Reviews

This profile includes reviews for Direct Digital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Direct Digital, LLC

  615 S College St STE 1300 Charlotte, NC 28202-3354

  
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  Peptiva

  2440 S 3600 W Ste 1 Salt Lake City, UT 84119

  
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  Instaflex

  2440 S 3600 W Ste 1 Salt Lake City, UT 84119

  
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  Nugenix

  2440 S 3600 W Ste 1 Salt Lake City, UT 84119

  

Review Details

• Review fromGretchen V

  Date: 06/06/2024

  1 star
  I ordered a free sample by "agreeing to pay for the shipping only". Within a month, they charged my ****** for $65without my authorization. this is scamming in a most horrible way. please have the ad for free prescription removed immediately!No stars, all demerits!

  Direct Digital, LLC

  Date: 06/12/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On June 10, 2024, your account was closed indefinitely as a result of this review and no further orders will ship out. You have been emailed an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromJeffrey C

  Date: 05/31/2024

  1 star
  I accepted an online ad offer for a FREE SAMPLE of Nugenix (pay postage/shipping only) amount to be $5.99 April 1, 2024.I used my PayPal account to pay for the shipping/mailing, authorizing a $5.99 payment to Nugenix and I received the free sample. I DID NOT accept or authorize any other purchases or payments. Since then, my credit union statements show 2 payments (via PayPal) to Nugenix of $83.15 April 23 and May 20 (total $166.30). These WERE NOT AUTHORIZED OR APPROVED by me. I am requesting a reimbursement of $166.30 before any further action is taken.

  Direct Digital, LLC

  Date: 06/12/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Nugenix website. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 22, 2024, your account was closed indefinitely following a chargeback request and no further orders will ship out. You have been emailed RMA numbers and return instructions for the two monthly supplies you received. Once our warehouse has received the packages, a refund will be processed assuming the chargeback inquiry has been closed. If the chargeback inquiry has not been closed, there may be a delay in issuing your refund. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromJames H

  Date: 05/14/2024

  1 star
  I too fell victim to their bait scam. Who on earth would agree to a prescription before even getting the 14 day trial. I called and raised h*** but was told in order to get my refund, I would have to return the unopened package that I have yet to receive. Again the bait scam package that *** never show up that got billed $80.90 to my credit card. I sure hope ********************* and The Big Hurt read these reviews and realize theyre supporting a bunch of scammers. Besides, I didnt think the product lived up to all the hype. I was just producing expensive urine with this product. BUYER BEWARE!!!!!Oh and one last thing, I wouldve left zero stars but that was not an option. It wouldnt let me leave this review unless I gave them at least a star. So just for the record, I am NOT giving them any credit for the star I was forced to give on here.

  Direct Digital, LLC

  Date: 05/17/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Nugenix website. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 14, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromJoeana G

  Date: 05/10/2024

  1 star
  On 02/08/24, I asked for a sample of Peptiva for my mom. I read all the terms, about paying only shipping, having to unsubscribe to not be charged, etc. I paid for it, made a screen shot of the order, and looked for some costumer tips of how to unsubscribe, because it could only be done by phone. So, I waited for a week, to be sure that the payment was done (also, at the same time I asked for a sample for another supplement managed by the same company) and decided to cancel any subscription. I called the number, and a very nice costumer representative cancelled BOTH subscriptions to the two products I asked for. I will not go into how long shipping took, because that is another isssue.This morning, 05/10/2024, I get a call from someone very amiable telling me I owe $80 to the supplements company! Now, I get some many supplements by mail, that is it difficult to distinguish who are they fromwhen I asked which product he was talking about, he said something ketoI do not use any keto supplements, and I told him so, and the date he told me I bough it was in January, so I really, really felt uncomfortable. He told me that I did not really unsubscribe, so the most he could do ( because I told him that I only had $29 in my card, no more) to close my case, was pay that amount. But then he asked me to call my bank to tell them to authorize it, because I have security features on and that is why they could not charge my account again without me saying so. I am so disappointed! I thought I was dealing with a serious company, and if this was a scam, how did they have my info of me buying this supplements?Now, I am $29 down, and less likely to believe people to call me, and, of course, believe any of the supplement trial offers

  Direct Digital, LLC

  Date: 05/14/2024

  We are sorry that you were unhappy with your experience. Our records show that on February 22, 2024, both your Instaflex and Peptiva accounts were closed indefinitely at your request and no further orders will ship out. Please be advised that we do not charge customers to cancel their accounts nor do we sell customer information. Unfortunately, you were likely a victim of credit card fraud. We take fraud seriously and are committed to working with all relevant authorities to ensure that our customers and the general public do not become victims of credit card fraud. Unfortunately, on occasion, bad actors manage to infiltrate systems implemented by vendors and credit card companies to prevent fraud. You should immediately report all fraudulent credit card to your bank or credit card issuer as they are best placed to identify and intercept attempted fraud. We appreciate you bringing this matter to our attention. We trust that this explanation provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromRoberta E

  Date: 05/09/2024

  1 star
  I am trying to get the company that makes Peptiva to stop sending it immediately. I texted with a rep who said she would take care of the problem but then received more today. Please, if the company sees this-STOP SENDING.

  Direct Digital, LLC

  Date: 05/10/2024

  We are sorry that you were unhappy with your experience. We strive to ensure that all cancellations and refunds are processed promptly, but on rare occasions technical issues or other errors do occur. On May 7, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with RMA #s and return instructions for the four monthly supplies you received. Once the packages have been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromLoren L

  Date: 05/05/2024

  1 star
  Like many others have complained, I've ordered a free sample by "agreeing to pay for the shipping only". Within a month, they charged my ****** for $80 without my authorization. I didn't notice they charged me nor I've received any products from them after they charged me. One month later, they charged me again. I was aware of the charge this time. I called them and they told me I've subscribed their products by purchasing their samples. I've told them to cancel my subscription and issued me a refund immediately especially I didn't authorize the charges nor received their products. Before I finished saying it, the call was terminated. I called again, the call got dropped again. I got no choice but to open a dispute with ******. Hope ****** can investigate and get me my refunds.

  Direct Digital, LLC

  Date: 05/07/2024

  We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 6, 2024, your account was closed indefinitely and no further orders will ship out. You have been emailed RMA #s and return instructions for the two monthly supplies you received. Once the packages have been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromShirley E

  Date: 04/26/2024

  1 star
  I want to file a complaint against Nugenix aka Direct Digital, LLC.I ordered a free 14 day supply of vitamins with shipping cost only of $6.57. When I got them they were for men so could not use. They charged my bank account $84.38 a few weeks later. Called my bank who advised I get a new bank catd which I did. Called Nugenix & canceled the subscription they sent & returned it. They did try to credit my account but since the card I ordered it is is closed, my bank requires a credit voucher & not a credit. Nugenix will now not respond to my phone calls or emails, I am still owed $83.38. I am a senior citizen on very limited income & cannot take this loss. Please contact me on this matter. My customer number is ******** they said.

  Direct Digital, LLC

  Date: 05/01/2024

  We are sorry you were unhappy with your experience. Our records show that both of our attempts to issue a refund (through your credit card and directly to your account) failed. Unfortunately, we do not issue credit vouchers. Our customer service team advises that you update your credit card information in your account. Once a valid card is associated with your account, you can contact customer service and a refund will be issued. Once issued, you can delete the credit card from your account. Alternatively, you may contact your bank for more specific details about their credit voucher requirement and how that is typically implemented. Once you receive that information, please reach out to our customer service team. We appreciate the opportunity to assist you with this matter.

• Review fromJorge C

  Date: 04/23/2024

  1 star
  **************** behavior. They give you a free sample and don't tell you it is a $60 + sh subscription hook.

  Direct Digital, LLC

  Date: 04/25/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On April 22, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromJohn S

  Date: 04/17/2024

  1 star
  I Feb.2024 I ordered free sample of NUGENIX TOTAL-T ,paid for shipping. A couple days later I saw $79,69 on my acct. I contacted them, I was told I had agreed to terms of agreement for the auto monthly product. I had no knowledge of this. March, I emailed to dispute this. Weeks later after over 18 emails with standardized repetitive replies they finally agreed to refund $79.69. I told them this was an unauthorized transaction and I want a refund for the return shipping on $6.15. I called several times was on hold on the phone for 50 mins. Rep was EXTREMELY RUDE!!! I asked for a supervisor. He kept repeating about terms of agreement and refused the shipping refund. I asked for a one time curtesy refund, he said we only refund for the product. He said we were a multimillion dollar company with regulations we must follow. I see how they got there too! I said I know I am not the first and won't be the last to get had/scammed this way. He said he was sorry... RIGHT! This sort of practice need to be stopped! If you order online PLEASE read the **** OF THE Of AGREEMENT so you won't end up like so many others. Their produce isn't that great either!

  Direct Digital, LLC

  Date: 04/19/2024

  We are sorry that you were unhappy with your purchase and customer support experience. In signing up for a Nugenix trial customers are required to check a box immediately next to the checkout button agreeing to the monthly subscription terms and conditions. In addition, every purchase is followed by a receipt email that once again outlines all of the terms of the trial. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. Although we are unable to provide a refund for return shipping charges, on April 19, 2024 a refund was issued for $5.99, which was the the cost of shipping and processing for the trial. We trust that a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromMelanie H

  Date: 04/13/2024

  1 star
  Ordered free sample paying 5.99 Mar 29 2024on their web site saying I had until April 28, to cancel. I cancelled on April 10, 2024. They charged me ***** now on mar. 29. 2024. After calling them they said they sent the full bottle anyway and they want me to send it back before giving me my money back. ! What a SCAM!

  Direct Digital, LLC

  Date: 04/18/2024

  We are sorry that you were unhappy with your experience. In signing up for a trial you were required to check a box immediately next to the checkout button agreeing to the monthly subscription terms and conditions. In addition, every purchase is followed by a receipt email that once again outlines all of the terms of the trial and the company's customer service contact information. These terms explain that our trial period is 18 days, not 30 days. As is the case with all of our trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. Since you signed up for two trials, one for Instaflex and one for Peptiva, you agreed to these terms twice. As of April 16, 2024, your account has been closed indefinitely at your request and no further orders will ship out. A refund was issued for your Instaflex order on April 10, 2024. An RMA # and return instructions have been sent for your Peptiva order. Once the product is received at our warehouse, we will issue a refund for that second order. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.