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Find a Location

Modern Nissan of Concord has 1 locations, listed below.

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    Business ProfileforModern Nissan of Concord

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/5/1999

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    967 Concord Pkwy S, Concord, NC 28027-9061
    BBB File Opened:
    3/5/1999
    Years in Business:
    25
    Business Started:
    9/8/1998
    Business Started Locally:
    9/8/1998
    Business Incorporated:
    5/4/2001
    Accredited Since:
    3/5/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 30351 for this business, issued by Division of Motor Vehicles, NC

    These agencies may include:

    Division of Motor Vehicles, NC

    1100 New Bern Ave

    Raleigh NC 27697

    (919) 715-7000

    https://www.dmv.dot.state.nc.us

    Type of Entity:
    Corporation
    Number of Employees:
    62
    Alternate Business Name
    • Concord Nissan
    • Modern Nissan of Cabarrus County, Inc.
    Business Management
    • Ms. Ria Fialka, Controller
    • Mr. Kevin Baird, General Manager
    • Mr. Dominick Scarnato, Manager
    • Mr. Robert Fowler, Owner
    • Ms. Arnita Allison McGee, Administrative Assistant
    Contact Information

    Principal

    • Mr. Robert Fowler, Owner

    Customer Contact

    • Ms. Ria Fialka, Controller
    • Mr. Kevin Baird, General Manager
    • Mr. Dominick Scarnato, Manager
    • Mr. Robert Fowler, Owner
    • Ms. Arnita Allison McGee, Administrative Assistant
    Additional Contact Information

    Fax Numbers

    • (704) 262-4403
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My daughter and son in law took my 2017 Nissan Altima to Modern Nissan of Concord on Friday January 12 to have an oil change and tire rotation. My daughter received the car back and drove my car less than two blocks from the dealership and my tires comes off. This could have killed my daughter and son in law. My daughter called me crying so bad I couldnt understand her at first. She proceeds to tell me what happened. I called the dealership and told them what happened. They said they had a tow truck driver who just bought another car in so they would send him to get my car. Meanwhile my son in law walked back to the dealership to make sure they knew their tech almost killed them. The service manager on the paperwork attached said they will work to make the situation right.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Greg P

    1 star

    04/25/2024

    I purchased a 2021 Nissan Altima SV, vin # ***************** on October 23, 2023. Shortly after the purchase, i began noticing problems with the forward collision sensor, and the A/C randomly not working. I was told on most visits that the sun was causing the sensor to fail, or a loose bracket was the issue, and that recalibration of the sensor was done, and the A/C was overcharged. After several visits to the service department, they finally fixed the issues by replacing the mounting bracket for the sensor and repaired a broken wire in the A/C pressure sensor. Another visit, I reported right headlight was out of adjustment.Those issues SHOULD have been corrected on their "167 point certified inspection"!Yesterday, April 24, 2024, I noticed the front passenger side bumper was loose, and not hooked on the clips. Today, April 25, 2024, I took this car to a local body shop for an estimate to repair. The owner of the body shop pointed out the car had been in an accident, and the repair was done with an aftermarket bumper, which the clips do not catch to the *** section of the fender. Other items pointed out: hood was replaced, driver headlight is fastened with a sheet metal screw, several fasteners are missing from the engine compartment trim, a weld is visible under this trim, passenger door hinge trim is missing, bumper was painted after installation.This car was purchased as a Nissan Certified vehicle, along with a clean (no accident report) on the Carfax report.Clearly, anyone doing the 167 certified point inspection should have noticed the shoddy repairs, even if they were not part of the mechanical inspection, and reported as such to reflect on the Carfax report.I am a very angry, dissatisfied Modern Nissan of Concord customer and would expect some sort of compensation in this matter.Disgruntled,************

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