Important information
- Customer Complaint:BBB had previously identified a no address
of complaints concerning customer service issues. The company discussed with BBB in October 2008 ways to correct the cause of the customer complaints. Complaints have decreased in volume since the meeting.
Complaints
Customer Complaints Summary
- 25 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Funcom are deliberately providing misinformation on their website for the MMO Age of Conan, as shown on the following web link - ************************************, it says "Additional Loyalty Rewards will be added over time." however no new loyalty rewards have been added for over three years, in additional to this, funcom still provide an FAQ and information regarding character transfers, however that service has been "discontinued" according to in-game support, but it has not been updated on funcoms forums, website, or any other place besides an in-game messaging system that takes months to be replied to.
Business Response
Date: 11/14/2022
Hello!
Our apologies for any misunderstandings or frustrations. I have passed your report on to our development and community team. They will review what you have reported and make any changes necessary.
Thank you for bringing this to our attention.
Customer Answer
Date: 11/14/2022
Complaint: ********
I am rejecting this response because: As shown on many previous BBB complaints and posts/complaints on funcoms own forum at forums.funcom.com, Funcom have not passed this information on, or corrected any information regarding misleading membership rewards, character transfers or problems with the game in over 12 months, there is no community response or support from anyone at Funcom, and to state they are passing this onto the development team when there is no "development team" for this game anymore is misleading again.
Sincerely,
**** ******Business Response
Date: 11/18/2022
As I stated previously, my apologies for your frustration I want to assure you that I have indeed messaged any and all teams that are responsible for updating the community web portal.
Thank you again for your detailed report of the situation.
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