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Average of 56 Customer Reviews
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Review fromJace J
Date: 06/25/2025
1 starCustom bathroom replacement window (slider) and 40 width front door with transom. Original install in April 2025 and still waiting for front door part of project to be completed. Proper length of Inside door trim not brought to first install and no outdoor trim was brought either. Bathroom window installed was about 1.5 to short (vertical) and only noticeable from outside with wider top flashing compared to other windows. Front door transom window installed was scratched. I ended up purchasing proper style of outdoor trim to get the outside finished and painted. Still waiting now for over 2 months for proper length of inside trim. At least the replacement transom window is now available, but company will not come to install trim until it is available from their supplier. Do not recommend this company. Apparently they have trouble with custom orders - especially front doors. Plus they are not proactive with communication. I am on my ********* and our management company has already alerted other ************** companies statewide to warn homeowners not to hire this company.
Universal Windows Direct of Charlotte
Date: 07/09/2025
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ************** or ***************************************** We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.Review fromElizabeth H
Date: 11/03/2024
1 starI was very disappointed with Universal Windows. My husband and I met with ***** and had discussed replacing the window in our entire house. After further discussion, we then decided to only do the downstairs. We reached out to ***** the day before the company was coming out to measure. He told us to let the guys know that there would be a change, but to go ahead and measure the whole house. My husband spoke with them the day of measurement, but later found out they did not make the necessary notations on the form. My mother in law was at the house and signed paperwork with the measurements before they left. My husband continued communicating with ***** about the change, and was told he would be meeting with his supervisor and would be getting paperwork over to us for the change. Communication with ***** went on for 2 weeks, but no paperwork was ever sent over. I then called and spoke with **** ******* about the changes and while talking to him, I received a call saying my windows were in and were ready to be installed. He told me since they had already been ordered, that there was nothing they could do because the paper was signed on the day of measurement. We were told to let the measurement tech know, which we did, but didnt realize we would have to follow up to be sure they did their job. This is very disappointing because communication continued after this for 2 weeks through text messaging making it seem as though things on their end were being handled to complete the change. In the end, they did end up taking $2,500 off the total bill, but that is a lot less than the $17,000 had we only done the bottom floor. I would not recommend them, but if you do, be sure to follow up on all changes because they will not always do their job.Review fromGary J
Date: 10/19/2024
1 starUniversal of Windows Direct of Charlotte installed all of our home windows nearly 10 years ago. The windows are just 'OK' as far as quality is concerned, but even though I've bought their cheap windows, they continue to harass me with advertising mail on a regular and frequent basis. I've called the local office and their corporate office more times than I can count, and still I continue to receive their useless ads. Is it really that difficult to be removed from a mailing list? Sometimes something so simple can tell one all they need to know about the company behind it! I won't be using or recommending their products or services again.Review fromKarl M
Date: 08/30/2024
1 starAbout 2 years ago my wife and I purchased a whole house of windows and a front door at well over $20,000. The wrong door was ordered and then lost by Universal . After another long wait for the door it was installed but the finish of the door was not acceptable and the door was replaced but hung poorly and would stick . When the door wouldnt open we called and was told that I was being charged $145 to get one of their repair men to properly install the door. With my experience with them one would have to ask why do business with a company whom cant install the product properly?Review fromMary T
Date: 02/13/2024
5 starsThe salesman was extremely knowledgeable with your vinyl windows and educated me along the way. He way very friendly and answered any questions that I had. I did have other quotes from other companies but I was sold on how this product was made and pricing.Universal Windows Direct of Charlotte
Date: 02/14/2024
****, thank you for sharing feedback of this sales experience with our representative here at Universal Windows Direct. We are thrilled to hear you've chosen us for your home-improvement needs and we can't wait for you to be loving your new windows.Review fromKathleen K
Date: 02/02/2024
5 stars**** was very professional and friendly. answered all my questions and even dummied it down so I could understand it.Universal Windows Direct of Charlotte
Date: 02/07/2024
********, we are thrilled to hear of your sales presentation with ****. We appreciate you sharing this feedback and please feel free to reach out if you have any additional questions.Review fromStacey B
Date: 01/26/2024
1 starThe company does not listen to your requests or your needs. I learned early on while getting a quote they do not care about your needs. I would never give them a ***** and trust them with materials to last in my home. I was treated poorly when I called to explain what happened to me. Whoever answered the phone actually told me they were all there to make a sale, and dismissed what happened to me, then after a couple more rude comments, hung up on me. Unless you sign that financing they want you to sign the first day they walk into your home, it seems like you mean nothing to them.Universal Windows Direct of Charlotte
Date: 02/07/2024
******, we are truly sorry to hear about this experience with our team. We appreciate you bringing this to our attention and will be sure to address internally to make improvements moving forward.Review fromStevan M
Date: 12/28/2023
5 starsVery professional and helpful and on time . Extremely polite and really great with explaining things about the company and products that was availableUniversal Windows Direct of Charlotte
Date: 02/07/2024
******, thank you for your kind words regarding your experience with us here at Universal Windows Direct. Thanks again for considering us for your home-improvement needs.Review fromGene M
Date: 11/01/2023
5 starsVery professional. He was on time. Very knowledgeable. So far it been an overwhelming experience, by farUniversal Windows Direct of Charlotte
Date: 12/12/2023
****, we appreciate your kind words regarding your experience with us thus far. Please don't hesitate to reach out should you have any questions or concerns.Review fromSarah S
Date: 10/29/2023
5 starsTo this point, I have dealt with the sales team and the sales representative and it has been absolutely great! Everyone has been polite, understood my needs/wants and didn't try to sell me anything extra or unneeded. I am so very excited for my windows to arrive and be installed! Thank you UWD!Universal Windows Direct of Charlotte
Date: 12/12/2023
*****, we appreciate your kind words regarding your sales experience with us and we can't wait for you to be loving your windows. If you have any questions, don't hesitate to reach out.
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