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Business Profile

Mental Health Services

MindPath Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for MindPath Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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MindPath Health has 13 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A prescription for an OCD drug was placed by MindPath in 3/21 with a national pharmacy. The pharmacy notified MindPath that the medication was not available in the tablet strength prescribed. MindPath did nothing else. I ran out of medication on 4/2. As I ran out of medication I had several phone calls with MindPath where the situation was not resolved. Ultimately I went through withdrawals on the medication. I suggested to MindPath that they not bill me until I was back to my prior medication strength. This was a fair offer. MindPath said they would look into it "urgently". I cannot pick up my medication until this billing matter is resolved, because I risk putting myself back in the same situation via a vis withdrawal.

      Business Response

      Date: 04/15/2024

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns. 

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindpath Health incorrectly charged my credit card for $300.00 on January 9, 2024 for a copay amount of $25.00. When contacting the billing department, I was informed a refund would be issued by check in the mail within two weeks. Three months later and after numerous phone calls to the billing department, I have yet to receive a refund. Last week, I was informed by the billing department that management told them not to issue refunds due to cash flow issues. This company continues to operate and is using funds they are not *********** without providing a legitimate legal refund.

    • Initial Complaint

      Date:01/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have experienced a series of challenges with Mindpath. First, a severe lack of contact. Despite numerous attempts to reach out around the time of my appointments, I have not received any response or acknowledgment. This lack of communication has left me feeling neglected and unsupported during a time when I am in need of assistance which is troubling given this is a provider of mental health services.Furthermore, I was locked out of my account without any explanation or assistance in resolving the issue. This has resulted in a complete loss of access to important information and resources that are vital to my mental health journey. In addition, I am deeply concerned about an incident during which I was asked to provide personal information through an unsecured server when attempting to access my account. This is a clear violation of privacy and security protocols. I urge you to investigate this matter thoroughly and take immediate steps to ensure the security of your clients' information.Moreover, I find it highly unprofessional that I am now receiving billing calls several months after my sessions have concluded despite the aforementioned challenges. This delayed billing process after months of no contact regarding services not only creates confusion and inconvenience but also raises questions about the efficiency and organization of your billing department.Lastly, I am deeply disappointed by the lack of accessible contact information provided by your organization. It is essential for clients to have a reliable means of addressing their concerns and seeking assistance when needed. I sincerely hope that you take my concerns seriously and take immediate action to rectify these matters.

      Business Response

      Date: 02/01/2024

      Hello and thank you for bringing this to our attention. We are always striving to improve and would love to know more. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns. 

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is a client of CPMH/Mindpath. On 11/11/2023 I paid a $35 copay for my son using my debit card. This was a one time transaction. I am not a client of CPMH/Mindpath. When checking my account on 01/28/2024 I found that, on 01/27/2024, CPMH had made two debits to my account, $29 and $300 resulting in two overdraft charges of $64. I did not authorize these charges. I spoke with ****** at CPMH *************) on 01/29/2024.She told me it was their practice to use any debit card numbers that had been used in the past for billing. I had not given them authorization to debit my account for these charges or to retain my card numbers in my sons file. I was told that there was nothing they could do to fix this, that it was already a done deal. My son called CPMH/Mindpath and inquired as to what needed to be done to get the charges reversed. He was told that I could get my money back from him. I am not responsible for his bills.My son is 37 years old. He is not on my bank account and can not give authorization for anything to my personal account. He is well aware of this and has never attempted to do anything like this.

      Business Response

      Date: 01/31/2024

      Hello and thank you for bringing this to our attention. We are always striving to improve and would love to know more. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/16/2024 Telehealth call was scheduled for today, but health insurance documents were not updated. They had me fill out the health insurance documents during the allotted time for the appointment since documents were not uploaded properly due to connection issues on their end they canceled the appointment and charged me a no-show fee when I was clearly at the appointment.This company has done this multiple times.

      Business Response

      Date: 01/29/2024

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MIndpath Health has continually contacted me requesting that I fill out forms for an up coming appointment. I have never made an appointment with them, I have never opened an account, I never had anything to do with them. Nor have any of my doctors as I have contacted them and asked. I have requested by email that they stop sending me emails. They claim I have an account with them. I have never opened an account of any kind with them as I never heard of them until I started receiving these emails. I have emailed again asking them to close any accounts under my email address and cancel any services they have scheduled if any, and to stop sending me these emails. I continue to receive the emails and obliviously they have done nothing. I need them to close any account in my name, or using my email address and I would like to to know who has opened an account using my email address. I have looked online and this company has a horrible history. Please help.thank ***************

      Business Response

      Date: 01/16/2024

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021, I saw a MindPath provider a few times, and all my bills were paid at that time. Suddenly 2 years later I received a bill from MindPath. My insurance provider did some research and the claim in question, that they denied was for a doctor I never saw, so it was obviously MindPath's error. I told MindPath, they said they'd look into it and call me back but never did. Now I received another bill so it wasn't resolved.

      Business Response

      Date: 01/02/2024

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.

      Customer Answer

      Date: 01/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent three hours trying to see my provider after having to wait almost six weeks. After waiting three hours, being disconnected 6 times, Not to mention the multiple voicemails and emails that I sent with no response during those six weeks I waited for the appointment to ask about the status of my medication and still nothing has been done to date. I had a scheduled appointment 12/5 at 2pm. I was unable to get Into the visit. I called ************ at 201pm and was on hold 15 minutes and your line disconnected. Thats not a no show. I Called back and spoke to a rude women who told me that was untrue, she could only see a 12 minute wait time. Ive provided screen shots of those calls showing I was in contact with your office long before the 15 minute "no show". I was assured I would not be charged for an appointment I did not miss. After waiting in the waiting room for another 20 minutes I received a text saying I need to call my provider. I called and was disconnected by YOUR line FOUR (4) more times. At 240pm I Made 6 calls and was disconnected 6 times. No ever attempted to call me back. I sat in the waiting room for 3 hours when I made The 7th call where she told me I could not be seen today, that I would not be charged per *****************. "If she says she was there then I believe her". They said to leave the waiting room as I could not be seen that day. Unbelievable. I said I would call back regarding rescheduling because I did not feel like I wanted to work with this office and I do not. Once again, this is after multiple messages during November which were never responded to. Unprofessional is an understatement. They have attempted to charge me several times since all of this and being assured they would not, and have never responded to ANY phone call, email, or voicemail, web contact form, or anything.

      Business Response

      Date: 01/02/2024

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.

    • Initial Complaint

      Date:11/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2023 I requested my medical records. I filled out all the forms necessary for release of information. I was told they would be sent to me. They have not. I have called at least three times. The people in ********** very rude not helpful at all. My psychologist practitioner nurse practitioner whatever she calls herself was extremely rude to my friend screaming over the phone didn't know quite what her problem was. I just want my medical records. My insurance paid for this because I have depression but I did receive medicines but they don't do much in the way of counseling. I get 15 minutes takes about 5 minutes to get set up so about 10 minutes and I get it in presume I have health issues that I have speech problems so you can imagine how this goes. I find this program totally ineffective I have nothing to return to private psychologist because of the ineffectiveness of your program. I do want my medical records.

      Business Response

      Date: 12/01/2023

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns...

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindpath Health has irresponsibly used my credit card information. Charges for medical care are not consistent, nor transparent. I have made payments for co-pays and bills that MindPath is not crediting to the account. They cannot explain where the $$ went and have now cancelled my appointments denying me access to get medication refilled - they have stated they will not reinstate my appointments until I provide them with a credit card. Additionally, they have refused to explain charges, refuse to answer questions regarding money I have paid, will not return phone calls. I will not provide another credit card to a company who is irresponsibly handling that information and making fraudulent charges. They refuse to accept any other form of payment. Billing **** stated they have the right to use my credit card info whenever and however they choose and are not required to disclose what the charges are for. Attempts to resolve the issues has resulted in many, many hours spent on the phone or on hold - all to no avail. There is no honesty or transparency in this business and they most certainly should not be involved in healthcare.

      Business Response

      Date: 11/21/2023

      We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns. 

      Customer Answer

      Date: 11/21/2023

      ******
      Complaint: 20828156

      I am rejecting this response because:

      MindPath Regional Manager was supposed to call me, that never happened. ****** ******It has been reported to Ethics and that was ignored, as well. ****** MindPath has made no effort to resolve this matter, refuses to be transparent regarding charges, and has not properly recorded payments, while double billing. ****** ******Additionally, they have blocked me from seeking ongoing medical care from my Doctor. ****** ******This is highly inappropriate in the medical sector. ****** ******


      Sincerely,

      *************************

    MindPath Health is NOT a BBB Accredited Business.

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