Business ProfileforPresto Garage Door Installation of Charlotte

We have been dealing with Presto garage doors and gutters since at least October 1, 2021. They told us after we made our initial $1900 deposit someone would be there in a week and a half to start install. My wife was handling this at the time and had to chase down the sales man by phone for 4 weeks to get a answer as to where they were at. They finally responded saying our garage door was held up from the manufacture. We were fine with that given all the covid-19 issues with production, we were however not okay with the lack of communication and disrespect from them. Next they finally came out to start work at my house, they tore down the existing garage door and discovered a rotten header board behind the door and explained we had to have it replaced. Thats fine I could clearly see it was rotten. At this point we have no door on our garage. We scheduled a trip Nov. 5-7 2021 all paid with no refunds. I cancelled it due to their appointment time. They were scheduled to show up November 6, 2021 at 9 am (same day as our trip) which they never showed or called. We finally tracked them down again their excuses was we sent a new quote over last night (nov. 5) for you to approve. They never called or anything just a email on a Friday night. The estimate was $2,500 more than the original price and seemed outrageous to me so I asked them for a itemized invoice so I could see allocated costs. They would not give me one. I felt I was being taken advantage of because they still had the door in their possession and I had a huge gaping hole where my garage door was. They had us at a loss. I honestly felt they were trying to take advantage of my wife because she is a woman and that is where I put my foot down on them. All I asked for was receipt of services that Ive paid for so far with my $1,900 and just let me know if the door is paid for and if so please drop it off and if not let me know so I can order a new one. I cannot get a answer either way. Presto is horrible!