Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

MindPath Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for MindPath Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MindPath Health has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Details:On August 8, 2025, I was notified by Mindpath Health that I had a credit balance/refund of $2,037.On August 12, 2025, I was told by staff that the refund had been approved by accounting.I was later given conflicting timeframes (710 days, then 30 days) and told an outside company (Onbe) would issue the refund by virtual debit card or check.On August 26, 2025, Mindpath attempted to refund $286 to two old credit card accounts I no longer have access to, even though I informed them multiple times that those accounts were closed.On August 27, 2025, Mindpath claimed the remaining $1,751 was awaiting accounting approval, which contradicts their earlier statement that everything was approved on August ******* of today, I have received none of the $2,037 refund in a usable form. Desired Resolution:I want Mindpath Health to issue my full refund of $2,037 by a method I can access (check or Onbe-issued virtual debit card).

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was with Mindpath for ten years and I ran out of medication and was trying to schedule a new visit. I was told due to having ******** I could no longer be seen. I told them I needed my medication and can I have an agency that would see me. They never gave me a list were rude and didnt care about my mental health. I am so upset by the way people with managed care are treated. They started managed care so the label was off of ******** but no you wont see a metal health patient and dont care how they are. This ridiculous. Im so angry I even offered to pay out of packet but they said no we cant do that. They said I would have to cancel ******** to do this horrible right. I would like everyone to stop going there because there is people that care they dont.

    • Initial Complaint

      Date:07/22/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received services from MindPath(Acacia telehealth at the time) a few years back. I had stopped services due to the high prices and instead of effectively helping me they would simply put me on a different medication every time we meant, making me feel like an experiment instead of a human being. In the last six months Ive been receiving nonstop calls and mail from debt collection for an amount of $209.12. I have never received direct communication from month regarding this unpaid bill before this and instead my information was seemingly immediately sent to collections. Im confused and concerned about this balance and would love some actual communication from the business regarding it.

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been a patient with this company for a little over two years now. i do not have an issue with the clinicians themselves whatsoever. while being a patient here, ive been charged for multiple appointments that never happened. each time i call customer service, nobody answers the phone. i gave up on getting the first refund, but it happened again, and id like my $50 back.

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I couldnt get on their schedule for 6 months due to what the scheduler said was a shortage of providers. When I had my first encounter, they said it was just an onboarding and not a mental health visit. She subsequently scheduled me another few months out. When I had that call, they person told me THAT was an onboarding call and that they were short staffed with providers. She then gave me a name of someone else to call to schedule, which I did. I finally had that appointment with J. ******* **** and we had a partial visit but he was rushed for time and scheduled several future meetings. Mr. **** cancelled the first meeting. Apparently, Ive been billed for something. Needless to say, I really dont have confidence trusting my mental health progress to this company at this time and Im not going to pay them any money. They continue to badger and harass me with multiple emails and texts. Please send a cease and desist to this company and resolve whatever small payment their system says I owe.Regards,******* A ******

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindpath health has repeatedly filed my bills with the incorrect health insurance policy which is then denied and leaving me with the full balance. I have called over the phone and spoken online with their billing department numerous times to correct my insurance information and they continue to bill the wrong policy. I have spent way too much money on services that should be covered by my policy.After "updating" my policy again for the umpteenth time I have an appointment today and am presented with a $175 copay before I can join the Telehealth appointment. I tell the front desk secretary that I cannot afford that and she cancels my appointment adding a $50 charge to my account for "late cancellation"

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Another victim of the increasingly popular disincentive fee scam. I see that Mindpath Health is notorious for $60 "no-show" fees. This includes being more than 10 minutes late to appointments, virtual or in-person. I have been a patient of Mindpath since they took over Community Psych. In over five years I have only cancelled/rescheduled twice and have never been late to an appointment until a few months back. The runaround the company gives you when you try to contest it is maddening. I believe Mindpath Health should be investigated.

    • Initial Complaint

      Date:02/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a child who has been attending Mindpath Health since June 2024. I have a new insurance provider and recently received a bill for $530.00. I found this odd since visits are approximately ***** minutes. I had failed to notice the full amount prior to this year because insurance paid for the majority of the bill. The $530 is the out of pocket pay for the visit. Being a provider myself, I'm well aware of the cost and billing for psychiatry and psychotherapy appointments. My child only receives medication services. This company is fraudulently billing over the visit appointment time and adding additional services that were not rendered. They are fraudulently billing costumers and insurance providers for both medication services and psychotherapy with an added 15 minute block of time. Providers are well aware and trained to only bill for services rendered with accurate time representation.

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mind path wanted to send me to collections in April of 2023. They kept saying I owed them money but when I would pull up receipts from InstaMed they would come back and say that I owed them co-pays from further back than that. After that they continued to bill my son every month even though he wasn't a patient any longer. Finally in May of 2024 my son started getting bills stating that he owed 20 dollars for a copay again. Again I would pull up a receipt and they would state as before that it was for a copay dated farther back than that. So in August of 2024 he also got a letter stating that he would be sent to collections.

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been seeing *********************, PMHNP almost monthly since 06/07/2023 for management of anxiety. On 7/11/2024 I sent a message through my patient portal with a mental health questionnaire to be filled out. This form was for future employment with the ***** I had an apt on 7/15/24 with him to discuss. I explained my intended start date if hired was 8/12/24. He agreed to filling out the form and said he would have it back to me by 7/19. He did not. I followed up via my portal and heard back on 7/23/24. He reported that the form was completed. We discovered his supervising physician would need to sign so he sent it to him. I pushed back my start date. After not hearing anything back I reached out and he responded 08/06 to let me know he would not be sending in the form due to believing it was a functional capacity evaluation which he is not trained to do. I explain it is not. As stated on the form it is just a questionnaire. It's not even a clearance form. Also stated on the form. I remind him of the number provided on the form for providers should they have questions. He refused to call or fill out the form. This was all through my patient portal where the messages still are and can be reviewed fo confirm.He offered to write a summary of my diagnosis. But this will not suffice as the **** requires the questionnaire filled out. This has once again delayed from being able to start this job and may cost me the opportunity. He sat on the form for a month and told me he was filling it out. As someone who works on Healthcare I am appalled.

      Business Response

      Date: 08/14/2024

      We are sorry to hear about your experience. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.

    MindPath Health is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.