Business ProfileforJiffy Lube

We took our car to Jiffy Lube March 25th for a slow oil leak. They quoted us three hundred dollars to fix the problem. Once they dismantled the engine, they realized that they were not able to order the parts to fix the car. They told us that they would have the car ready for pick up that afternoon. When we went to pick up the car, it was still dismantled. The next day they said they were going to order the part and fix the car, but the technician working on the car was off for the next few days, so it would take a few days to complete the job. We called called the following Monday to check on the car, and the shop reported that it was put back together, but now the car wouldn't start. They then had to dismantled the engine to find the problem. When they did that, they dropped something into one of the pistons. They got the car to start and ran the vehicle while something was in the piston, ruining the engine. They called and said that we would have to get the car towed to another shop to fix it. They said they would pay us what the other shop quoted to repair the car. The other shop quoted ******. Jiffy Lube denied the quote, stating that was more than the car was worth. They stated that they would only pay *****. The bottom line is that we brought them a functional vehicle; they destroyed it and will not pay to fix it.