Business Profile
Vitamins and Supplements
Direct Digital, LLCHeadquarters
Reviews
This profile includes reviews for Direct Digital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 52 Customer Reviews
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Review fromjudith s
Date: 04/11/2024
1 starI had a bad experience with Instaflex. I had buyer's remorse the next day after I was charged for $32.49 which I could not afford. I emailed Instaflex the day after purchasing 4/6/2024, and they claimed that they could not reimburse me because it had already been mailed out 4/7/2024.....not true. I still have not received their product in the mail (4 days later). I am a sr. ******* and live on a very fixed income; I need money for food and do not have enough without this reimbursement and I explained this information to the company but it fell on deaf ears.Direct Digital, LLC
Date: 04/18/2024
We are sorry that you were unhappy with your purchase. Your Instaflex order shipped on the same day you placed your order, April 6, 2024, and it was delivered on April 13, 2024. An RMA # and return instructions were sent to the e-mail address we have on file. A refund will be issued once the product is received at our warehouse. On April 15, 2024, your account was closed indefinitely at your request and no further orders will ship out. We trust that the cancellation of your account and the offer of a refund provide a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.Review fromAndrew B
Date: 04/01/2024
1 starI got a free trial of one their products along with an email that said I could reply to the email and cancel my subscription to recurring deliveries. It has now been 6 months and over $500 later and I still cant cancel my subscription. This company stole over $500 from me and I want my money!Review fromAnka D
Date: 03/28/2024
1 starI have canceled a 14 weeks free trail before before expiration date. Two days after I receives their confirmation. At my surprise, they charged my bank account anyway if $75.98 without asking for my authorization.I open two case of Unauthorized Transactions on PayPal and Amex. I cannot contact this "company" either by phone or email anymore. This company must be investigated for fraudulent business and closed.They must to pay back all money to the people they have stolen!Review fromMichael S
Date: 03/25/2024
1 starPeptiva is a scam. I ordered the 14 day trial on March 3, 2024 for $5.99. As of March 20, I had not received my free trial when they charged me $*****. When I called them about it they said my trial was just delivered to my mailbox. I asked how can they charge me the ***** when I haven't even tried the trial. I asked them to cancel everything. Now they want me to send not only the free trial back at my expense but also the new one as soon as it is coming. I've decided I will write on my free trial RETURN TO SENDER as well as when I receive the new one. I would not recommend ordering the free trial unless you really want to try it after.Review fromCharlotte M
Date: 03/23/2024
1 starI cannot contact this company to cancel an order. Since ordering I discovered that this product will interfere with my heart medications.Review fromval r
Date: 03/12/2024
1 starWatch out for fraud charges. I received items never ordered and charged somehow through paypal and the number they list is a sales number. You can not even talk to someone regarding the issue. They are someone who needs to be investigated and closed. Never heard of them and hope I never see them on my account again.Direct Digital, LLC
Date: 03/14/2024
Thank you for your correspondence. It appears that you do not have an account with us as the e-mail address provided does not match any account found in our system. Please be advised that it is possible you did not order from us directly. We cannot assist with any charges made using a third party. You *** contact customer service to provide additional information that *** help in identifying the source of the charge. If you believe that you have been a victim of credit card fraud, you should immediately report all fraudulent charges to your bank or credit card issuer as they are best placed to identify and intercept attempted fraud.Review fromCrystal I
Date: 03/06/2024
1 starOrdered a trial of Peptiva. Had to pay S&H next thing I am being charged $65 and unable to get in contact with company to stop it.Direct Digital, LLC
Date: 03/14/2024
We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines all of the terms of the trial and the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On March 13, 2024, your account was closed indefinitely at your request and no further orders will ship out. You may return monthly supplies that are unopened, unused, and within their expiration date for a refund on the original purchase charge. Please call or e-mail customer service at ************** or ******************************************** for return instructions. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.Direct Digital, LLC
Date: 04/25/2024
We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On April 22, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.Review fromDerwin F
Date: 03/01/2024
1 starThe company Nugenix isn't what they claim to be. They advertise that you can get a free trial of their products. But all the while they are really trying to get you subscribed. They claim that they send out emails & if you don't unsubscribe in a timely fashion they will charge your card w/o your authorization. I called to cancel & they told me that the order has already been shipped. I called the shipping company and they told me that only the merchant can cancel the order. I thought the customer is always right. Not by ********************** standards. Buyer's beware.Direct Digital, LLC
Date: 03/04/2024
We are sorry that you were unhappy with your purchase. In signing up for a Nugenix trial you were required to check a box immediately next to the checkout button agreeing to the monthly subscription terms and conditions. In addition, every purchase is followed by a receipt email that once again outlines all of the terms of the trial and the company's customer service contact information. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On February 29, 2024, your account was closed indefinitely at your request and no further orders will ship out. One final order is set to be delivered soon. Following an outreach call by a customer service supervisor on March 1, 2024, you were refunded for this upcoming shipment. We trust that a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.Review fromKenneth B
Date: 02/26/2024
1 starDON'T BUY anything from NUGENIX the Pills made me sick. And they Changed a huge amount on your charge without you knowing it.The trick you and miss leading.The pills don't work and made me sick. I have sent a few messages to them and even gave them my phone number and they never responded.This is my option others may varyDirect Digital, LLC
Date: 02/29/2024
We are sorry that you were unhappy with your experience. In signing up for a Nugenix trial you were required to check a box immediately next to the checkout button agreeing to the monthly subscription terms and conditions. In addition, every purchase is followed by a receipt email that once again outlines all of the terms of the trial and the company's customer service contact information. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On February 26, 2024, your account was closed indefinitely at the request of your bank and no further orders will ship out. One final order was delivered on February 26, 2024. An RMA # and return instructions have been sent to the e-mail address used when placing your order. Alternatively, you may refuse delivery by not opening the packing and writing RETURN TO SENDER or REFUSED on the package (not the shipping label). Once you refuse delivery, you can contact customer service and we will expedite a refund. The representative from your bank did not indicate issues with side effects or any other adverse events. If you would like to discuss your concerns with an adverse event reporting (AER) specialist, please contact customer service and provide your phone number and the best time of day to reach you. We trust the offer of a refund and outreach from an AER specialist provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.Review fromCharles B
Date: 02/20/2024
1 starNugenix **************** Feb 19, **** I want to cancel my subscription of the auto ship program for Nugenix Total T.I would not do this but you are running an obvious scam on this product.What I thought I was ordering was a SAMPLE to determine if I could take this product, but how will I be able to determine that, if I received the sample today 10 days after placing my order, which I havent, I would only have 10 more days to try it out. The literature on this product says it will not be obvious that it helps for some period of time after beginning the medication and after taking it, it may cause side effects.So in conclusion there is no way your sample program is offered in good faith.PLEASE CANCEL MY SUBSCRIPTION and keep your product.Please verify the reception of this email.Sincerely,Direct Digital, LLC
Date: 02/22/2024
As of February 20, ****, we have not identified a Nugenix account in your name. Our customer service team has sent an e-mail requesting additional information to assist with locating an account and is awaiting a reply. An Instaflex account made in your name has been closed since December 2023. Please feel free to call or email customer service at any time with additional questions.
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