Complaints

This profile includes complaints for Ticon Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ticon Properties, LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ticon Properties, LLC

  2828 Pickett Rd Ste 120 Durham, NC 27705-5613

  
• 

  Ticon Properties, LLC

  1 Swiftstone Ct Durham, NC 27713-6227

  
• 

  Ticon Properties, LLC

  100 Adelaide Cir Morrisville, NC 27560-7696

  
• 

  Ticon Properties, LLC

  2144 Page Rd Ste 101 Durham, NC 27703-5953

  
• 

  Ticon Properties, LLC

  2717 Western Byp Durham, NC 27705-5615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have went with my gut. On two different occasions I was told I could see the unit then told it wasn't ready. I had to wait two days before moving in to see the unit. I moved my things into the location and found multiple roaches in the unit. Called management and they said they had no idea roaches were in the unit. Spoke to the neighbor and said the last tenants were flithy which caused the infestation of roaches. We moved the oven and refrigerator. To our surprise there were multiple live and roaches dead on sticky traps. The only way ***** traps can be found is if you buy them and lay them down. I'll never move into any of their locations again. Don't give Ticon Properties your hard earned money to have roaches as your roommates.

  

  Business Response

  Date: 07/03/2025

  Tenant has been reimbursed all monies which they had paid Ticon Properties. 

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 11/29/2024

  This deposit refund took longer than anticipated as we were waiting for all of the vendor receipts to come in. A letter was sent out stating that it would take longer than the 30 days for the deposit refund to be completed. A check was sent however, a digit within the zip code was left out and so the check was returned. That check was not for the full amount as there was a charge which was included with it. Once the check was returned, a new check for the full amount of $300 was sent again with the correct, complete zip code. The  refund in the amount of $300 should have been received at this time.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th, much to my surprise, I received a notice to vacate letter from the leasing office. This letter left me very confused considering I have paid my rent on time, every month of living there. I called on 8.12.24 and spoke with ********* in the office. She explained that the property manager, ******** was ooo and made an appointment for her to call me the following day. On 8.13.24 a member of the office staff told me that ******** is not able to make the appointment due to an emergency and that she would be calling at 3pm instead. I never received a call so at 4:10pm, I called the office to explain the situation. The office staff member apologized and made another appointment for the following day. Yet again, on 8.14.24 I still hadn't received any communication from the office so I called to ask to speak to ******** considering we had planned this appointment for a phone call. After several minutes of holding, I was put through to ******** and asked her the reason of no offer to renew my lease. She explained that this decision was made by her, the property owner, and the general manager but that she legally does not have to give a reason and will not be giving me a reason. The only reason I can even think of is direct retaliation by ******** from the maintenance request I had to enter 5 times back in January so that she would send someone out to look at my AC unit and Hot Water Heater. The lack of communication is the most unprofessional experience of my life

  

  Business Response

  Date: 09/11/2024

  As **************** stated, landlords do not have to give a reason as to why leases in ** are not renewed. With Ticon Properties, when it is time for a lease to be renewed, each lease is reviewed, Ticon Properties wants to make sure that Ticon is meeting people's expectations as well as them meeting Ticon's expectations. If a lease is not renewed, it is due to expectations not being met by either party.    

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease renews the first week of August and I havent received my lease renewal documents yet. *** lived here for 7 years and always received my lease renewal papers two months in advance which provides enough time for me to make the decision to renew or not. Now that I havent received my renewal papers Im outside of the required 60 day notice period if I were to move. Ive emailed ******** the property manager and sent her a massage in the portal. She never responded. Today I visited the office and I was told that they were waiting on **** the owner to approve it. Due to the fact that the property manager (********) was clearly mad the last time I put in a work order I really feel as if this is retaliation. I would like to avoid being put into a month to month lease due to properties negligence.

  

  Business Response

  Date: 07/16/2024

  ************** has been offered a lease renewal and has been given a lease to sign and return back to the Leasing Office.  ************** was not being retaliated against as we were working on the renewals when she made the complaint. Ticon properties must give a 30 day notice if we are changing any rates, putting them on a month to month status or terminating their lease. Generally, Ticon Properties likes to give a little over 60 days so that it does give tenants time to decide if they would like to renew. At this time, ************** needs to sign her new lease, which is at the same rate she was previously paying, and return it to the Leasing Office.  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my full name is ****************************************;

  Thanks,

  ng the office failed to tell me.

  

  Business Response

  Date: 05/03/2024

  After speaking with **************, the lease was renewed and all extra charges were reversed.

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My only complaint is the amount of time I had to wait and the amount of effort I had to do in order to make this happen.  I really had hoped that this situation had been handled quicker and with less effort on my part.  I can tell you that I won't EVER rent from Ticon in the future and I'll be sure to give a negative review on any platform such as Yelp in the hopes that others understand the risk they take in renting from this company.
  
  Sincerely,
  
  *********************e told to email ****** who was brought in to fix the issue. I did email her. After almost a month, I get an email asking if I got the check. I answered no. I've sent a few emails since with no answer and I'm tired of waiting. It's coming up on 5 months and I'm not getting any answers. I'm not really sure of the exact amount I'm due since I don't have my lease information but I can look into what I did pay when I call my bank to see if i can see transactions I made when I moved in which was July 10, 2020.

  

  Business Response

  Date: 03/06/2024

  The deposit refund for ************** was completed and mailed to the address which she provided to Ticon.  *************** later contacted Ticon to state that she had not received the refund. A stop payment was put on that check and another check was mailed out to **************. ************** then contacted Ticon to state that she had not received that check either.  That check was then cancelled and another check was made for **************.  She was contacted and asked if she would like to pick the check up so that it did not have to be mailed again.  ************** came to the office on Saturday, February 24, 2024 and picked up her refund check in person.