Business ProfileforTicon Properties, LLC

************* ***************************************************************. I have rented here for about 15 months now & on month 16 for some reason my auto pay for the 1st of October rent did not process. I noticed the amount had not came out of my account on the 3rd where I proceeded to change cards & pay the rent manually but it still did not work but I received emails stating that the transaction did not go through. So I call the front office speak with a male who informed me to call rentcafe well I call *************** tell me that its nothing on there end happening irregular. They advise to call the office back,so I did & spoke with a women this time she says bring a money order. I let her know I will not be back in town in time to bring a money order and ask could she check on the portal where I have paid by card for 15 months on time & the reason being is because I travel a lot for work. She said she will have her manager give me a call when the manager gets back in office.Needless to say no calls have came from the manager even till this day no call. So once again I have been emailing the office ever since I spoke with the lady on the phone. No response after 4-5 emails were sent, its October 9th or 10th still no response to the emails & no call backs. So I get back in town & pay the rent money order but I do not pay the late fee because this is negligence on the front office not me.November comes around still no emails, no call back but they cashed the money order. Im attempting to pay rent 10/25/23 but the late fee is still on the portal. I email the front office again to ask them can they remove the late because this was not negligent on my end it was negligent on Ticon properties portal end. They tell me no they cannot because everything looks fine on there end of the portal. I requested to speak with a manager to resolve the issue but have not received the managers email or phone number. Proof of everything was submitted but they did not care. -No customer service!