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Modern Nissan of Concord has 1 locations, listed below.

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    Customer ReviewsforModern Nissan of Concord

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    2 Customer Reviews

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    • Review from Greg P

      1 star

      04/25/2024

      I purchased a 2021 Nissan Altima SV, vin # ***************** on October 23, 2023. Shortly after the purchase, i began noticing problems with the forward collision sensor, and the A/C randomly not working. I was told on most visits that the sun was causing the sensor to fail, or a loose bracket was the issue, and that recalibration of the sensor was done, and the A/C was overcharged. After several visits to the service department, they finally fixed the issues by replacing the mounting bracket for the sensor and repaired a broken wire in the A/C pressure sensor. Another visit, I reported right headlight was out of adjustment.Those issues SHOULD have been corrected on their "167 point certified inspection"!Yesterday, April 24, 2024, I noticed the front passenger side bumper was loose, and not hooked on the clips. Today, April 25, 2024, I took this car to a local body shop for an estimate to repair. The owner of the body shop pointed out the car had been in an accident, and the repair was done with an aftermarket bumper, which the clips do not catch to the *** section of the fender. Other items pointed out: hood was replaced, driver headlight is fastened with a sheet metal screw, several fasteners are missing from the engine compartment trim, a weld is visible under this trim, passenger door hinge trim is missing, bumper was painted after installation.This car was purchased as a Nissan Certified vehicle, along with a clean (no accident report) on the Carfax report.Clearly, anyone doing the 167 certified point inspection should have noticed the shoddy repairs, even if they were not part of the mechanical inspection, and reported as such to reflect on the Carfax report.I am a very angry, dissatisfied Modern Nissan of Concord customer and would expect some sort of compensation in this matter.Disgruntled,************
    • Review from Teresa M

      1 star

      08/06/2023

      I bought a 2022 Nissan Rogue from this dealership, never again will I purchase a car from them. I have had issue after issue with this car. No one will call me back, the ** ignores my calls. I was even offered another car by ****** who is the finance manager, they never came through with the offer, well they offered but my payments were gonna be out the roof. He told me it would be an even swap hahaha didn happen!! Now the transmission is slipping and NO ONE will call me back!! Its at the point where I just wanna take the car and sit it on their lot and leave, they KNOW they sold me a lemon and wont do nothing about it and they dont return phone calls!! The customer service is horrible. Do not buy a car from them go elsewhere, once you take the car off the lot they dont care about you or the issues at hand! As soon as I can this lemon will be traded if I dont take it and sit it on their lot first!! When I call they never answer the phone and when they do it goes straight to VM with NO return calls back! ****** dollars for a vehicle that Ive had in their shop over 5 times in less than a year! NEVER, NEVER again will they get my business! Oh and my family has bought 4 cars from there and they dont have the courtesy to even call me back!!!

      Modern Nissan of Concord Response

      08/07/2023

      This customer is not in our data base. If she bought from Modern Nissan of Concord she is more than welcome to call me. I definitely would answer the phone. Thank you for your time.

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