget so I know what charges to expect. This is a VERY DECEPTIVE COMPANY. I want a FULL refund

  Business Response

  Date: 07/30/2025

  Our platform provides digital wellness programs, which may include a combination of app-based tools, instructional content, and online support resources. Customers are presented with an opportunity to review our Terms of Service, including our Fair Refund Policy, prior to completing their purchase. These terms are also included in follow-up communications and are designed to ensure transparency and compliance with applicable consumer protection laws.
  
  Our Fair Refund Policy allows for a full or partial refund of initial or renewal payments in cases where a customer is unable to start or continue with the program due to technical, medical, or other extenuating circumstances. A full refund is also available for customers who do not experience desired results after following the program for 14 days.
  Our records reflect that the referenced purchase was completed on April 25, 2025. While the customer contacted our support team early in the initial subscription period to express concerns about certain aspects of the product, there was no indication at that time that they wished to cancel. On July 24, 2025after the subscription had automatically renewedthe customer reached out again to express dissatisfaction and indicated that they did not wish to continue.
  
  Although the request did not fall squarely within the scope of our Fair Refund Policy, our team made an exception under the policy based on the circumstances. A full refund was processed on July 25, 2025, and the subscription was canceled to ensure there would be no future charges.
  
  We believe we acted fairly and in good faith in addressing the customers concerns. We appreciate the trust implicit in any customers decision to try our program, and we welcome feedback that helps us improve. If the customer does not receive the refund as expected or has additional questions, we encourage them to reach out to us at ***************************************************************.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the app in July 2024. I cancelled in app as instructed. I removed the app from my phone. I noticed in July 2025 that they charged me $144 in January 2025 and again in July 2025. I contacted them and got a run around, they state no proof on their end that I cancelled and since I dont have an email or screenshot showing cancellation they will not refund. They offered $119 and a lifetime subscription as a compromise. Thats bogus and bad business. There is clearly an issue with cancelling as I have now seen many complaints online and here. They should be sued.

  Business Response

  Date: 07/17/2025

  Reverse Health's web platform and application provide online resources, meal plans, and online support groups for weight loss. Reverse Healths programming focuses upon the unique needs of perimenopausal and menopausal adult women.
  
  We appreciate the opportunity to respond to the customer's concerns. We take all feedback seriously and are committed to ensuring our practices meet the highest standards of ethics and transparency.
  
  Our records indicate the customer first enrolled in July 2024 with a six-month subscription, which renewed in January 2025 and again in July 2025 in accordance with the selected plan. We did not receive any cancellation request prior to either renewal. The customer reached out to us in July 2025, approximately six months after the first renewal.
  We understand that the customer believes she canceled her subscription; however, her message references deleting the app, which may have been mistaken for cancellation. Unfortunately, as is true with nearly all mobile apps, simply deleting the app does not cancel the associated subscription. Our platform includes a clearly accessible, one-click cancellation option within the app interface, which is designed to meet or exceed the legal requirements in many jurisdictions. This action triggers an automatic cancellation confirmation email to the customer. We have no record of such an email being generated for this customer. If the customer did in fact receive a cancellation confirmation email and was subsequently charged, we would absolutely want to investigate further. We encourage her to contact us at *************************************************************** and forward a copy of the confirmation if available.
  
  Notwithstanding the fact that we have no record of the customer having canceled her subscription, our customer support team elected to issue a full refund in accordance with the "extenuating circumstance" provision of our Fair Refund Policy. The refund has been processed, and the customers financial institution should credit her account within ten days.
  
  We believe we have acted fairly and in good faith in attempting to address the customer's concerns and in the application of our Fair Refund Policy. We appreciate the trust implicit in our customers decision to purchase and use our program. We would encourage her to reach out to us (***************************************************************) should she encounter any issues with her refund or have any further questions regarding this matter.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025, I was interested in an ad for a 30 day yoga challenge. I was somehow redirected to Reverse Health. At first I simply answered all of the questions. When I selected a 90 day trial for an amounts the translated to $39.24Cdn. I had no idea that I was being sold an APP. When I opened the app I immediately knew it was not anything that I would find beneficial. Nothing in the email confirming my purchase indicated that I had enrolled in a subscription. On July 2nd, when I looked at my bank acct, I saw that I had been charged $96.40Cdn by Reverse Health, on July 1st. I wrote to their customer service and requested that the subscription I had allegedly agreed to, be cancelled and a refund issued. They wrote back saying my subscription had been cancelled. I then received an email asking how the communication rated. The answer is, not good. The email indicating my subscription had been cancelled was completely silent regrading the refund, and since they had cancelled me, I expected to see a refund. To date, none has appeared on my account. If this is a legitimate business it is extremely sketchy that people can inadvertently be enrolled. I NEVER agree to and subscription, and am cautious when such are offered. In this case, the OFFER, was not disclosed openly. If one must referr to a secondary link to see the refund policy to know they are enrolling, it is far from transparent. I see this outfit as scammers, as there is nothing transparent in their communications or their platform. It is on me that I did not complain about the useless APP back on April 8th, but the rest is on them.

  Business Response

  Date: 07/14/2025

  Reverse Health is a digital wellness platform offering programs and personalized support tools for women at various life stages. 
  
  All of our marketing funnels and ad copy are reviewed by both our marketing and legal teams to ensure full compliance with applicable advertising and consumer protection laws in each jurisdiction where we ********** this case, we have confirmed that the funnel used at the time of the customers purchase included clear, plain-language disclosure that she was enrolling in a subscription. This disclosure appeared in visual proximity of the purchase button and stated: By clicking this, you agree to Terms of Service and Privacy Policy and to the [$initial_price] for the [initial_term] membership to Reverse Health. This is an introductory offer, and your membership will automatically renew at the regular price of [$renewal_price] for a [renewal_term] membership unless cancelled. Membership begins immediately upon payment reception. You can cancel at any time by visiting Manage My Subscription under My Account. If you have any questions about your subscription, please contact us at ***************************************************************.  This information was presented clearly and prominently within the customers view at the time of purchase and is also confirmed in our Terms of Service.
  
  Following receipt of the customers complaint, our internal team including legal counsel reviewed the funnel in question to confirm that the disclosure language remains properly displayed for all users. If for any reason the language did not appear correctly due to a browser or technical issue, we absolutely welcome the customer reaching out to our customer service team to report it. We take both our legal and ethical obligations seriously and want to be made aware of any such issues so they can be promptly addressed.
  
  To ensure this matter is fully resolved, the customers subscription has been canceled and a full refund has been issued. Please note that refunds may take up to 10 business days to appear on the customers bank account, depending on their financial institution.
  
  While we do not believe we acted improperly in this case, we would of course welcome any further questions or feedback. The customer may reach us at ******************************************************************.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June ******* Following issues observed/experienced:* Site became inoperable due to repeat advertisements and extremely difficult to get actual service * Site reports to be to assist with improving health but instead is a sales platform for health products * **************** impossible to reach for refund * Had to open dispute with credit card company * *********** recieved

  Business Response

  Date: 06/30/2025

  Reverse Health's web platform and application provide online resources, meal plans, and online support groups tailored for weight loss. Our program is uniquely designed to meet the needs of perimenopausal and menopausal adult women.

  Customers who sign up for the platform are given an opportunity to review Reverse Health’s “Fair Refund Policy” prior to purchase. This policy is available in our Terms of Service (https://reverse.health/terms) and is also referenced prominently at checkout. The Fair Refund Policy allows for a full or partial refund in cases where a customer is unable to access or continue with the program due to technical issues, dietary or medical restrictions, or other extenuating circumstances. A full refund is also available if a customer does not see desired results after actively following our program for 14 days.

  We have limited information regarding the details of this complaint. However, we can confirm that the customer reached out to us and was issued a full refund on June 29, 2025. As communicated by our support team, refunds typically take 5–10 business days to appear on the customer’s account, depending on the card issuer.

  We regret any frustration the customer may have experienced and believe we have acted in good faith to resolve the issue promptly. Should she have any remaining concerns, we invite her to contact us directly at [email protected].

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23532107, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Katarina Lukaszewicz

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024, I was charged by this company. I called and cancelled. Today, June 25, 2025, I discovered that they had charged me. It was listed as a recurring charge. It was through ******. I was unable to reach the company by phone. I contacted them via email requesting a refund. They said they have no proof that I canceled. They asked if I had proof. I told them I did not, as it was a year ago. Four different people attempted to offer me alternative options instead of refunding my payment in full. The last offer was refunding all but thirty dollars of the $159 I took, and I could have lifetime access or something like that. If I wanted access to this company, I would not have canceled in the first place. I have tried all day to get a refund, but they refuse and offer me useless things. I want my money back. I have not used their services. I did not get a refund last year and the two amounts they charged me do not add up to this amount. There was no warning that this charge was going to happen, like more reputable companies do. I am not requesting last years amounts. I was scammed. But I am refuting the authorization they said I gave them to deduct $159 from my account.

  Business Response

  Date: 06/30/2025

  Reverse Health's web platform and application provide online resources, meal plans, and online support groups tailored for weight loss. Our program is uniquely designed to meet the needs of perimenopausal and menopausal adult women.

  Customers who sign up for the platform are given an opportunity to review Reverse Health’s “Fair Refund Policy” prior to purchase. This policy is available in our Terms of Service (https://reverse.health/terms) and is also referenced prominently at checkout. The Fair Refund Policy allows for a full or partial refund in cases where a customer is unable to access or continue with the program due to technical issues, dietary or medical restrictions, or other extenuating circumstances. A full refund is also available if a customer does not see desired results after actively following our program for 14 days.

  In this case, the customer initially signed up on June 24, 2024. Our records indicate that a renewal charge of $159.00 was processed on June 24, 2025, in accordance with the subscription terms agreed to at signup. The customer contacted us the following day expressing concern about the renewal and requested cancellation and a refund.
  While our team was initially unable to locate a cancellation request from the prior year, we nevertheless took the customer’s concerns seriously. On June 27, 2025, our customer support team issued a full refund of the $159.00 charge and canceled the subscription to ensure no future renewals would occur.

  We believe we have acted fairly and in good faith in resolving the matter and appreciate the opportunity to clarify this issue. Should the customer have any further questions, we welcome her to contact us directly at [email protected].

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23520122
  
  
  
  I am rejecting this response because: 

  Agreed that they are who they say they are. However, judging by the amount of emails I received and sent in regards to this complaint with the company I would say that they are not as helpful as they claim to be. It shouldn't have come to this. I am happy that they finally refunded me but the work it took. The aggravation. The attempts to get me to drop the refund request were unreasonable and harassing. The response by them makes it sound as they were agreeable and pleasant. They were not. No one should have to go through all of that for a simple refund. 

  They may be a legit company but I didn't feel that during the process of getting the refund. 

  
  
  
  Sincerely,
  
  
  
  Britt M Feely

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2025 I purchased a one month health program from Reverse Health! I definitely know for sure that I did not sign up for automatic renewal! When I realized in April 2025 that I was charged for another month, I reached out to Reverse Health and told them to please cancel my account and to never charge me again! I was assured via email messaging that my account was closed and I would never have any further charges to my card! Today, we realized our bank account was overdrawn and realized Reverse Health has continued to charge me monthly! As of this date I have been charged $180 unauthorized! You can only send them messages and when they do reply, the communication is deleted very quickly after conversing! It is literally impossible to talk on the phone person to person! So many red flags here! I have spent a couple of hours addressing this today with Reverse Health and the bank and like I stated earlier; I already addressed this issue two months ago!!!! This is happening to others with this company! Shady

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally signed up for this service. I could not get into the app and tried to get help, and no one could help me. I accepted that and forgot about it. Now they are trying to charge me again. I have told them I do not want the service and cannot use the service. I allowed the first charge, but since I cannot use it, I will not pay for it. If I have to charge fraud I certainly will.

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to respond to this customer concern.
  
  ********************** is a wellness platform that offers personalized, app-based programs focused on nutrition, exercise, and lifestyle support, with a particular emphasis on the needs of women over 40. Our offerings are educational in nature and are not intended to diagnose or treat medical conditions. All services are governed by clear Terms of Service agreed to at sign-up, including information about auto-renewal and cancellation policies.
  
  This customer signed up on March 9, 2025, using the email ********************* While our support team did not receive a response to initial outreach, we did review the account and noted that the user expressed difficulty accessing the app and concern about an upcoming renewal.
  In an effort to fully resolve the matter, we canceled the subscription and issued a full refund on June 2, 2025. Access to our platform was revoked at that time, and no further charges will be processed. 
  
  We trust this brings the issue to a close.  We regret any inconvenience caused and appreciate the feedback, which we will use to improve our customer service processes. Should the ******************** require any further information, we would be happy to assist.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 10/19/24 my Discover credit card **************** received unauthorized charges from Reverse Health **************. The first charge was $15.19, then recurring monthly charges of $38.95. I did not notice until I examined my February Discover statement. I called Reverse Health and they began asking for personal information. At that point a ****** search indicated Reverse Health was not legitimate. I was not comfortable providing private personal and financial information to Reverse Health. I notified Discover of the unauthorized transactions. Discover issued a new card number and put a block on any future Reverse Health transactions for an extended period. I have since attempted to again call Reverse Health and received no answer. They need to stop attempting unauthorized transactions on my Discover Card.

  Business Response

  Date: 06/02/2025

  We understand the customers concern regarding charges associated with Reverse Health. Upon investigating the account connected to the card referenced, we found that services were indeed purchased and used through our platform. However, we acknowledge that the name associated with the BBB complaint does not match the user profile linked to the account.

  Out of an abundance of cautionand recognizing the possibility that the card may have been used by another individual (e.g., a household member) or without authorizationwe immediately issued a full refund for all associated charges, including the initial purchase and subsequent renewals. Access to the account has been revoked and billing has been permanently disabled to prevent any future charges.

  We also want to note that, while our customer service team may request limited personal details (such as an email address or transaction ID) to locate and verify an account, we never request sensitive financial information such as full credit card numbers. We strive to maintain the highest standards of data privacy and customer support.

  This matter is now fully resolved. No further charges will be attempted, and we welcome the customer to reach out to us directly at ****************************************************************** if they have any additional concerns.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a 28 day wall palates program that was a 1 time purchase. They have deducted money from my account that I did not approve and there is no way to get ahold of anyone from the company. No 1800 number and no one responds to emails or messages!

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond.
  
  The customer enrolled in a ****** wellness program on March 5, 2025, via a promotional offer. As is disclosed at the time of purchase, this offer includes a limited-time subscription with automatic renewal unless canceled prior to the end of the trial period. Customers are informed of this during checkout and receive follow-up email confirmations with instructions on how to manage or cancel the subscription directly within the app.
  
  The customer reached out to us on May 28, 2025, expressing concern over an unexpected charge. Upon review, we found that the subscription had not been canceled before renewal. Nonetheless, our team promptly processed a full refund of $68.65 and revoked access to the program to prevent any further charges (Transaction ID: *********.
  
  The matter has been fully resolved. If the customer has any additional questions or concerns, they are welcome to contact us directly at ******************************************************************.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 6-month subscription and then wasnt impressed with the app so I canceled it from the app and deleted the app. I did not get an email confirmation, which I should have requested at the time but I thought the app handled that. They then charged me for the next 6 months and when I complained they sent me through multiple email accounts within their company, and of course no one helped me actually get a refund. This business is scammy and theres a reason theyre not BBB certified.

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond to this matter.
  
  The customer enrolled in a ******* subscription on November 19, 2024, through our online checkout process. At the time of sign-up, all customers are clearly informed that the subscription will renew automatically unless canceled prior to the renewal date. We also advise users that cancellation can be completed directly within the app using a simple, one-click cancellation option. This process is designed to comply with applicable consumer protection laws and our ethical obligations to ensure transparency and ease of use.
  
  In this case, we did not receive a cancellation request in our system prior to the renewal. Upon learning of the customers concern, our team reviewed the matter and issued a full refund of $144.00 on May 28, 2025, under transaction ID PAYID-NAVLCJQ97835511NB677540M. Access to the program was also revoked to ensure no further billing.
  
  We regret any confusion or inconvenience the customer may have experienced and acknowledge the frustration caused by the misunderstanding. We are continually working to improve our communication and support processes to better serve our users. 
  
  This matter has now been fully resolved. Should the customer have any additional questions, we welcome further contact at ******************************************************************.