Business Profile
Mobile Auto Lube and Oil
Jiffy LubeThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 34 Customer Reviews
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Review fromMar S
Date: 07/29/2025
1 starJIFFY LUBE CENTER #**** Located at *********************************************************************************************************** This location is a prime example of everything wrong with shady, independently owned service shops hiding under a big-name ******* came in for a standard oil change and ended up being told I had to pay extra because the oil filter cap was stuck. Funny no other mechanic has ever flagged this as an issue. And guess what? Whether its stuck or not, removing it is part of a basic oil change. Thats literally the job. But instead, they used it as an excuse to charge more a total upsell scam. Ended up paying over $300. I trusted Jiffy Lube, and my family has been using them for years but this experience has completely shattered that trust. This location made up their own rules, overcharged me for a job that shouldve been routine, and then dismissed my concerns when I tried to address it.Shame on this franchise and shame on Jiffy Lube corporate for letting them operate like this. Avoid this place.Jiffy Lube
Date: 07/30/2025
July 30, 2025 Via Internet Better Business Bureau Attn: ******* ***** Re: Mar *** Case #****** ******************** you for contacting us regarding Mar ***s complaint.Unfortunately, it appears Ms. *** is not a customer of our company, ******************, who is the franchise owner of Jiffy Lube stores. According to her complaint, Ms. *** visited a Jiffy Lube store in ***********, **. Our franchise does not own the Jiffy Lube in ***********, **. The name of the franchise owner should be listed at the top of Ms. **** Jiffy Lube invoice. I apologize for any inconvenience this has caused. Thank you again for contacting us and if you have any questions, please feel free to contact me at ************************************************************************************************************************* Regards,**** *.Customer Claims ManagerReview fromFloyd I
Date: 07/19/2025
1 starI went here for a oil change got it drove to my truck yard Im a truck driver I left my car parked for a week got back in it on Fathers Day drove it home oil leaked everywhere called jiffy lube they sent someone to my home got under car and said yes engine leaked oil because they didnt secure engine oil cap motor locked up they told me fill out paperwork work for them to have car fixed I filled it out waited to receive payment to fix car and never received anything Im out of a car still paying a carnote and insurance they keep giving me the run around on the payment and my car I havent had my car for a month this jiffy lube needs to be investigated and shut down the manager ****** isnt training the workers correctly he lies to you and wont give updates on car and I will be taking this to small claims court after seeing all these complaints I will never be spending my money at another jiffy lube ever againJiffy Lube
Date: 07/21/2025
July 21, 2025Via Internet Better Business BureauAttn: ******* AngelRe: ***** **** Review #******Dear Ms. *********** you for contacting us concerning Mr. ***** complaint.Our company has investigated the engine issue on Mr. ***** 2018 **** Escape. Our company has accepted liability, and we are issuing an ACH to cover the engine replacement on his Escape. Mr. **** should see the funds in his account within the next seven business days if he has not received the payment already. Thank you for your time and if you have any questions, please feel free to contact to email me directly at *************************************************************** Best Regards,**** *.Customer Claims ManagerReview fromMichelle C
Date: 06/25/2025
1 starMy daughter had an oil change and tire rotation completed at this location last Wednesday. When they finished, they failed to secure the wheel cover back to the tire correctly and it came off. She went back the next morning for a resolution and was told they could only offer a free tire rotation or oil change on her next service, which is not okay. Why would we want to revisit somewhere that didn't complete the job correctly the first time. I have requested a call from the District Manager and we've waited a week. I called Monday myself and was told that she would call me back and nothing. I called again on Tuesday and the line was busy the entire morning, so my daughter went back by to get the contact information for the Corporate Office but was told the only option was a oil change or rotation and no contact information was provided to her. This is wrong and very inconsiderate of them. If someone does not contact me today, I will file a dispute with the bank and also go down and file a claim against them in court. You and your establishment are wrong. We don't want an oil change or tire rotation. She would like her wheel covers replaced or a refund on this service.Review fromTerrell M
Date: 05/27/2025
1 starPay for new rotors and they leave one of the original ones on. Worst business I have ever dealt with. Go elsewhere for your vehicle maintenance.Review fromJames R
Date: 04/10/2025
1 starOn 4/10/25 I went to Jiffylube ****************. For a NY State inspection. I was told that my vehicle has a Starburst crack in the windshield and would fail the inspection. They showed me the area and the crack was not visible. But they insisted it was there. I looked up the requirement for ******** inspection it stated and crack above 11 inches or Starburst wider than three inches would not pass inspection. The Jiffylube attendant said they would not pass the vehicle without a repair. I felt I had no choice but agree to the work. I also believe that this was a scam due to the fact two other customers had the same repair. This is unfortunate because as a NY state resident I felt trapped to have this work completed. People need to know how this business clearly takes advantage of people.Jiffy Lube
Date: 04/14/2025
April 14, 2025Via Internet Better Business BureauAttn: ******* AngelRe: ***** ******** Review ID ********** Ms. *********** you for contacting us regarding ***** ********* complaint.We have received the information from Mr. ******** and our district manager investigated the failed inspection on his ****** Highlander. Our district manager spoke with the assistant manager at the Jiffy Lube store location who inspected ************************* According to the inspector, the Highlander failed the inspection for multiple issues. The issue in Mr. ********* complaint to your office was the windshield crack. According to the inspector, the windshield had exposed sharp or jagged edges in the glass in the path of the wiper blade. Under ********* Vehicle Regulations, the windshield will not pass inspection with exposed sharp or jagged edges because the glass will damage the windshield wiper and affect the wipers ability the clear the windshield. On behalf of the company, I apologize if this explanation was not given to Mr. ******** during his service on April 10th. As you know, we are not in the business of alienating customers. We apologize for any miscommunication at the Jiffy Lube store location.Thanks again for contacting us and if you have any questions, please feel free to email me at ************************************************************************************************************************* Regards,**** *.Customer Claims ManagerReview fromVictoria M
Date: 04/02/2025
1 starI went to Jiffy Lube 1221 w nc-*************. to get my brake pads changed, and it turned into a complete disaster. Instead of just doing the job I came for, they messed up my car and refused to take responsibility.I was told to buy an axle, and *****, one of their employees, showed me exactly which part to get on his phone. I have proof of this, including text messages and photos, showing him directing me to get the wrong axle. Now theyre acting like they had nothing to do with it.After they installed the part, they didnt even inform me something was wrong. Instead, they told me to go somewhere else to figure it out. I paid $100 out of my own pocket for a diagnostic, which is how I found out the axle was incorrect. If they had just been upfront, I wouldnt have wasted time and money.When I brought this up, the manager, ******, completely dismissed me and said it was out of his hands. Then corporate covered for them and falsely claimed my issue had nothing to do with them. They closed my case without resolving anything.I have all the proof, text messages, photos, receipts, and corporate emails showing their lies. They messed up my car, made me pay for their mistake, and then ghosted me when I asked them to fix it. DO NOT TRUST THEM WITH YOUR VEHICLE.I expect a full refund of my diagnostic fee ($100) and proper resolution for the damages they caused. Until then, I will keep escalating this and warning others.Jiffy Lube
Date: 04/09/2025
April 9, 2025 Via Internet Better Business Bureau Attn: ******* ***** Re: ******* ******* - ID#****** Thank you for contacting us concerning Mr. ******* complaint. I apologize for the delay in responding to your office. We have received Mr. ******* complaint regarding the issue he experienced at the Jiffy Lube on ********** in ******, **. Our district manager investigated the issue with the employee involved at the store location. Unfortunately, we were not able to locate a Jiffy Lube invoice for Mr. ******** Of course, you can understand we need to verify his invoice information so we can fully investigate the issue. Please have Mr. ******* provide a copy of his Jiffy Lube invoice.Thank you again for contacting us and if you have any questions, please feel free to contact me directly at [email protected],**** *.Customer Claims ManagerReview fromWade K
Date: 01/11/2025
1 starThey shouldn't even get 1 ******* took them 4 hours to do my lube with 1 person ahead of me.After finding out I was on a limited budget they still slipped a bunch of unnecessary stuff into my bill.Then they talked me into getting new tires, which I needed, but sold me tires they didn't have in stock and didn't tell me for several hours. When I came back the next day, they quoted me 45 minutes and intentionally took 3 hours to change the tires.I know it was intentional because the moment I made a nuisance of myself and interfered with business it was done in 15 minutes. Do not shop at this store!!!Jiffy Lube
Date: 01/13/2025
Please let us know the date and store location of Mr. ******** Jiffy Lube service. Unfortunately, we were not able to locate his Jiffy Lube invoice with the information provided. ThanksReview fromShannon T
Date: 12/14/2024
1 starI took my car for a tire rotation and the technician didnt return my wheel lock key when finished. This has led to complications of trying to find a way to get the wheel locks off. I no longer have any trust in Jiffy Lube and I will not be returning. I did check back with Jiffy Lube and they said they do not have my wheel lock key. They are the only ones that used it. This is the Jiffy Lube **************************Jiffy Lube
Date: 12/27/2024
December 27, 2024 Via Internet Better Business Bureau Re: ******* ****** - ID#****** Thank you for contacting us concerning Ms. ******* complaint. I apologize for the delay in responding to your office. We have received Ms. ******* complaint regarding the wheel lock issue on her vehicle. Please have Ms. ****** provide a copy of her Jiffy Lube invoice so we can fully investigate the wheel lock issue.Thank you again for contacting us and if you have any questions, please feel free to contact me directly.Sincerely,**** *.Customer Claims ManagerReview fromRicky B
Date: 12/11/2024
1 starstriped lug nuts and oil drain what more can you ask for.Jiffy Lube
Date: 12/27/2024
December 27, 2024 Via Internet Better Business Bureau Re: ***** ***** - ID#****** Thank you for contacting us concerning Ms. ****** complaint. I apologize for the delay in responding to your office. We have received Ms. ******** complaint regarding the lug nut issue on his vehicle. Unfortunately, our company has not been able to locate Mr. ****** Jiffy Lube invoice, if that is his correct name. Please have Mr. ***** provide a copy of his Jiffy Lube invoice. Without proof of a paid Jiffy Lube service, our company cannot fully investigate Mr. ***** lug nut issue.Thank you again for contacting us and if you have any questions, please feel free to contact me directly.Sincerely,**** *.Customer Claims ManagerReview fromHailey I
Date: 10/03/2024
1 starI took my car to jiffy to do a quick oil change this morning 10/3 and heard the technician ask for the wrong sized gauge to take off my plug to perform the oil change, I know this because Ive been performing my own oil changes while working at a dealership for the last 2 years. Since they used the wrong sized gauge they rounded my plug and couldnt perform the oil change. When expressing the error instead of making it right and fixing the problem or even showing empathy the manager hung up on me. Do not go here I now have to replace this and will be reaching out to higher ****Jiffy Lube
Date: 10/04/2024
Was a service performed on October 3rd? If so, do you have the Jiffy Lube invoice #? Please let us know which Jiffy Lube store location the issue occurred.Thanks
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