Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22871812
  
  I am rejecting this response because I am measuring website traffic to my landing page, not ad clicks. Both the Wix platform and analytics concur that we have had only two clicks over a 28 day period.  Furthermore, your threat to sue me for leaving a bad review is against best business practices and thus opens an entirely new complaint for unethical business practices. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 01/29/2025

  We appreciate your feedback and take your concerns seriously. At Geotarget, we are committed to providing transparent, effective marketing solutions and maintaining open communication with our clients. However, we would like to clarify the facts surrounding your campaign.
  
  First and foremost, our company has fulfilled all obligations under our agreement and has made every reasonable effort to support you and optimize your campaign. We were not made aware of any concerns regarding your campaign until after you had already posted your negative reviews, which unfortunately did not give us an opportunity to address your issues beforehand. Despite this, we have repeatedly reached out to you to discuss performance, provide recommendations, and implement solutions.
  
  Regarding tracking discrepancies, ****** Analytics does not track ad clicksit measures users and sessions. Furthermore, privacy regulations such as the Colorado Privacy Act require user consent for tracking, which means that if visitors to your site did not accept cookies, ****** Analytics would not register their session, even though our advertising platform confirms that traffic was delivered to your site. This is an industry-wide limitation, not a failure on our part.
  
  Additionally, our team has been proactive in working with you since your campaign launched on November 13, 2024. We scheduled two dedicated meetings (November 21 and December 26) to review performance and make adjustments, including directing traffic to a landing page you provided and refining targeting parameters. We have honored every commitment and responded to every concern promptly and professionally.
  
  It is also important to clarify that our advertising model is based on brand awareness, not guaranteed clicks or conversions. These terms were outlined in our agreement. While results may vary due to many external factors, we remain committed to transparency and delivering the best possible service.
  
  We have done everything in accordance with industry best practices and ethical standards. If you would like to discuss your campaign further, we are still happy to assist.

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:

   

  Regarding the complaint I filed with the BBB against Geotarget US #********. Geotarget US and I have come to a resolution. I would like to withdraw my complaint effective immediately. 

   
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a call from a representative from this company named **** ******* and he claimed that he was calling us from ****** and wanted to sponsor us during hurricane ****** to help homeowners who experience roof damage from the storm. He spoke to two of our employees and both were told "he worked for ******". We will NEVER work with a company that lies and uses devastating acts of God to take advantage of consumers. That is a sick tactic and this company should be absolutely ashamed!!!!

  

  Business Response

  Date: 09/27/2024

  We take these complaints very seriously. As such, we have reviewed the recording of the interaction between our sales representative and Madison ********* Our representative did not claim to work for Publix at any time. This review is a complete misrepresentation of the interaction. Our company has thousands of happy customers and we are not liars nor do we scam people.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started working with Geotarget on Dec 28th 2023.This business was supposed to provide us with a professional video to use for marketing across a wide platform of business'. Here is the the complaint we sent initially. This is terrible. The videographer had no lighting, no teleprompter, his camera almost died halfway through our shoot. We took so many different takes that are not in here! We look boring and stiff. We gave him several fun creative options. In the second video he cut out my name when I introduced myself. There was absolutely no guidance at all, no suggestions on how or what we should be doing. We are not actresses but we do our own videos all the time that are way better and capture our personalities way better than this. We absolutely hate this and are very disappointed about the whole experience.We were expecting based on the example that you provided that our videographer and the company would have helped through the process with some creative ideas that really captured who we are. We explained ourselves and who we are and how we wanted to present our company and the man had no idea even how to guide us at all. Also no one even reached out to us until I asked if we were still planning on doing our shoot the day before. So far we are very unimpressed! We need to either redo this entire thing with someone who actually knows what they're doing or we are just going to forget the whole process and not proceed with this commercial at all. Thank you ****** and *************** I'm not the owner!*We were told after this happened that the videographer was fired (we did not ever ask to know this information nor did we ask for them to fire an employee over this, we just wanted our video edited and corrected to have our correct business information. We were told we would get a refund for this back in February of 2024 and have since been ignored from everyone we had worked with to set up our account. Our video has never been published.

  

  Business Response

  Date: 03/27/2024

  I sincerely regret your negative experience with Geotarget. We will be issuing a refund. We wish you the best of luck with your future endeavors.

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with GeoTarget in April. My campaigns were supposedly launched in May after many back and forth with edits needed to be made, then they were full of mistakes and had to redo multiple times. We had to spend so much time giving them step by step instructions over and over back and forth via email. They were suppose to link a video I uploaded to my ******* and did not. Today after complaining, they sent me the video to upload to my *******- which it is already there. And they great thing about *******- it shows when I posted the video- May 11th. And they never linked the campaign to it. I met via Zoom with an employee on June 13th, for the one month review to go over the campaign. We discussed a lot of changes that needed to be made, I took a page notes. And at that time we saw zero leads coming our way from this campaign. Today, July 27th, I met with another employees, and found out none of the changes discussed with an emploee last month had been applied, and no notes were left. I paid thousands of dollars for this service and their team dropped the ball and did not do their job. I had referred this company to another business in our area and they are having the same issues. At this point, this company feels like a SCAM, I don't think they every even launched the ads we paid for. We have seen ZERO leads or interests from this, and I know because the 10% off I am offering in the ads with you, I don't offer that anywhere else. And trust me, in our industry people would jump at that. We have asked several friends and clients, that fit the demographics in our area if they have seen the ads and nothing. We have had the, put in keywords and searched on several different platforms - nothing was found. No one has seen anything. The fact that the changes that were suppose to be made and weren't was not their priority. Their priority was pointing fingers and back peddling. They have not held up their end of the contract and do their job.

  

  Business Response

  Date: 08/11/2023

  After reviewing the customers complaint and accepting responsibility, we did inititate the refund to this customer. A phone call conversation with ****** and the Vice President of Operations resulted in Geotarget agreeing the customer is entitled to a full refund. This account is being refunded in full and thus the matter should be resolved.

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with a representative to cancel the contract due to services not being provided per terms of contract. Company stated a minimum of ****** exposures per month to indivuals who own a home, over the age of 18, credit scores above 640 and income in excees of $100,000. We are 4 months into the contract, have not received one call, have neices and nephews who do not meet the marketing demographics sending me screen shots of what they are seeing. To date, I have not seen one static or video ad promoted. Contract also provided for a landing page which I have not received information for or access to. I am expecting other consumers are having the same issue confirmed by a 2.3 star rating for this company. All I ask is for the contract to be terminated based on their breach of providing what I was told we would receive.Sincerely,*****

  

  Business Response

  Date: 03/16/2023

  Our campaigns are designed to work with the collaboration of the business owner. During our sales process, we emphasize the importance of our monthly calls to discuss performance and collaborate on iterations if needed. This is the first time our team has been made aware of any performance issues with this campaign. Our team called every month regarding campaign performance from November 2022 to date. From January 2023 to date, our calls were unanswered. Our campaign team not only calls on a monthly basis to review campaign performance, they also email campaign performance specifics to the customer. These emails and calls were unanswered. Unless we are notified of a performance problem with the campaign, we cannot effectively iterate to produce the desired results. March 14, 2023 is the first indication we received that the campaign was not performing as expected. We are continuously monitoring the performance of campaigns and if the campaign looks to be performing optimally, we have no reason to suspect anything otherwise unless notified by the customer.